Re: 20 Mb/s to 30Mb/s free upgrade
 

As you would be paying £30 to receive the Superhub and to have 30Mb activated I can see no issue because if you just wanted the Superhub you would be charged £75 for it so the Activation charge is a bargain.

Anyone chancing their arm with Retentions will be allowed to leave if they so choose or stay on 20Mb as they will have been warned not to allow free upgrades which will be monitored.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, yes, there is ambiguity, because Virgin Media put the order page up on their website for long enough for a lot of people to read it, but not long enough for anyone to go through the ordering process and report back on what actually happens.

VM has created the ambiguity. Honestly, clinging rigidly to the party line about 'the upgrade has not been announced' is a bit pointless when VM has been leaking it like a sieve. A little knowledge is a dangerous thing, as they say.

Incidentally, I'm off-net, this is all academic to me ... I'm perfectly chilled. Actually I'm finding the entrenched positions on both sides of this discussion quite amusing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There was a point in this thread when you could almost see where VM staff were told to toe the party line Chris speaks of, when they were clearly memo'd to deny anything if interrogated! Of course there's ambiguity. Some info was leaked but not all of it so some came to their own perfectly natural conclusions which no one can seemingly confirm or deny (though there's an awful lot of denying going on) - there's your ambiguity right there. There's no harm whatsoever in discussion of the what will's and what won'ts if and when, with a dollop of good old fashioned rumour mongering. If we didn't have the wherewithal to speculate and discuss what we know from the snippets of info gleaned from here and there, this thread would be less than one page long and a bit rubbish. The VM staff love this thread - it's had over 20,000 views so far and we've got another 5 days yet - fill yer boots!

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah they clearly toeing the party line, which is pointless as it was VM themselves that leaked it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

And even if they were to cave in and grant for free, you can guarantee recontracting to be part of the deal.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, it's probably not pointless [to them] as some new staff have clearly been sent to walk among us and spread His word. ;)
I'm not too fussed either way. Come Feb 1st I'll be on the phone for that Shub and the speed increase. If it costs me £30 as we've been told then it's a bargain.Really? Is that from the horses mouth Masque? Retentions have been told not to allow something which is in their remit specifically for this product?
I often wonder if any of you lot go running back to your line managers telling them what the people on CF are thinking :erm:
Gladly. Been with them forever anyway.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Actually for this one I can probably see they have been told not to offer it free

As it's unlikely that any 20Mbit customer upgrading to 30Mbit will be tied into a new 12 month, and as the price will be the same there is no benefit to the business to offer a competely free upgrade option for anyone without the SuperHub

although as I've not seen any of the details of the upgrade options I may well be proved wrong lol

Re: 20 Mb/s to 30Mb/s free upgrade
 

Back in October I called Customer Retentions to renegotiate because a load of loyalty discounts had come to an end. The rep I spoke to mentioned that the 20Mb was going to be upgraded to 30Mb "by the end of January". On the basis of this, I decided to stay with VM.

So the information was circulating around back then.

I called yesterday to query the situation and confirm that they would not be asking me for an upgrade fee, as the upgrade formed a basis for my agreeing to another 12 months. The rep I spoke to denied all knowledge of the 30Mb, but when I gave him some details, he admitted that he did know about it but could not say anything.

I have no issue with him having to toe the party line, but in the course of conversation he mentioned that my are was enabled for BT Infinity. I checked this and I can yet 30Mb download/6Mb upload for a similar price to what I am paying VM at the moment (With the various discounts it makes a direct comparison difficult).

I agreed with him that I would call back after the official announcement and see what VM could do for me, otherwise it is time to give BT a try.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You really do not expect anything else.

---------- Post added at 10:16 ---------- Previous post was at 10:12 ----------

You can always not pay and stay on 20Mb, I will be paying the £30 for the upgrade as it is a bargain as you will get a 50% uplift on the downstream and upstream for a one off charge of £30.

Not likely, if they want to read the posts on here then that is down to them as this is a public forum and I expect some actually do look at forums.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Huh? I already said I'll be upgrading (free or not) on Feb 1st? I want that Superhub because this one is bobbins and I'm hoping it'll be better. Also hoping I'll be able to transfer files across my network quicker with it's gigabit ports.
Can you change the DNS servers within it yet?

Re: 20 Mb/s to 30Mb/s free upgrade
 

A general information post using your post as a sounding board, I quite often do this when such questions are asked for other people to read.:)

I thought everyone was aware of this.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Only too well matey ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Unlikely. Any 20mb users with a Superhub will only have got them in the last couple months or so, which means they will still be in contract.

Unless they paid £75 for it, at which point, that was a foolish move ;)

---------- Post added at 12:20 ---------- Previous post was at 12:12 ----------

From what's been said so far, new customers will be getting it free (and paying less than you, as they'll get various "new customer" discounts) whereas existing customers get charged £30 and don't get, e.g. 6 months half price, for the same thing.

I wouldn't call that a bargain.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just upgraded to 20mb from 10mb and got a free superhub. I had to speak to retentions though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, no news there really. New customers have always got the better deal - 'excuse' being they're entering into a new 12 month contract. I think upgrading to 30 from 20 and getting a superhub I would ordinarily have to pay £75 for, all in for £30 one-off is pretty good if you look at it relatively. I'd rather be getting it for free, don't get me wrong, but I'm not going to let it go for that price. And I bet they love people like me!