Re: Coming Soon to Virgin TV (2011) Vol. III.
 

What happens if you get an 'indian' who works in a UK call centre?

Borderline racism IMO

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Racism???? What utter rubbish!

I myself have been frustrated, not at the call centre staff themselves, but at VM insistence of having their call centres based outside the UK. On more than one occasion I've had to ask technical questions and talking to someone over a time delayed line when their first language may not be English is time consuming and frustrating. I've never been rude to the staff as, I repeat, they are just employees of VM and it's VM's fault.

Racism is a horrible accusation to throw at someone willy-nilly.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

My better half phone Virgin Mobile to see about upgrading our daughter's phone as a little surprise. Wife is main account holder and daughter has a basic payg attached to the main account.

After getting the information she asked for she asked for time to think about the options and to discuss with me.

Half an hour later the Pushy Indian Lady phoned my 10 year old daughter direct.!!!:mad:

I suspect the whole Christmas, surprise thing went over the lady's head because of cultural differences. I doubt if that would have happened with an operator based in the UK, no matter what their background.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Total disgrace,you want to email the head office about that,I would be fuming if my daughter was contacted by sales operatives direct :mad:

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

I agree the process when speaking to agents in non-uk call centres can be frustrating.

However, the way Richard expressed his view is not really acceptable. The fact that an official CF Moderator has edited the post to a more suitable term is enough for me to stand by my post.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

The reason why call centres in India are not that big a hit with people in the UK is just down to the fact that the more successfully two people communicate with each other on any given topic (normally but not always), directly correlates to how great a match there is between them on ALL of the following:

1) Knowledge of the subject
2) Aptitude
3) Personality
4) Life experiences
5) Cultural background

The problem is that people in India don't match with people in UK on numbers 4 and 5. However, when I have spoken to Indian people in the UK, things are usually very good because they have more of a match with me on all the above. It's not racism, it's just problems with communication.

So...... Sky Sports red button coming to TiVo anytime soon then?

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Very well said mate. As none of the last so many posts have been abot VMTV and what is coming soon.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

I would be prepared to speak to him/her if they could speak English properly and knew what they were talking about.

I have no interest in your opinions on racism, besides, this is not the appropriate thread for you to air them.

Exactly.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

The OP did prefix the question with "... off topic ..." and a couple of succinct, relevant replies, ideally from VM staff or customers with prior experience, would have been sufficient. It was not an invitation to start a discussion on the frustrations of dealing with customer service staff, based anywhere and of any ethnic background, who have neither the language skills nor the technical knowledge to execute their duties. That's either for a dedicated thread or complaints via direct contact with the company.

---------- Post added at 09:37 ---------- Previous post was at 09:24 ----------

See the DTV Medic thread and related threads in the Help & Support Forum.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

So the banks and insurance companies advertising 'UK only call centres' are being racist, then?

It is not unreasonable (or racist) for customers to expect to deal with people who can communicate with them on their own terms.

And what does it say about companies who evidently put doing things on the cheap, above providing an acceptable and respectful service to their customers?

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Media Boy when is the slate being added for CBS Action in preparation for the 15th December launch.

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

OMG! CBS Action. Finally a chance to catch up with Picard and the crew....

Re: Coming Soon to Virgin TV (2011) Vol. III.
 

Yes and Chuck Norris as well.