Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If the timezone is wrong then that'd match up. If the timezones are correct on the graph and the router log then they don't.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

When I had power levels like that on QAM16 the packet loss was simply appalling and my internet was useless. You need a tech out to look into it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So almost 24 hours on this is how it is looking.

Basically, less yellow.

http://www.thinkbroadband.com/ping/s...08-04-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

....that's not a good thing

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Have you posted on the VM Forum where they have support staff of near 2nd line calibre who reply (after two or three days)?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM is my next stop once I have gained a better understanding of what I'm looking at.

The connection lacks any consistency for every day use. Speeds are all over the place and seem to regularly drop out.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Basically your system can't work because of the noise on your line as indicated by the red on the TBB Graph.

The noise means that the VM end cannot read what is sent by the modem, including keep-alives and data. So after a certain number of T3 events, it resets and the connection drops.

When you post this stuff on the VM forums, you'll get the same diagnosis from the Superusers there and after a couple of days (keep posting the stats/graphs) the VM bods will come on and agree with what we're saying here and what we will say there!

They'll arrange an engineer.

If you don't want to wait the two or three days, call it in during office hours and, if it were me, I'd put the phone down on offshore and try again until I get a UK agent.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Your Superhub looks knackered.

Or your upstream path is very broken and is constantly transitioning on power which is upsetting the Superhub.

SNR per se isn't going to be the issue - that comes with packet loss but not the ridiculously high pings you have.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep, think I might have to. Thought it might of dropped since the packet loss stopped but it's still sitting at 54-55 dBmV.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I don't see anything that definitively indicates any abnormal noise. His power readings indicate very low noise on his line.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well I've posted over at VM so let's hope there is a quick fix. Thanks for the help guys.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The issue, if any, of noise lies on the upstream where the only CNR/SNR/MER figures are at the CMTS.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Anyone getting packet lost?
I am in Lincoln LN6

https://www.cableforum.co.uk/images/...2015/04/20.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I am having tea atm dude but i'll check it when i go back upstairs

---------- Post added at 19:38 ---------- Previous post was at 18:39 ----------

I have never bothered with a TBB monitor before because I never have any problems with my connection but I have just set one up for you and I'll report back later.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You'll be worried for ever more each time you see something odd!