Re: *All* ntl 10meg Discussion (part 2)
 

Today have been on

3mbit to 2mbit to 3mbit - No luck!

Re: *All* ntl 10meg Discussion (part 2)
 

Grimsby now on 10meg after talking to CS was on 3meg
come across problem though
system
surfboard modem 4100
linksys befsr41 ver2 router
Cisco 24 port managed switch

The surfboard has a 10/100 nic built in. But the wan port on my router is 10 meg only. Were as the LAN are 10/100 just been on to phone to linksys and reply was that these routers have only a 10meg wan but the wrtg54 variants have a 10/100 wan port
hope this help any one with this type of router and thinks they are not getting full speed im just getting a little over 5 meg
the surboard moned has leds on the nic and the 100 led not lit but if plug in to my switch ( i know it wont work just a test ) the 100 led comes one

Re: *All* ntl 10meg Discussion (part 2)
 

You show me where it's being advertised as 10 meg. The upgrade page is not an advert.

Re: *All* ntl 10meg Discussion (part 2)
 

i know that. i am in south wales aswell and cant get 10meg. thats why i asked

Re: *All* ntl 10meg Discussion (part 2)
 

A few months down the line we will all be 10mb customers,
by natural upgrade or by phoning customer services et al.

By then we will be purchasing 'bandwidth' from ntl rather than speed
by the service price differences.

This is very difficult for the customer to measure (networked computers,voip etc) and does not seem to be tangible as a purchased product.

This may create issues for ntl in charging people for things they can not easily 'see'.

Re: *All* ntl 10meg Discussion (part 2)
 

I really cant believe NTL! New customers only until next month! They need to look after existing customers rather than just attracting new ones! TUT TUT NTL you should be ashamed of yourselves!

Re: *All* ntl 10meg Discussion (part 2)
 

I don't have the will to read all the posts since this morning but as I hinted then Ring Retentions, tell them you want the 10Mbps you are entitled to (you could point out that if you downgraded you could then upgrade online).

Re: *All* ntl 10meg Discussion (part 2)
 

already done that they are holding fast that they can not do it as its only a trial run

Re: *All* ntl 10meg Discussion (part 2)
 

cwmbran south wales

Re: *All* ntl 10meg Discussion (part 2)
 

Apolagies :)

Who are retentions?

Re: *All* ntl 10meg Discussion (part 2)
 

Quote:

Originally Posted by gruff_rhodes I'm sorry but that's crackers if you think that's the right way to run a company. £38 is a lot of money and to be told if you had have actually waited and not given them more of your money instead by upgrading 2 months ago, people have a right to be agrieved. This is not a packet of golden grahams, you can't make the comparison. This is not the right way to go about this.

Its plainly clear not many people in this thread are capable of apreciating what it takes to roll out a product like this on this scale.



Billing systems need adjusting for new customers and for existing and the service needs deploying from the headends per area. This is/was never going to happen over night for the entire country.



Yes we are seeing it start and possibly ntl could have put out a communication to every customer but can you just think what would happen if they did email everyone.

Quote:

Originally Posted by stairpotato I'm sick to the back teeth of people defending NTL on this.

1.yes they did but never gave any timescales.



2.Randomly? how do you come to that conclusion? I really would like to know what you base that on. Trial area are picked for their suitability for monitoring and for the types of hardware present.



3. No comment, its all un-official at present and not in a state for a press releases so thereââ‚ƚ¬Ã¢â€žÂ¢s no press release, its not rocket science.



4. Really?, every employee gets given a email or memo stating what they are and are not allowed to say, badgering some might get rumours.



5. Remind me all you like, but its never going to change the way this type of product is rolled out because thatâ₠¬Ã¢â€žÂ¢s the way it has to be done. When you have a Qualification in risk management, configuration management, change control or any of the other IT management qual then you may be in the position to criticise them.



Also they should have maybe said the first tier to get the upgrades with be tier 3. That way they would have covered themselves because thereââ‚ƚ¬Ã¢â€žÂ¢s always a hand full that can't comprehend whatââ‚ ¬Ã¢â€žÂ¢s happening.



Systems like this roll out in three or more stages.



1. Reboot (catches modems that are rebooted)

2. Overnight (catches all modems that are on standby overnight and reboots them)

3. Forced (force reboots the modem as and when it can)



This order might not be right though and its based on what they have done in the past so may not be whatâ₠¬Ã¢â€žÂ¢s happening now.



Of course if you go and do the job your self and migrate to tier three you get it straight away.



Its done like this to minimise impact to the network/cs centres.

Re: *All* ntl 10meg Discussion (part 2)
 

my advice is to keep phoning until you get someone who will upgrade you.. I phoned 2 times, the first person said it was done, but it wasn't, and the second done it properly. heck, he even said i was the first one he did today...

Re: *All* ntl 10meg Discussion (part 2)
 

i phoned cs on 0800 052 2000 at 3 o'clock she said she had just had an e-mail and she could upgrade me from 3meg to 10meg but i,m only getting 5 meg

i am in cwmbran south wales (cwmbran) comes under the cardiff area if this helps anyone

Re: *All* ntl 10meg Discussion (part 2)
 

retentions are the last ntl depatment you talk to before leaving them they even ring you sometimes

Re: *All* ntl 10meg Discussion (part 2)
 

Why do I get the feeling I should have left my account with the 10 meg config until the new modem comes tomorrow. It sounds as though I may have fun trying to get it back again!