Re: Major TiVo Update
 

I can't say I noticed the choices but I will have a look when I get home.

Thanks for your post :)

Re: Major TiVo Update
 

I found a new option in the recording options. Allows for recording and/or streaming. The streaming part was giving me grief and confusion, so I have set it universally to "record" only.

Another change I do not like is when you have several episodes of a series recorded. It used to tell you how many episodes you had, now it just says "1 series".

Re: Major TiVo Update
 

Where are you looking?

Re: Major TiVo Update
 

When you click on the folder containing those episodes, the list opens with "1 series" above.

Re: Major TiVo Update
 

Ah got you. It looks like it's connected to the links to On Demand content, as it'll tell you how many series are available across all sources if you choose the 'My Episodes' view.

As I said, the number of specific recorded episodes in the folder are shown next to the folder name in the main 'My Shows' list.

Re: Major TiVo Update
 

Looks like Virgin Media might have finally figured out that there is a problem. Hope there is an urgent fix for some of you all soon. Must be a PR nightmare for them. Just hope the "further news to share" doesn't involve paying £100's for the new box. You would think they would point out the implications of deleting thumbs though, I'm sure not everyone has turned suggestions off. (many people have reported it makes no difference though)




From the "Community Forum":

We are aware that after a recent update, some customers may experience slowness when using their TiVo® service.

While we work on resolving this, for the time being there are some temporary measures that you can take to improve the situation.

You can reset your thumb ratings for shows by going to Home > Help & Settings > Clear or Reset TiVo > Clear Thumb Ratings and Suggestions.

It’s worth repeating these steps from time-to-time.

We’ll update you as and when we have further news to share.

---------- Post added at 19:19 ---------- Previous post was at 18:38 ----------

I wonder if they got the "delete thumbs" and "restart ui" messed up? Different mods seem to have different preferences. Deleting thumbs is hardly something that needs repeating "from time to time" even with the occasional new recording set, if they plan to fix it "sometimes soon" :D Oh well, one poor moderator seems to be bumping all the "slow" threads, giving his apologies.

Re: Major TiVo Update
 

I watched the last of my recordings and so did a full reset. Put in my favourite channels, set a few series links (after removing the "streaming" option), and then set a couple of films to record last night.

Guess what? I went to watch them earlier today and I still get long periods of black screens, whirling circles and static circles!!

Re: Major TiVo Update
 

Sounds like CS staff simply don't know what to say to customers and are making things up on the hoof.

When I asked a senior manager as to why they do this when they don't know what to say, I was told "they panic"!!!

Not good enough. The truth should always be told, no matter how unpalatable.

Re: Major TiVo Update
 

I worder if, during the testing phase, any performance concerns were raised. If VM have acknowledgedone there is a problem then it must have been observed before now.

Re: Major TiVo Update
 

It wasn't seen during the beta testing phase (otherwise RC23 wouldn't have been rolled out).

Re: Major TiVo Update
 

I'd be very surprised if that was indeed the case.

Re: Major TiVo Update
 

Re: Major TiVo Update
 

Many of the customer testers are IT professionals with years of experience. A lot of effort is put in to test the software by customer testers.

Re: Major TiVo Update
 

I have had the updated software now for a while. The performance of the box is definitely negatively affected. It's so slow when moving between menu items. And my box is only 5 months old with little saved on it and few recommendations/thumbs...... it is really frustrating.

Re: Major TiVo Update
 

Yeah it's terrible!

The time it takes to load and watch something I've recorded is ridiculous now. And then to come out of the recordings screen takes ages and your left hanging with a black screen.

The on demand stuff takes slightly less time than is used to....just!!!

But overall it's slower than it ever was even with getting rid of thumbs suggestions and re-booting...

TIVO is no longer fit for purpose.