Re: Virgin Media 150Mb Coming 2014
 

I called today, I'm on mates rates and only way to upgrade me was to change my package, so looks like I have to wait - gutted!

Re: Virgin Media 150Mb Coming 2014
 

Just got it! Instant upgrade after one hell of a battle! My upgrade slot was August 2014 to January 2015. Don't be put off by obstacles put in your way. Some of the sales / retentions team are not up to speed (pun intended) and swear blind that even though your next door neighbour can have the upgrade, you can't. Indeed they palmed me off to 'technical' in Bangalore, just to get rid of me.

My second attempt got me put through to a very nice and bright person called Lisa who re-contracted me immediately and also saved me £5.00 a month. The upgrade happened before we ended our conversation.


https://www.cableforum.co.uk/images/...2014/03/79.png


We had a really good conversation about other stuff. Lisa wouldn't tell me the colour of her underwear, but she did say that she would speak to the sales team about ensuring that requests for upgrades from existing customers. She also confirmed that the 152Mb was so that VM could say they offered twice the maximum down speed offered by BT Infinity.

Lisa also confirmed that the reason that the rollout had been phased for existing customers was that the admin system would not have been able to manage all those upgrade actions in one go and that the new customer opportunity was to catch new customers. She agreed that this was being rather mean to existing customers especially when, as I have discovered, you can get 152 Mb for less than you get 120Mb because of discounting.

---------- Post added at 11:13 ---------- Previous post was at 10:19 ----------

Seph. I discussed the issues with the nice lady in Sales / Retentions. She stated that they didn't release the upgrade instantaneously across the whole country because that would be just too many modems to reconfigure all at once. It wasn't because of technical issues on the network. However, she said, anyone who asks can get upgraded if they are happy to be re-contracted.

I accept that some areas have yet to be resegmented. I wonder how many of those who managed to get their upgrade are in areas still suffering from congestion and are awaiting resegmentation.

Re: Virgin Media 150Mb Coming 2014
 

I agree with this. My cmts (sotn8) has been slowly getting worse in the peak times when more often than not, I would not be able to get the headline speeds. With the new speed tiers available for new and existing customers (who ask for it), the problem will now get worse at a faster rate.

Even this (Sat) morning when you might expect a lightly loaded network, I am unable to match the figures quoted by others who have upgraded to 152/12 e.g.
https://www.cableforum.co.uk/images/...2014/03/77.png
https://www.cableforum.co.uk/images/...2014/03/78.png

The sad news is that all of these tests are using Virgin speedtest.net servers (so when I log a call there is no wiggle room on their part)

I can only conclude than sotn is awaiting the resegmentation you refer to ...

Re: Virgin Media 150Mb Coming 2014
 

Looks like you may be in one of those areas not technically ready. I wonder what new customers contracting to get 152/12 think of this when they get results like yours on a Saturday morning.

Re: Virgin Media 150Mb Coming 2014
 

Just spoke to support and they did say that there is a fault (F002097435) open on my "sotn8 upstream" where a cat c resegmentation is underway with a completion estimate of 5th March. I have played their game of estimates before so this will certainly not be done by then but at least they will give you a credit for "degradation of service" .. We will see .....

Now this is interesting, the fault code they gave me was the same they gave me in Sep 2012 link! I have my very own fault code that never closes ..

Re: Virgin Media 150Mb Coming 2014
 

I was told from inside VM that my area had not yet been "prepped" for 152 meg. That wouldn't sit with the what the "nice lady in Wales" said - although I think there is a truth there, as well.

But I'm sure I can get 152 meg if I want it. The web site is clear on availability in my area.

Re: Virgin Media 150Mb Coming 2014
 

Try call them again. Fight it until u get it!

Re: Virgin Media 150Mb Coming 2014
 

I'm not bothered at all, Tel.

If I do "fight" it'll be for the fun of it only.

Re: Virgin Media 150Mb Coming 2014
 

Is this ok for a wireless connection ?

https://www.cableforum.co.uk/images/...2014/03/76.png

Attachment 25251

Re: Virgin Media 150Mb Coming 2014
 

Exactly the same as me.

Re: Virgin Media 150Mb Coming 2014
 

You know it bloody is!

Re: Virgin Media 150Mb Coming 2014
 

I spoke to retentions this morning and without hesitation they bumped me up to 152 meg manually very impressive on wireless

https://www.cableforum.co.uk/images/...2014/03/75.png

Re: Virgin Media 150Mb Coming 2014
 

:D

Re: Virgin Media 150Mb Coming 2014
 

Managed to get mine in the end, just tried again and they sorted it.

Out of interest, for those of you getting closer to 160, how many channels on download do you have? I have 6 and getting about 150-154 tops.

Re: Virgin Media 150Mb Coming 2014
 

8 Downstream

2 Upstream