Re: Superhub Firmware Beta Test
 

Bet you that never happens. It funny how many on here have said thats it i am off to "insert company here" but they never do :LOL:

Re: Superhub Firmware Beta Test
 

Before they had the Infinity product BT couldn't compete. With it they can so there could well be deserters. I doubt that BT customer support or freebie kit is any better than VMs though.

Re: Superhub Firmware Beta Test
 

OK, fine but that doesn't explain why they don't give us an update?

I am waiting for BT to roll out Infinity here first, unless the Superhub actually gets fixed before then.

Re: Superhub Firmware Beta Test
 

But they do provide a stand-alone modem and seperate homehub. So even if the homehub is as bad as the superhub, you arent forced to use it.

Re: Superhub Firmware Beta Test
 

I'm guessing that's because you can't get 3rd party all in ones that are compatible with Infinity like you can with ADSL2+

Wouldn't be suprised once/if you can, BT swap to combined Hub, like they do with their regular products

Re: Superhub Firmware Beta Test
 

Could be, but there are third party VDSL2 Routers already out there. BT probably want to keep people happy during the early stages of the Infinity rollout, a superhub style kerfuffle wouldnt be great for them. And early adopters are probably power users anyway, rather than the 'normal' users integrated kit is better suited to.

Re: Superhub Firmware Beta Test
 

Its a beta software, they don't have to give you an update at all.

Re: Superhub Firmware Beta Test
 

No reason at all why they can't nor won't, just because it's beta is a poor excuse, it's modem only mode hardly a fw rewrite!

Re: Superhub Firmware Beta Test
 

Guys guys, go down the CEO route, ignore the VM reps baiting you on here.

You'll have a beta firmware with Modem Mode within the week. Just fire off a structured email to them, no sarcasm etc - they are top people in high-level complaints and curiously take complaints of attitude and the like about their 'regular' contact centre/2nd line staff seriously.

Re: Superhub Firmware Beta Test
 

Going down the CEO route is not a valid option for this.

The Superhub firmware will get rolled out when its ready.

Re: Superhub Firmware Beta Test
 

Not necessarily - there can be a lot more disparity between ADSL and VDSL than there is between tiers on cable. You don't have to be a "power user" to want better than the 512Kbps which some get on long lines.

---------- Post added at 12:02 ---------- Previous post was at 11:57 ----------

I went through the CEO Office. One of my points was that the promised firmware upgrade was already very overdue and on past form I had little faith that it would fix the routing and WiFi problems anyway. I also pointed out that modem mode simply gives you an oversized and probably power inefficient modem so why not send me a proper modem if they had any left. I got a VMNG300 in the post.

Re: Superhub Firmware Beta Test
 

Draytek make the 2750 which is VDSL2 compatible. Unfortunately it isn't a multi WAN port product unlike some of their other routers. Personally I prefer multi WAN port Ethernet only routers and to keep any ADSL2+/VDSL2/cable modems seperate, just to bridge to Ethernet. I don't use my BT Infinity Home Hub 3. I know some people have complained that their OpenReach supplied Huawei VDSL2 modem has over heated (mine do appear hot). I read that the solution was to wall mount the thing and everything is fine.

Re: Superhub Firmware Beta Test
 

... and I got put onto firmware with Modem Mode.

Hope this helps.

Re: Superhub Firmware Beta Test
 

It's been discussed at length by VM employees and those who are generally highly technically adept. We know which original Netgear product the superhub is based on, and that it's more or less the same hardware in a custom case with VM branded firmware.

The firmware seems to be the cause of the many problems. I still have the inkling that if it is possible to reflash with original CG3101D firmware it might work correctly, but that with the original firmware it won't connect to the CMTS in the headends. VM are literally between a rock and a hard place.

The thing is, the solution would be to order a new batch of VMNG300s as a stopgap, but for whatever reason this hasn't been done, so a lot of people are in the situation where they get better service with an Ambit 256 on 20Mb than they would with a superhub on 30/50/100Mbps which IMO makes no sense at all. Badgering the CEO's office for a beta bridge mode on your superhub is such a drastic measure, and makes every tier of support below them look incompetent.

Re: Superhub Firmware Beta Test
 

I think those upgrading to either the 50/100MB services either do it because it just sounds good or they have a need/use for it, e.g. downloading large *nix iso's :D

When I got in touch with them, they we're fantastic, completely understanding of the issue and very willing to resolve it during the first phone call the end result got my VMNG300 delivered next day.

Nothing wrong with contacting the CEO/office as a paying customer you have the right to a certain level of service if it falls below what you deem acceptable get in touch with them, personally outside the 50/100MB dedicated team (who also recommended contacting the CEOs office), folk who I got in touch with we're less then impressive. :D

How's that working out for you,