Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Panasonic.
My old Panasonic didn't have the option.
Gives Virgin an idea of what might be going wrong, but i'm sure they already know.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Do you have the exact model number please?

We didn't ;-). Lip-sync problem are often caused by video processing delays in the TV, and changing settings such as high frame rates or film mode can reduce the delays, but I haven't come across this particular setting before.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

50ex750eb.
Happy to help.
I was pleasantly surprised as well that it worked.
;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

What do people think the chances are for getting either the Winter Olympics and or World Cup in 4K/UHD next year on VM?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Quite good for the Winter Olympics, given that this will be broadcast by Eurosport.

As for the World Cup, that will depend on whether our two main terrestrial broadcasters have got their acts together by then.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Very little chance for the World Cup in my opinion (because neither BBC or ITV have UHD)

As for the Winter Olympics - couldn't care less.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The beeb do have one broadcast in UHD HDR on the iplayer the detail is stunning

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, not yet, anyways.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I agree mate, the picture is amazing. Everything is crisp and sharp.
Shame they haven't managed to broadcast an entire episode on iplayer yet.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

just installed my daughters V6 box they charging her £20 fee and £5 a month v6 rental she is one the Mix Tv Package too

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

To answer my own question it's £7 extra a month to exchange a VHD for a V6, on top of the £20 one off charge !! Want to keep my Tivo as I'm very fond of the multi-purpose Scart output. I shall stay as I am , until the inevitable price increase letter comes, and then maybe reopen negotiations.

The advert stating you can swap your old box for just £20 might be one for the Advertising Standards Authority, not the first time VM have fallen foul of them.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You could get an HDMI to Scart converter, then you'd have the best of worlds.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Plus a HDMI splitter, more clutter, with varied results by all account.

tbh Tivo has been alright of late, no problems with iplayer etc, maybe more capacity has been freed up as more move to the V6.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Would i have a problem with my superhub being upstairs and a new v6 box being downstairs connected via wifi?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, I have my superhub upstairs, one V6 in the bedroom on the other side of the wall on the far side and another V6 downstairs (far side) all connected by wifi and it all works fine.

As long as there aren't unusual features about your house such as lead walls (!) you should not have any problems, although as spiderplant would tell you, there are no guarantees.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Installed my v6 and superhub 3 yesterday. My router and box were in separate rooms, the starter kit supplied did not contain a splitter cable, so spoke to technical team and they are sending one out to me. In the mean time I have set up to work over Wi-Fi, The tech team recommended that the router is moved next to the superhub, to give the wired connection and stop buffering, for apps thst stream, but to be honest i think i will leave where it is for now until I have a issue(watched netflix yesterday with no issues). Overall feeling is that the Wi-Fi is a lot stronger, and the menu's are a lot faster. Glad I upgraded

Went through the box swap process to sync my series link. Pity we are not yet at the stage when it will sync my downloaded programs. (I think that will come one day)..

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My V6 arrived this morning, and it was a morsel of micturation to self-install.

Whizzing along - quite impressed by it so far.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

l am glad you are enjoying it Hugh but just make sure you don't lose the remote control.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If you do, the V6 will find it for you!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I installed ours on Saturday, a complete faff.

Wouldn't download new software, phoned 150 who did something and software downloaded.

Couldn't get the remote into 'pairing with TV mode'. Nary another green light to be seen after the double green flashed and channels kept changing. Tried taking out batteries, giving it a stern look and finally swearing at it. Finally found the page link that allowed me to try specific codes and of course our TV used the last code in a long list. <sigh>

4 hours later still no sign of the V6 on the transfer links page. Phoned 150 and sod it.....the moment Steve answered, the dang thing appeared on the page.

Other than all that the V6 is a vast improvement over my old Tivo and I too am quite impressed. :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm glad you got there eventually! :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Has anyone else noticed the improvements with the on demand over the past few months? not that it could have got much worse mind

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not sure if its a problem on V6 boxes but i have Sky sports and full house pack but when i go to watch anything on Sky on demand or anything from on demand it keeps asking me to subscribe.

but i do subscribe to it and have done a few box reboots but its still the same.

so is this a issue where i need to ring up to get sorted as i dont understand why it wont let me watch anything on demand.

i have just tried it again and where it tells you about the program it says upgrade to watch!!!!

its like it thinks i dont have any of the sky channels for some reason.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, you need to call about that.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone with a newly installed/swapped TiVo you may have some issues at the moment

Customers with newly swapped/installed TiVo box may see error C119 on screen at the moment

We have identified the problem and an engineer is on their way.


Fix estimate: 21 August 14:15

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

On demand might not be working on newly installed V6 boxes estimated fix time 4pm today

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Has anything happened in terms of pricing for the V6 yet? i.e is it still an horrendous installation price? Does it charge more per month than my old TiVO?

Is it worth scamming an email to a CEO?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

As long as your have Mix TV and 100Mbps or higher, it's now a £20 one off fee to upgrade a TiVo box to a Virgin TV V6 box.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Could you name them please.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well you only had to look at how many programmes were missing or the fact it wouldn't load at all (apps included) it has become a lot more stable in the past 4 to 6 weeks for me anyway

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ah interesting. Is there still too much demand or do they have enough stock?

I have the old XL package which i have no clue what it is now... I get everything basically.

So just a £20 fee and then everything else stays the same monthly in terms of price?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Whether your monthly cost stays the same is a slightly different thing.

Depending how old your bundle is, you may need to be moved to a current bundle to get the V6 box.

However this has is also true for people moving from a V box only bundles to those with either TiVo or V6.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Newly installed V6 boxes continue to be hit with issues

1/2

Customers with a V6 box may see errors including C211 and N11 when box is updating, performing a network connection or attempting to activate following installation or box swap. A reboot of the V6 may resolve the issue.

Our engineer is working to fix the problem. Fix estimate 29 August 21:00

2/2

Customers May Find Newly Installed V6 Boxes have a On demand is not available Message.

Our engineer is working to fix the problem. Fix estimate 29 August 12:00

The 2nd issue has gone on for almost a week now

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Phoned retentions and got a free V6 to replace my current TiVo. No change to monthly price.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So if I wanted to replace our Tivo (downstairs) and VHD box (upstairs) I take it it would be a one off £40 then with no change to the monthly fee?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I believe so yes you should have the upgrade option through my virgin media, my offers and upgrades

I fit shows an extra monthly charge phone retentions

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There would be a monthly TiVo charge to replace the VHD box wouldn't there?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Very strange,Ive just been onto the box swap page and it says the system doesnt recognise my details https://keepup.virginmedia.com/box-swap-v6/index

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You'll have to phone up either CS or retentions the choice is yours

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'll ring CS or web chat. Retentions would be pointless as I'm still under contract

Thanks Gavin-D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Maybe so but with the price rises coming everyone can now cancel should they wish to do so ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I was told no change for my TiVo but to also replace my non-TiVo would be £5 more.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I just phoned VM and a 2nd box cost would be £99+£20 activation so Ive decided to just replace the Tivo downstairs with a V6 which is coming on Saturday on quick start and I will move the Tivo upstairs to replace the V HD box.

Only cost is £20 for activation of the V6 and an extra £1 a month for the Tivo. I'll probably swap the boxes round in 5 years time when any 4K channels launch as the 4K tv is in the bedroom

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

£1 for the TiVo? I was quoted £7.50.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The full price is £7.50 per month for an additional V6 or TiVo.

However an existing V HD Box is usually £6.50. So to go from one TiVo box and one V box to two TiVo boxes would be effectively an extra £1 a month.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Would an 11 metre Ethernet cable be too long to operate a V6 properly?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have just taken one out that was about 20 metres long and that was fine.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ok thx...

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

New Virgin store app now in the apps section on V6 boxes.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You'll need to rob a bank before looking at your options! :eek::eek:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

i can't even log in to the App the remote cursor is all over the place and the button on the v6 box goes blue hope its not a bug ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

But was you not calling for these type of add ons for Virgin? unless my mind has deceived me.:erm:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I don't recall saying anything about sky high prices, Den!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well,the Yodel delivery came nice and early at 7.45am and the installation was a breeze in about 15-20 minutes. I've programmed the remote for volume and powering off etc.

Really impressed with the speed of it especially You Tube. Just listening to the Radioline app. All good,just the expected very long wait for 4K content now.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

We are not talking about the Sky high prices though as you know what l mean but then again the emperor does like to changes his cloths from day to day.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I certainly do welcome the new app, but the cost of access to the material was what I was baulking at.

I guess we can't complain if these are the market rates being charged. I have rarely used PPV because of its cost, and have not bought a DVD for some years, given the ease of streaming and the fact that once I've seen something, I never watch it again.. However, when I saw the price charged for Game of Thrones, I wondered who would pay that kind of money. But I suppose when compared to the cost of DVDs in the shops, this will be attractive for some.

Just one thing, though. The app seems a little clunky to use. Do others think that, or is it just me? I like the appearance of it, though, quite an improvement for Virgin.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Plenty of problems to keep the engineers busy

https://www.cableforum.co.uk/images/...2017/09/18.png

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Must be national problems as all those faults are in my area as well

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I watched a programme from On Demand last night which froze a few times. The rewind and fast forward functions also took far too long to respond to commands. Hopefully, this is only very temporary.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, what can I say, got three V6 boxes today, the engineer connected everything up, got the remote controls paired with the right boxes etc, all seemed to be going well as he had all the data downloading to the V6 boxes, he said it would take approx. 30 mins or so for it all to download, and went on his way, but..........all is not well, in fact all is pretty bad, my main TV is working fine, but I have a TV which is the nearest to the new SH3 and it will not connect, I've tried for hours, but get the " Connection Not Found" screen, also the V6 I have upstairs in my daughters room seems to be totally frozen, no message saying " Connection Not Found" just a red bar approx in the middle of the screen, never seen anything like that before, I'ts approx 8" long by about an inch wide, anyone any ideas?
I am waiting on the engineer to return, but I thought I'd post this to see if anyone knew what was wrong.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

One thing worth checking is whether your superhub is set to 5g, because 2.5g will not work.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Apparently the SH3 only has one setting, and I don't know what that is lol....

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not true. V6 works perfectly well on either 2.4GHz or 5GHz. Of course, you need to ensure you use the correct one for the positioning of your V6.
You will be aware that the two bands differ in range and performance.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi, all sorted now, it was a faulty remote control that was the problem for the TV in my daughters room, I have no idea what setting the WiFi is, I didn't notice what the engineer did when he installed the SH3, looked to me as if he just changed them over and it started working, but I may be wrong.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Glad it's fixed, Max. Hope your V6s serve you well!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

By default both 2.4 and 5GHz are enabled with the same SSID, so devices can connect to either. The downside of this is sometimes they don't pick the best one, as happened in OLD BOY's case. Renaming one of the SSIDs lets you specifically connect to the one of your choice.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thank you, that's very helpful..

---------- Post added at 23:08 ---------- Previous post was at 23:08 ----------

Cheers OB, so far I'm very impressed......

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

OK I admit to being slightly lazy and am appealing to the better sense of community support rather than the aggressive it out there look for it brigade :D

I am thinking of swapping TivO for V6 and looking for information on what it can actually do.

1 I understand it actually stream from the box to a device with the Virign TV app?
2-Can it stream one of the tuner feeds to a device of does live viewing always need a box ?

I know the answer is out there but I also know it on the tip of someone tongue as well...

Meet me halfway--point me to a good resource and I'm happy

Thanks in advance.

M

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ok guys could do with some help here from users of the V6, I don't want to call out an engineer if I can fix this myself, so here goes, all was working perfectly well on all TV's last night, but this morning none of the TV's were working via the V6 boxes, I was getting a good WiFi signal as I was able to access Netflix from my main TV, so WiFi was not the problem, but what I did notice was that the V6 boxes all had a red light showing instead of a white light, when I tried to get my other TV working I had a message on the screen saying "No Signal", I had to go out for an hour, and when I came back home I tried the TV's once again and all were working fine, and all the boxes were showing a white light at the front, so can anyone help me here and suggest what the problem may be, I don't want this to be continually happening, thanks.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

D

Sounds stupid, but when I had problems after getting 2 V6 boxes, it turned out the installer had left me with the boxes but insufficient connection for my 2 V6 boxes and 200mb broadband.

A senior guy came out and checked the strength, declared it insufficient to support my set up. He went to the street box, came back and all was well.

Incredibly, it appears how high up the connections ladder you are dictates how much you get!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

They are putting themselves into power saving mode. If you don't want this to happen, go into Home -> Help & Settings -> Settings -> Devices -> Power Saving, and select "Always On"

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks very much SP, appreciate that......:)

Can you tell me why they eventually come on?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Had you pressed a button? It takes about 30 seconds to come out of power-saving mode when you wake them up.

They will also come out of power-saving by themselves periodically to see if anything needs doing.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not on the V6, no, do you mean any button, like the TV on button for instance?

I've now got them all on "Always On"

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not every button, but TV will work, as will quite a few of the others. Anyway, you've resolved it now.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have noticed that since my V6 boxes were fitted I have a slight lip sync problem, I never had this with my old TiVo box or my V+ boxes, anyone know if this is a common problem?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's not a problem I have ever experienced on the V6s, but when it happened once on my old Tivo, a re-boot fixed it.

Are you only getting this problem on certain channels, and on both V6s?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've only seen it on one box so far, OB, I was watching the BBC news at 1pm, and there was a defo lip sync problem, i'll have a look at the other 2 boxes later.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Which channel? Is it a direct HDMI connection from V6 to TV, and you get the sound from the TV speakers?

For startes, try changing the Dolby setting on the V6

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi, SP, yes it is a direct HDMI connection from V6 to TV, and yes the sound is from the TV speakers.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

OK, so does changing the Dolby setting help?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Haven't even looked at that, SP, I did a reboot and Lo and Behold, all seems fine now, thanks for the help everyone....

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well I'm very pleased with Virgin I had cancelled my TV last year so only paid for phone and BB. I still used the Tivo (500Gb) albeit just freeview channels, quite suprised to find I could still record and use Tivo features.

Anyway the Tivo started playing up freezing on both recordings and live TV, eventually it gave up completely and just kept rebooting.

I rang CS expecting to be told that I would have to sign up to at least a minimum package to get it replaced. They ran some tests and said they would send replacement I said I was quite happy to do self install.

Two days later a parcel arrived containing not a 500Gb Tivo but a V6. I'm still on the same package.

Well done Virgin looking after long term customers and making them feel valued.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

What are virgin doing with all the old Tivos, must have a large pile of them!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've got the audio sync issue. The audio is behind the video everso slightly. Reboots fix it, but it comes back bit by bit, and gets progressively worse. It does seems to waiver in and out of sync over time. I tried various different options for video modes and audio settings, but nothing makes a difference.

I did have a call with Virgin for an engineer to come look at it but it got cancelled as it coincided with a region fault (fibre got cut) and they cancelled the call when that was resolved. Reminds me I need to re-log the issue.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Are you wanting your box swapped out?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have just noticed on two of my V6 boxes two red lights, one is a WiFi signal and the other are like two little arrows pointing in opposite directions, anyone know what this is? There was only ever the white light which is to the top right hand side of the V6 as you look at it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That means your V6 has lost its connection to your home network.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That just confirms to me what I posted in the internet forum mate, that the hub 3 is rubbish for WiFi.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If you haven't done so already, I would suggest altering the Hub 3.0 settings so the two wifi bands are separated and then ensuring you connect to the stronger band, usually the 2.4GHz one.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I phoned last week and got put through to someone abroad in technical dept, lol, anyway he said that he could see that the two available bands hadn't been separated, so he did some adjustments and asked me to select the strongest one which is obviously the 5 GHz signal, it worked ok but was still quite unstable, so I've had everything on the 5Ghz since then, so are you saying that the 2.4GHz is the one to use? I understand that the 2.4GHz can transmit further than the 5GHz signal, but one of my V6 boxes is in the same room as the Hub 3 and only approx. 10 feet away, so surely it should work better than it does!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Go to the Network Status page on the V6 and see what the Signal strength is in % and what the Connection Speed is.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My two boxes didn't work properly on 2.4 Ghz, but on 5 Ghz they work fine.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm in the Hub 3 settings but cant seem to find any % of the strength of the WiFi signal.

---------- Post added at 23:19 ---------- Previous post was at 23:11 ----------

WiFi signal strength of iPhone is -60dBm.
WiFi signal strength of-iPad is -95dBm.
WiFi signal strength of iPhone is -86dBm.
WiFi signal strength of -iPhone is -85dBm.
WiFi signal strength of -iPad is -82dBm.
Wireless primary network is Enabled on 2.4GHz.
Wireless primary network is Enabled on 5GHz.
Internet connection is good.

To me those figures for WiFi are very poor!

---------- Post added at 23:32 ---------- Previous post was at 23:19 ----------

And this is the settings in the advanced page of the WiFi....


Wireless frequency 2.4GHz

Enable 2.4 GHz

Disable 2.4 GHz
Wireless mode
802.11b/g/n mixed
Channel

Manual

Auto

Channel 11
Channel width
20 MHz
Wireless frequency 5GHz

Enable 5 GHz

Disable 5 GHz

Wireless mode
802.11a/n/ac mixed
Channel

Manual

Auto

Channel 40
Channel width
20/40 MHz

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sorry, I was looking for the Network Status on the V6, not the Hub 3.0.

On V6, go to:

Home > Help & Settings > Settings > Network > View Network Status

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have split mine out and anything I connect to always is stronger on the 2.4G than than the 5.0G.
I believe it is faster on 5 but just does not travel as far so if you have devices that are usually near I tend to use them on the 5G and others further or more roaming on the 2.4

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sorry Rob, I misread what you had asked for, I have changed the settings to the 2.4GHz setting and I am now getting an excellent signal strength of 100%!
So can you tell me why the 5GHz doesn't seem to perform as well as the 2.4GHz? Even though, as I said previously, that my Hub 3 is only approx 12 feet from the V6.

Thanks again for your help.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's not just the distance that's important but what's in the way.
The 2.4GHz band has a greater reach because it is less diminished by certain materials.
Personally my Hub 3.0 is around 20' away but only a ceiling intervenes.
My V6 is connected to the 5GHz band with 95-100% signal strength and a connection speed of 866Mbps.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's interesting. So there is not just one straight forward rule on which band to use when setting up the Tivo.

I think that this should be made clear in the instructions for setting up V6 boxes, and when technicians do the installation, they should check that everything is working satisfactorily before they leave. In particular, they should check that you can actually watch programmes on your first box from your second box, and vice versa.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I agree with all you say but no-ones' wifi environment is static so what works today may not work tomorrow.
It just takes one of your neighbours to change the wifi channel they are using to adversely affect your wifi environment.
I live in a detached house but can see 8 of my neighbours wifi signals.
The effect actually gets worse the stronger suppliers wifi equipment gets.