Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   50M : Think Broadband Ping Monitor Results (POST YOURS) (https://www.cableforum.uk/board/showthread.php?t=33675644)

Kushan 14-01-2013 20:55

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35523175)
4G will be far lower latency than 3G.

I admit I know practically nothing about this, but how does the spectrum used affect it? As in, would the 800Mhz spectrum see a significant difference to latency compared to say the 2.6Ghz band?

qasdfdsaq 14-01-2013 21:09

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
In itself, no. Underlying latency will be the same. Differing levels of congestion may affect latency in the same way different (non-bonded) channels on cable will do.

Qtx 14-01-2013 22:50

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35523175)
4G will be far lower latency than 3G.

Is that going by the same principle as fibre should have better latency than adsl? These graphs have shown us that what should be a better technology is not always the case depending on how the company implements and runs it.

qasdfdsaq 15-01-2013 00:11

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I know what you're getting at, but your comparison doesn't apply here. You're presumably comparing two different ISPs running two different technologies over two different networks to two different sets of customers. That would equate to comparing Vodafone 3G with O2 4G or vice versa.

To relate to 3G/4G you would have to compare graphs from the same ISP, running two different technologies, from the same exchange, over the same backhaul, to the same core network, to the same set of customers in the same location.

For example BT Infinity FTTP vs. BT Total Broadband, VM Big Red Internet vs. VM Cable/ADSL, etc. For fibre to have higher latency in either case would be extremely rare.

gazza78 15-01-2013 00:37

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Hi i`m new to these forums, i had virgin 30mb broadband installed in november which was fine until a few weeks ago then when playing wow online at the usual time at around 7-8pm ish i noticed major latency issues,just becoming totally unplayable and internet browsing the same not unusable just very slow,and has been everyday since,ive just started thinkbroadband monitor today and from what i`ve seen in here to compare it with i dont think its looks too good,just wanted some advice on what to do next http://www.thinkbroadband.com/ping/s...5-01-2013.html

i hope ive linked that right,im new to forums sorry if its not worked proper

Qtx 15-01-2013 00:48

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
That looks like a very high utilisation problem if it is mostly in the evenings. You can try virgins community forums to get it logged but don't be surprised if it takes them a few months or more to fix it, especially if you are in south london

gazza78 15-01-2013 00:59

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Thanks for the reply,im not in south london area i`m in Wigan area according to their website i am due a double speed upgrade at the end of feb,im not to familiar with how it all works its probably fine at the other times of the day just the time i use it dosent work which ****es me off a bit as you expect to get what you pay for.

Qtx 15-01-2013 10:09

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Pretty sure Wigan has quite a few over utilization problems. Keep hearing that location along with Croydon and Bristol as having issues on virgins network.

thenry 15-01-2013 14:52

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
1 Attachment(s)
whats happened to thinkbroadband?

http://www.cableforum.co.uk/board/at...1&d=1358261501

Kushan 15-01-2013 14:56

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by thenry (Post 35523460)

Good question. Notice the packet loss at about 11am as well? Plus the odd bit right where the graph "starts" at 8am. Same for my own ones.
Did their server go down, maybe?

ferretuk 15-01-2013 15:08

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by thenry (Post 35523460)
whats happened to thinkbroadband?

See:

http://www.cableforum.co.uk/board/12...-is-blank.html
http://forums.thinkbroadband.com/bqm...-15th-jan.html

thenry 15-01-2013 15:14

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
thanks

alexcopeland 15-01-2013 22:23

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...15-01-2013.png

I've never had a graph like this. I'm aware of there being an issue with the TBB site but those massive peaks don't seem normal.

http://www.thinkbroadband.com/ping/s...08-01-2013.png

This time last week.

Qtx 15-01-2013 22:44

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Kushan (Post 35523463)
Good question. Notice the packet loss at about 11am as well? Plus the odd bit right where the graph "starts" at 8am. Same for my own ones.
Did their server go down, maybe?

The 11am packet loss is on my sky graph too, so safe to say that was TBB related.

alexcopeland 16-01-2013 07:36

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...16-01-2013.png

All fine now.

dwarven 17-01-2013 14:14

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by dwarven (Post 35522757)
Lovely :( And Im not even doing anything online, just checked emails whilst watching the NFL on SKY.

http://www.thinkbroadband.com/ping/s...13-01-2013.png

So much for my 60mb upgrade

https://www.cableforum.co.uk/images/...2013/01/36.png

Posted the above on VM forum as well, got a reply today :

Very sorry about this but you are affected by 2 issues:

F002308103 Low SNR + FEC errors, You might find that your Virgin Broadband, Virgin TV or TiVo® services are intermittent. Estimated fix date of 20/01/2013

F001996558 High upstream utilisation causing slow speeds, lagging etc. Estimated fix date of 23/01/2013

Interesting that when you phone up they never know about these things, its always down to a faulty superhub or the users pc :doh:

pabscars 17-01-2013 15:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by dwarven (Post 35524293)
Posted the above on VM forum as well, got a reply today :

Very sorry about this but you are affected by 2 issues:

F002308103 Low SNR + FEC errors, You might find that your Virgin Broadband, Virgin TV or TiVo® services are intermittent. Estimated fix date of 20/01/2013

F001996558 High upstream utilisation causing slow speeds, lagging etc. Estimated fix date of 23/01/2013

Interesting that when you phone up they never know about these things, its always down to a faulty superhub or the users pc :doh:

I'd be tempted to see if those dates are met with a resolution, if not and they get put back, then make a serious decision about whether you want to wait it out.

When I used to be with VM a few years ago, I had the same 2 issues as yourself which in the end didnt get resolved in a timely manner (over 12 months), so I bailed and took my business elsewhere.

The low SNR issue for me would come and go making it very difficult for VM to trace the source.

Also the high upstream utilisation issue was sporadic and didn't justify the necessary work to upgrade the hardware.

Just bear these issues in mind, and in the end I ended up with a slow 5.6Mbps Download speed and a measly 0.9 mbps upload speed from Sky that ran far smoother than my 50 Mbps offering from Virgin.

Kushan 17-01-2013 15:29

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by pabscars (Post 35524336)
I'd be tempted to see if those dates are met with a resolution, if not and they get put back, then make a serious decision about whether you want to wait it out.

When I used to be with VM a few years ago, I had the same 2 issues as yourself which in the end didnt get resolved in a timely manner (over 12 months), so I bailed and took my business elsewhere.

The low SNR issue for me would come and go making it very difficult for VM to trace the source.

Also the high upstream utilisation issue was sporadic and didn't justify the necessary work to upgrade the hardware.

Just bear these issues in mind, and in the end I ended up with a slow 5.6Mbps Download speed and a measly 0.9 mbps upload speed that ran far smoother than my 50 Mbps offering from Virgin.

Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".

Sephiroth 17-01-2013 17:45

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Two upstreams now. The TBB efect is marked as on others we've seen.

Pity the DS went to pot with 28 dB SNR and -11 dBmv on the same channels as before with decent values.

[img]Download Failed (1)[/img]

dwarven 17-01-2013 18:58

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Kushan (Post 35524346)
Unfortunately, this is where Virgin often lets itself down in a big way. If you can, ring up technical support and ask them directly for information on those F00 numbers. They'll have access to the history and they'll be able to see just how far those tickets go. One thing I would point out, however, is the number for the upstream utilisation is significantly less than the SNR one. SNR issues can take time to fix, but usually no more than a week or two. So if we assume that ticket is relatively recent. The Utilisation ones can take literally years and given the number it is (tickets are assigned sequentially), it has already been open for quite some time.
Virgin has a nasty habbit of just upping the resolution time on those tickets completely arbitrarily so they're never "Behind".

I will most definately be chasing up on these 2 tickets. Do wonder why they bother giving people this 'free' upgrade when the network has these kind of issues.

Found out today that Sky is going to be offering their unlimited package in my area within six months so that may end up being the answer.

buckleb 17-01-2013 21:40

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sephiroth (Post 35524396)
Two upstreams now. The TBB efect is marked as on others we've seen.

The additional upstream channel has indeed made a marked difference in this part of Crawley.

http://www.thinkbroadband.com/ping/s...17-01-2013.png

Sephiroth 17-01-2013 21:44

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Thejitter has reduced from 11 ms to 1 ms (according to my JDAST reports).

qasdfdsaq 18-01-2013 00:29

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sephiroth (Post 35524396)
Two upstreams now. The TBB efect is marked as on others we've seen.

Pity the DS went to pot with 28 dB SNR and -11 dBmv on the same channels as before with decent values.

[img]Download Failed (1)[/img]

Surprising how well it performs (essentially flawlessly) despite those stats... Essentially zero packet loss throughout the day aside from the two resyncs.

Sephiroth 18-01-2013 00:57

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yes it is a surprise. Last time I had those schmitty DS power levels and poor SNR performance was terrible, including packet loss. It sort of flies in the face of the advice I dole out to others!

babis3g 18-01-2013 02:33

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sephiroth (Post 35524396)
Two upstreams now. The TBB efect is marked as on others we've seen.

Pity the DS went to pot with 28 dB SNR and -11 dBmv on the same channels as before with decent values.

http://www.thinkbroadband.com/ping/s...17-01-2013.png

pssssssss :Yes: .....the bonded up streams makes huge difference...well done ;)

Kushan 18-01-2013 09:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sephiroth (Post 35524514)
Yes it is a surprise. Last time I had those schmitty DS power levels and poor SNR performance was terrible, including packet loss. It sort of flies in the face of the advice I dole out to others!

Quote:

Originally Posted by qasdfdsaq (Post 35524511)
Surprising how well it performs (essentially flawlessly) despite those stats... Essentially zero packet loss throughout the day aside from the two resyncs.

Believe it or not, those signal and power levels are within spec, depending on who you ask. It was never as clear cut as it should have been, they kept changing and adjusting the numbers. It was always confusing because in reality the CMTS you're on makes a huge difference to what's acceptable. It used to be "HEre are the ex-NTL levels, here are the ex-TW levels" but as time went on, the network became more and more mixed with Motorola and Cisco equipment all mingled together. It even changes with newer Cisco models, just to be awkward.
Basically I'm saying that the power levels are more of a guideline and the +/- 6 max is just what'll work best for everyone. The SNR can theoretically drop to as low as 20 and still work but once again, there's a lot more variables that are hard to check that makes it easier to just say 28+

Quote:

Originally Posted by dwarven (Post 35524428)
I will most definately be chasing up on these 2 tickets. Do wonder why they bother giving people this 'free' upgrade when the network has these kind of issues.

Found out today that Sky is going to be offering their unlimited package in my area within six months so that may end up being the answer.

I would honestly advise that you seriously consider the move to Sky, assuming I'm right about those ticket numbers. I guess Virgin just keeps extending the deadline to try and keep people happy, but I'd personally rather just hear that it'll be 6 or 12 months before a resolution than be told what's basically a lie. I actually wonder how they get away with it.

Chrysalis 18-01-2013 12:05

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
funny to see VM continue upgrading lower utilisation areas ahead of heavy utilisation areas and they wonder why people like me and QTX are leaving.

http://www.thinkbroadband.com/ping/s...17-01-2013.png

My area is also back down to 4 downstream channels.

qasdfdsaq 18-01-2013 13:37

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Kushan (Post 35524547)
Basically I'm saying that the power levels are more of a guideline and the +/- 6 max is just what'll work best for everyone. The SNR can theoretically drop to as low as 20 and still work but once again, there's a lot more variables that are hard to check that makes it easier to just say 28+

Yes, indeed. Official spec puts power levels at -15 to +15 too, but many people see problems before this and some see no problems outside of these.

---------- Post added at 13:37 ---------- Previous post was at 13:36 ----------

Quote:

Originally Posted by Kushan (Post 35524547)
I would honestly advise that you seriously consider the move to Sky, assuming I'm right about those ticket numbers. I guess Virgin just keeps extending the deadline to try and keep people happy, but I'd personally rather just hear that it'll be 6 or 12 months before a resolution than be told what's basically a lie. I actually wonder how they get away with it.

Unfortunately my personal experience fairly well reflected the above, with the addition that in some cases they'd say the previous ticket was "fixed" as soon as a few people went away on holiday and the load went down... for a week

Sephiroth 18-01-2013 13:49

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
As Qasi says. The SNR strikes me as being the key value. I published in another post somewhere a table of low power levels and the necessary SNR with headroom published in the DOCSIS 3 specs. In practice, the SNR headroom needs to be DOCSIS value + 6dB to allow for impairments not attributable to the foreseen DOCSIS environment.

Yet mine currently seems to be running OK with one channel at 28 dB SNR & power at -11.5 dBmv (albeit some DS speed loss). When I had a VMNG 300, it was plain shocking when I had that brief spell at 28 dB SNR. Is my SH a good'n? LOL!

qasdfdsaq 18-01-2013 14:33

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Superhubs do tend to report a higher SNR than VMNG300's on the same line.

trikz 21-01-2013 14:34

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I'm on 100mb and have reported that i've received bad latency gaming in the evenings and they just fobbed me off saying their was healthy utilisation in my area, I really wonder what he meant by healthy?

https://www.cableforum.co.uk/images/...2013/01/26.png

Kushan 21-01-2013 14:42

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I think you've got more than a utilisation issue there, trikz. What's your modem stats?

trikz 21-01-2013 18:03

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
here are my stats http://puu.sh/1QG0X

Kushan 21-01-2013 18:48

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Hmm. Those stats, while not perfect, seem reasonable enough that you shouldn't have such terrible pings. There must be an area issue after all.

qasdfdsaq 21-01-2013 20:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
8 downstreams with only 1 upstream? Yeah that's begging for problems...

Horace 21-01-2013 21:12

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Anyone with a clue know why my connection falls apart between 4pm and Midnight exactly every day, I mean, utilisation problems shouldn't be so well scheduled and there's nothing running on my end to swamp my connection during those times by the way.

https://www.cableforum.co.uk/images/...2013/01/62.jpg

trikz 21-01-2013 21:13

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
So you think another upstream could fix this? What's the sort of time-frame for them to do something like that?

thenry 21-01-2013 21:19

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
after your downstream upgrades are done. i waited around 5months after my download double ETA was met. others have had to wait less than that and some more. in short no one knows.

Kushan 21-01-2013 21:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I don't think the number of downstreams versus the number of upstreams has any impact.

thenry 21-01-2013 22:28

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
load balancing Kushan?

Kushan 21-01-2013 22:39

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yeah, but that's load balancing of the network, not of the down streams the guy has. There may be an over-utilisation of the upstream he's on, but even if he was only on one downstream it wouldn't be any better is what I'm saying.

Qtx 21-01-2013 22:42

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Horace (Post 35525780)
Anyone with a clue know why my connection falls apart between 4pm and Midnight exactly every day, I mean, utilisation problems shouldn't be so well scheduled and there's nothing running on my end to swamp my connection during those times by the way.

https://www.cableforum.co.uk/images/...2013/01/62.jpg

It is obviously related to peak time usage. Pretty sure that more users active can increase some type of errors. Not sure if that would be HEC/FEC or something else, or indicative of an amp on its way out or whatever though.

The packet loss makes me think its not as simple as utilisation.

qasdfdsaq 22-01-2013 03:12

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Kushan (Post 35525786)
I don't think the number of downstreams versus the number of upstreams has any impact.

Given each downstream channel requires a certain amount of upstream bandwidth to work, it does.

Considering one downstream channel uses up to 5-10% of the upstream channel capacity to run, fully utilizing 8 downstream channels with one upstream could result in up to 80% of the upstream capacity being utilized just to operate the downstream, while nobody is uploading anything. That leaves very little upstream capacity left over for actual uploading, especially given congestion issues can begin at above 70% upstream utilization

---------- Post added at 03:12 ---------- Previous post was at 03:10 ----------

Quote:

Originally Posted by Kushan (Post 35525811)
Yeah, but that's load balancing of the network, not of the down streams the guy has. There may be an over-utilisation of the upstream he's on, but even if he was only on one downstream it wouldn't be any better is what I'm saying.

However if the network only had one downstream (aside from downstream congestion issues) that would leave at least 90% of the upstream capacity available, compared to the ~40-50% left over with 8 downstream channels in use.

Sephiroth 22-01-2013 08:03

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35525841)
Given each downstream channel requires a certain amount of upstream bandwidth to work, it does.

Considering one downstream channel uses up to 5-10% of the upstream channel capacity to run, fully utilizing 8 downstream channels with one upstream could result in up to 80% of the upstream capacity being utilized just to operate the downstream, while nobody is uploading anything. That leaves very little upstream capacity left over for actual uploading, especially given congestion issues can begin at above 70% upstream utilization.

There's an interesting article on the subject here.

The takeaway in the context of Qasi's post is that the frequency of ACKs sent back (through a busy) upstream on data received will slow the download (decrease throughput).

Whether or not that is a 5-10% overhead I'll leave to Qasi to justify, if he cares to. But it is an important point that he makes.

Kushan 22-01-2013 09:10

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35525841)
Given each downstream channel requires a certain amount of upstream bandwidth to work, it does.

Considering one downstream channel uses up to 5-10% of the upstream channel capacity to run, fully utilizing 8 downstream channels with one upstream could result in up to 80% of the upstream capacity being utilized just to operate the downstream, while nobody is uploading anything. That leaves very little upstream capacity left over for actual uploading, especially given congestion issues can begin at above 70% upstream utilization

---------- Post added at 03:12 ---------- Previous post was at 03:10 ----------


However if the network only had one downstream (aside from downstream congestion issues) that would leave at least 90% of the upstream capacity available, compared to the ~40-50% left over with 8 downstream channels in use.

Believe it or not, this situation is nothing new to VM. Remember when the 50Meg first came out and had an upload speed of barely over 1.5Mbit? (If I recall correctly). The ACKs alone would nearly congest the upload stream in itself, yet it actually ran fairly smoothly (For most, there's always an exception). Anyway, there is a point in what you're saying but he's having this issue without actually utilising his downstream, which is the point I'm making - just HAVING 8 downstreams versus 1 upstream isn't the issue, there's obviously something else going on there.

I'd like to know where you're getting your figures, though, 5-10% of upstream per downstream for example. Are you referring to the available bandwidth for the connection (What profile the modem is set to), or the available bandwidth for the channels (8x50Mbit on the downstream, 1x~30Mbit on the upstream?) or what?

Chrysalis 22-01-2013 13:50

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35525761)
8 downstreams with only 1 upstream? Yeah that's begging for problems...

I now have 8 downstream but I dont know how many upstream, superhub is crashing 1 min after boot. I cant load the upstream page.

joglynne 22-01-2013 15:33

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Chrysalis (Post 35525952)
I now have 8 downstream but I dont know how many upstream, superhub is crashing 1 min after boot. I cant load the upstream page.

Probably a silly suggestion but could you go directly to your upstream page

http://192.168.100.1/VmRouterStatus_upstream.asp

Sorry if it's a daft idea. :( (I'll get my coat on the way off the thread. :D )

Chrysalis 22-01-2013 17:54

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
its fixed now, the issue was it couldnt get a wan ip and I guess whilst in that state in modem mode it isnt responsive. I will post a graph after some uptime.

---------- Post added at 17:52 ---------- Previous post was at 16:10 ----------

http://www.thinkbroadband.com/ping/s...22-01-2013.png

---------- Post added at 17:54 ---------- Previous post was at 17:52 ----------

http://www.thinkbroadband.com/ping/s...22-01-2013.png

http://www.thinkbroadband.com/ping/s...21-01-2013.png

Kushan 22-01-2013 18:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Seems like a massive improvement on before.

Chrysalis 22-01-2013 18:46

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
so far yeah, lets see how it goes at 6pm.

and yeah doh its already gone 6pm, 2US

babis3g 23-01-2013 00:01

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
something is going on right now
Maybe is local
http://www.thinkbroadband.com/ping/s...23-01-2013.png
http://www.pingtest.net/result/75986845.png
http://www.thinkbroadband.com/ping/s...3-01-2013.html

Chrysalis 24-01-2013 19:08

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
2 days after waiting a year or so for the upgrade seems another is needed.

http://www.thinkbroadband.com/ping/s...24-01-2013.png

VM just cant get that modem count down enough.

morley04 24-01-2013 21:03

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Where in LE3 are you as I notice you're graph says " Bonded US "

Chrysalis 24-01-2013 22:43

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
fosse road area.

babis3g 25-01-2013 04:46

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Chrysalis (Post 35527153)
2 days after waiting a year or so for the upgrade seems another is needed.

same here after few days gone back up, then after 1-3 weeks gone down again
seems they will load balance it (or whatever they doing) by time

trikz 25-01-2013 10:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Just to let you know my area was under very very high utilisation and the reporting tools to check the line were broken so they couldn't detect it. However I have a fault reference number now so I hope they'll give me a date soon of when it'll be fixed. I'll post a graph of comparison after the fix :)

ileikcaek 25-01-2013 12:02

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...25-01-2013.png

Mine has been fairly ok in recent times though I really don't like how much jitter there is on the minimum latency, It's been like this since they bonded so could be a side effect of that but it really did used to be a constant flat line a few ms lower than it currently is! my graphs minimum latency appears to go down at peak times and raise during the quiet times which seems odd.

Qtx 25-01-2013 12:28

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by trikz (Post 35525617)
I'm on 100mb and have reported that i've received bad latency gaming in the evenings and they just fobbed me off saying their was healthy utilisation in my area, I really wonder what he meant by healthy?

Quote:

Originally Posted by trikz (Post 35527324)
Just to let you know my area was under very very high utilisation and the reporting tools to check the line were broken so they couldn't detect it. However I have a fault reference number now so I hope they'll give me a date soon of when it'll be fixed. I'll post a graph of comparison after the fix :)

Saying utilisation is healthy or not an issue only to turn around and say there is high utilisation a few days later, is something the Virgin forum staff seem to do on a daily basis. Even when the TBB graphs provided and the description clearly pointed to it in the first place. I have to wonder why they do that as it is either misleading or outright lying.

Kushan 25-01-2013 12:39

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35527367)
Saying utilisation is healthy or not an issue only to turn around and say there is high utilisation a few days later, is something the Virgin forum staff seem to do on a daily basis. Even when the TBB graphs provided and the description clearly pointed to it in the first place. I have to wonder why they do that as it is either misleading or outright lying.

Poor training is the answer. The people you talk to on the phone are NEVER instructed to lie or mislead about something, they tell you what they see on their screen. The problem is, the training (particularly for offshore) isn't great and many of them don't know how to read the outage page correctly. It involves bringing up the customer's modem in one tool, reading the correct upstream and then searching for that on a different tool (the outage "communicator").
The problem is that what's on the outage communicator isn't always in the same format as the other tool, so a quick ctrl+f doesn't always match. Sometimes, multiple tickets get combined because they're from the same issue but only the details of the "first" ticket gets listed, so it requires digging for the operator to find - many of them don't know how to do this or just can't be bothered. Sometimes, multiple issues are raised as separate tickets for the same area so many agents will just report the first one they find (which may be utlisation when there's also a fault somewhere, for example). There's loads of reasons for it, but the main one is the training documentation is **** poor.

Qtx 25-01-2013 12:57

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
My comments were in relation to virgins forum staff who I believe are uk based. They are able to check utilisation levels as far as I can see. The call centres are another story altogether.

What I took from your last post is that virgins system is not optimised in the best way for some areas of broadband support. Making a few changes to the system alone could make a huge difference to the amount of information available and in a shorter time, which would benefit all parties

Kushan 25-01-2013 13:05

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35527382)
My comments were in relation to virgins forum staff who I believe are uk based. They are able to check utilisation levels as far as I can see. The call centres are another story altogether.

What I took from your last post is that virgins system is not optimised in the best way for some areas of broadband support. Making a few changes to the system alone could make a huge difference to the amount of information available and in a shorter time, which would benefit all parties

The call centres can check utilisation as well, they have access to all the same tools (bar actual telnet access to the UBR's themselves), like I said it's mostly a training thing.

You're not wrong though, there's any number of small changes that would streamline the whole operation, but there's so much red tape involved in changing ANYTHING that it's not even funny. Even the training documents. I was quite good friends with some of our trainers and they begged and pleaded numerous times to update the documentation. One of two things would happen - either they'd just get told no, or they'd get told "sure, go ahead and we'll review the changes", then when the changes came back, someone further up the chain will have dumped everything and made slight modifications to the OLD training documents.

It was quite absurd, really.

qasdfdsaq 25-01-2013 13:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by morley04 (Post 35527197)
Where in LE3 are you as I notice you're graph says " Bonded US "

James Bond(ed)?

Wiggz 25-01-2013 14:21

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Mine has been just....well, just shocking the last few days! Although it's my fault for wanting to use my machines at times other than 2am to 6am!!!

Look at that bloody packetloss!

http://www.thinkbroadband.com/ping/s...25-01-2013.png

Sephiroth 25-01-2013 14:25

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Could the packet loss be upstream noise Your stats might tell, especially if uostream power was fluctuating.

morley04 25-01-2013 14:37

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Thanks Just got 6DS and 2US in LE3 3 today

Wiggz 25-01-2013 14:40

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sephiroth (Post 35527428)
Could the packet loss be upstream noise Your stats might tell, especially if uostream power was fluctuating.

Hi pal...where would I tell that? I've just tried JDAST and that's flying through :)

What should I look for.

Chrysalis 25-01-2013 14:55

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by babis3g (Post 35527259)
same here after few days gone back up, then after 1-3 weeks gone down again
seems they will load balance it (or whatever they doing) by time

also now getting constant packetloss (which I didnt even get before the work) and regular outages.

Sephiroth 25-01-2013 15:15

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Wiggz (Post 35527443)
Hi pal...where would I tell that? I've just tried JDAST and that's flying through :)

What should I look for.

Post your superhub network stats by accessing on your browser 192.168.100.1 if you're in modem mode or 192.168.0.1 if you're in router mode.

In the top left hand corner of the screen there's a link marked "Router Stats". You can copy and paste the stats from there. Don't worry about the formatting if it seems scrambled.

Chrysalis 25-01-2013 15:16

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...25-01-2013.png

Wiggz 25-01-2013 16:31

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Jesus Chrys.....not good...I spoke to VM on Twitter and got sent to a video page asking me to check my Wireless signal...interesting seeing as I'm Wired....#numptys.

Seph, I have a router status page which then gives me a bunch of options such as status, info, upstream etc...I've pasted "Upstream"

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency (Hz) 35800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 45.3 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 0 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A

Sephiroth 25-01-2013 16:47

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Wiggz Thanks for doing that. If on refreshing that page, the power level remains more or less stable, then upstream noise is less likely - that is if you are not getting packet loss at the time of the stats.

Wiggz 25-01-2013 17:04

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yeah, no packetloss currently and that power is staying the same.

If I get some more PL I'll check this power level first.

Chrysalis 25-01-2013 17:27

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
as far as I can tell all my stats are right.

I have about 6db power on all DS channels.
42db snr US channels
41dn snr DS channels.

The disconnects always have a T3 entry in the log at same time.

Chrysalis 25-01-2013 22:51

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
my fault I think is possibly the superhub power unit, when I turned it on after it was off I noticed a weird faint noise which I think is coming from the psu, the only spare psu I got is also faulty (the one this replaced) I should have a 3rd somewhere since I do have a spare superhub but that I think is lost.

the utilisation does appear higher tho even with this packetloss issue aside, so I wont be revoking my cancellation, and since its going to off sometime next week is no point me getting this issue investigated so no tech will be called out.

Wiggz 25-01-2013 23:15

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Chrysalis (Post 35527729)
my fault I think is possibly the superhub power unit, when I turned it on after it was off I noticed a weird faint noise which I think is coming from the psu, the only spare psu I got is also faulty (the one this replaced) I should have a 3rd somewhere since I do have a spare superhub but that I think is lost.

the utilisation does appear higher tho even with this packetloss issue aside, so I wont be revoking my cancellation, and since its going to off sometime next week is no point me getting this issue investigated so no tech will be called out.

You done with VM pal?

Blairhoyle 25-01-2013 23:42

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
mines has been likes this for over a week now and we aren't even downloading or uploading

https://www.cableforum.co.uk/images/...2013/01/14.png

Chrysalis 25-01-2013 23:59

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Wiggz (Post 35527734)
You done with VM pal?

yeah Im near the end of my 30 day notice period, had vdsl2 for 6-7 weeks now side by side.

roughbeast 26-01-2013 16:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
This pattern has been around for some days now. What is it? The red line is me rebooting the SH.

http://www.thinkbroadband.com/ping/s...26-01-2013.png

thenry 26-01-2013 16:22

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
obsessive speedtester :confused:

craigj2k12 26-01-2013 17:16

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
JDAST or another speed tester running on intervals

Sephiroth 26-01-2013 17:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I use JDAST and it doesn't happen.

http://www.thinkbroadband.com/ping/s...26-01-2013.png

Some months ago, I had the same phenomenon. When I stopped TBB, the phenomenon stopped. When I restarted, so did the phenomenon. Now, no phenomenon. So it's prolly somewhere en-route in VM but exactly where .....

thenry 26-01-2013 17:42

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Seph are you upstream bonding?

Sephiroth 26-01-2013 17:44

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yep.

thenry 26-01-2013 17:48

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
hows yours stable?

---------- Post added at 17:48 ---------- Previous post was at 17:46 ----------

http://community.virginmedia.com/t5/...y/td-p/1668718

Sephiroth 26-01-2013 17:58

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
How's my what stable?

thenry 26-01-2013 17:59

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
pingy monitor. see link posted in my previous post.

Chrysalis 26-01-2013 19:33

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
my current VM graph looks like a splat of red paint ;) good upgrade thanks VM.

roughbeast 26-01-2013 21:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by thenry (Post 35527975)
obsessive speedtester :confused:

LOL. :p: Not even I, am that nerdy.

Sirius 27-01-2013 17:52

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
My connection is up and down like a whores draws today :(

https://www.cableforum.co.uk/images/local/2013/01/8.png

roughbeast 27-01-2013 20:02

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sirius (Post 35528465)
My connection is up and down like a whores draws today :(

https://www.cableforum.co.uk/images/local/2013/01/8.png

:shocked: I defer to your expertise on that!

What a horrid graph!

Wiggz 28-01-2013 15:13

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by roughbeast (Post 35528539)
:shocked: I defer to your expertise on that!

What a horrid graph!

I see you're "Horrid Graph" and raise you the Warwickshire area...

[img]Download Failed (1)[/img]

thenry 28-01-2013 15:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
[img]Download Failed (1)[/img]

craigj2k12 28-01-2013 15:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Raise...

https://www.cableforum.co.uk/images/local/2013/01/7.png

^ And that one isnt even in Bristol...

[img]Download Failed (1)[/img]

Sirius 28-01-2013 16:23

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Wiggz (Post 35528637)
I see you're "Horrid Graph" and raise you the Warwickshire area...

http://www.thinkbroadband.com/ping/s...28-01-2013.png

Quote:

Originally Posted by thenry (Post 35528639)

Quote:

Originally Posted by craigj2k12 (Post 35528640)

Some of those look like hell on earth

Kushan 28-01-2013 16:32

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It's funny how the worse the service gets, the prettier the graph is...

thenry 28-01-2013 16:36

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
its dull being a geek Kushan ;)

Kushan 28-01-2013 16:42

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I just think it's lovely the way Virgin seems to dedicate entire parts of the country to making pretty graphs.

thenry 28-01-2013 16:49

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
no dedication required it comes natural to them :fit:

Sirius 28-01-2013 16:54

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Kushan (Post 35528673)
It's funny how the worse the service gets, the prettier the graph is...

Might be pretty but it does sod all for my gaming ;)

craigj2k12 28-01-2013 17:52

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Kushan (Post 35528680)
I just think it's lovely the way Virgin seems to dedicate entire parts of the country to making pretty graphs.

I bet the techs have projectors flicking through slides of pretty graphs at hubsites.

Heres what the Bristol hubsite, looks like

From the outside, it is merely a standard looking hubsite...

https://www.cableforum.co.uk/images/...2013/01/40.jpg

...but inside......




All times are GMT +1. The time now is 17:48.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum