Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting.

Your reboots appeared to have caused my broadband, which isn't even on VM, to drop at exactly the same time and for exactly the same length of time.

http://www.thinkbroadband.com/ping/s...06-01-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 5 N/A N/A 4
Frequency (Hz) 31000000 N/A N/A 37600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.25 N/A N/A 42.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

2 x T3 timeouts, zero T4s. Nothing that would've caused the connection to drop.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Routing problems at ThinkBroadband, as you've already been told.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

OK, in your opinion, why with a SH1 does those red lines reboot the hub but doesn't do it with SH2?

as I said previously, the SH1 was constantly restarting - solid blue lights, then they would go out...top light flashes yellow, then they all come back on yellow followed by the top light turning blue and then I get internet access again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does not.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So was I imagining my internet dropping out all this time?!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

See this? This is my Virgin connection:

[img]Download Failed (1)[/img]

Now see this? This is a leased line that doesn't use a superhub:

[img]Download Failed (1)[/img]

Notice the same red lines? There was a much wider issue at those times, it might have affected your internet because it was clearly widespread enough to affect all routes to ThinkBroadband, but it wasn't a reboot.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Confirmed as a TBB issue http://forums.thinkbroadband.com/new...qm-pinger.html

My graphs for a Plusnet, Sky and work connection all show it too.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does seem that TBB have now confirmed its a problem at their end however here is graph of mine from 30th December 2014

http://www.thinkbroadband.com/ping/s...30-12-2014.png

I was on the internet most of that day, I still had the SH1 and all those drop outs resulted in me losing internet access. This was confirmed via the stats on my router status.

After the last 6 weeks of drop outs I thought yesterday would have been the same, I wasn't at home when I posted about it yesterday, now its confirmed as a TBB issue.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Think I'm going to ring them up tomorrow and see if they can do anything about it, if not, I'll try and cancel quoting the price rise and quality of line :-(

http://www.thinkbroadband.com/ping/s...12-01-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, something's been happening today when I was at work!

http://www.thinkbroadband.com/ping/s...12-01-2015.png

My logs show multiple T3 and MDD timeouts, as well as the following: TFTP Request Retries exceeded, CM unable to register.

That, and my downstream power is down to around 0dBmV from 4ish, and upstream power to 48dBmV from 40ish. So I think there was either a fault or someone re-jigged something in my area.

This area has always been good for speeds, but a quick test on TBB and Speedtest show it easily maxing out at 107mb on the downstream. In fact I've never seen such a flat graph from either test before. Not bad for peak time.

http://www.thinkbroadband.com/speedt...7657999172.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been pretty good tonight I reckon........

http://www.thinkbroadband.com/ping/s...18-01-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine has been getting steadily worse over the last lot of months, but the upgrade in our area is due soonish so I'm hoping that sorts it:

[img]Download Failed (1)[/img]