Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had a new hub installed on Friday but I've had a few reboots since then, maybe 3 in total since Friday.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just got off the phone with VM and apparently they cant do nothing about ping and latency issues as it is outside of their control.

And they also cant raise any utilisation flags because we are only at 89% and you need to be 94%.

So bye-bye VM. Hopefully no more of this crap

http://www.thinkbroadband.com/ping/s...08-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Streaming some Youtube HD content certainly made the evening hump bigger:

http://www.thinkbroadband.com/ping/s...10-12-2014.png

No stuttering or buffering though. :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that's just pants, I am sure Kush told me they flag anything which goes above 70%

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've heard quite a few different figures bandied about, seems like the goalposts keep moving

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

as always

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The guy I was talking too didnt seem interested or cared about the problem tbh.

http://www.thinkbroadband.com/ping/s...11-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The goalposts do keep moving, but not in the direction you seem to think. It was never 70%, the last I checked it was (if I remember correctly) >90% utilisation for >10% of the time on DOCSIS 3 (i.e. they don't do anything if it peaks at 90% for an hour a day) and it was getting better (used to be >95% util for >15% of the time or something like that).

DOCSIS1/2 had much different figures, it was something daft like >99% utilisation >50% of the time. I don't think that ever changed.

I'm not sure where the 70% figure came from, that could be the CARDIE score for noise but I was never clear on what that figure actually represented (Something to do with FEC errors) as occasionally a completely chuffed upstream would only have a 25% score while people would be happy and content on a line hitting 72%. A good agent would raise both of those if he spotted it though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A VM staff member once told me my segment was >90% 90% of the time... Didn't say if it was D1 or D3 but I had a D3 service at the time.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That would be D3 then.

The figures are for agents raising a ticket to the outage team, who'll double check it and raise a utilisation ticket (Assuming it IS within the correct figures and isn't a duplicate).

After that, I have no idea what happens - from what I gather, the ticket will sit there until someone at *NMC (Who no longer exist?) decides it's causing enough trouble to actually have something done about it. In other words, when you phone in complaining, the agent books a trouble call against that ticket and when the ticket gets enough customers assigned to it, they'll decide to actually fix it. That was a while ago though, I'm sure it has changed since them.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

One of my better days

http://www.thinkbroadband.com/ping/s...12-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had 3 days without any problems then had 3 drop outs in the space of 12 hours

---------- Post added at 08:40 ---------- Previous post was at 08:38 ----------

Modem Initialisation Stage Status
Downstream Acquisition Locked
Primary Frequency 299000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 08:40:37
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 3, 1, 0, 0
Internet Connection IP Address Status
WAN IP Address 92.239.221.253
Lease Time Remaining 6 days 01:58:18
Expiry Fri 19 Dec 10:38
Current Network Time Sat 13 Dec 08:40
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 53 299000000 Hz QAM256 4.6 dBmV 39.0 dB 95 0
Locked 49 267000000 Hz QAM256 4.1 dBmV 40.4 dB 109 0
Locked 50 275000000 Hz QAM256 3.7 dBmV 39.8 dB 103 0
Locked 51 283000000 Hz QAM256 3.0 dBmV 39.4 dB 119 0
Locked 52 291000000 Hz QAM256 2.5 dBmV 39.1 dB 145 0
Locked 54 307000000 Hz QAM256 4.1 dBmV 39.0 dB 83 0
Locked 55 315000000 Hz QAM256 4.2 dBmV 39.0 dB 95 0
Locked 56 323000000 Hz QAM256 3.7 dBmV 39.0 dB 164 0
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 37600000 Hz ATDMA 41.5 dBmV 16QAM 6400000 20480 Kbits/sec
Locked 5 31000000 Hz ATDMA 41.3 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

---------- Post added at 08:42 ---------- Previous post was at 08:40 ----------

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

and another reboot!!

utter farce.

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 4 N/A N/A
Frequency (Hz) 31000000 Hz 37600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 40.8 dBmV 42.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 1 1 N/A N/A
T4 Timeouts 1 1 N/A N/A


Network Log First Time Last Time Priority Error Number Description
13/11/2014 12:19:31 13/11/2014 12:19:31 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC......................;CMTS-MAC=........................;CM-QOS=1.1;CM-VER=3.0;

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

and another one

Network Log First Time Last Time Priority Error Number Description
13/11/2014 15:28:58 13/11/2014 15:28:58 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 4 N/A N/A
Frequency (Hz) 31000000 Hz 37600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 40.5 dBmV 42.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 1 1 N/A N/A

http://www.thinkbroadband.com/ping/s...13-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Perhaps a new thread detailing your woes would be better than posting your outages here where they can be lost amongst on-topic stuff?