Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I spoke to online help this morning I have another tech coming tomorrow they said its classed as an upgrade and therefore I would need to pay £20 for the SH2

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Do it, for what my opinion is worth. You get rid of a whole load of maybes by dumping the SH1. As said, the problem may be in your circuit, but the next problem can possibly be avoided by having the SH2ac.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

the circuit of the SH1?

I swear I spent about an hour with them this morning and they are saying there are no area faults and that the issue has to be with the hub.

I said how can I go from having a rock solid connection for months then in the space of 2 weeks, and now on a 2nd hub, that I'm still getting these issues, surely I can't be that unlucky in getting a replacement hub that is still causing the same problem.

if I get a third one tomorrow and it happens again then surely to god it can't again be blamed on the hub.

oh and guess what they said to me when i said SH1 was useless.

"its no useless, its a great piece of equipment!"

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

When all else fails its worth changing any splitters and possibly the isolator. Used to do the trick for me when I had VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Having noticed a few glitches with connections I checked the monitor that I have been running for years... and saw that it was all red due to the IP address changing. D'oh!
That's the first time I've actually seen the address change.

So, upon setting up a new monitor it was quickly apparent that the connection has dropped in quality. I've tried resetting the SH2 but it looks like there is packet loss even in the middle of the night.

Here's the last full day:

http://www.thinkbroadband.com/ping/s...06-12-2014.png

The IP address was originally 82.19.59.xxx (Southampton). However, it is now 82.19.152.xxx. Has the infrastructure changed? The other odd thing is that the transmission light on the SH2 is flashing rapidly all the time. I unplugged everything and it still flashes. I disabled the TBB monitor for a while, still flashes. The rapid flashing starts as soon as the SH2 is booted and never changes.

Downstream power levels are between +2.5 and +4, upstream between 47 and 48. Pingtest shows 3% packet loss.

Having had faultless broadband for years I'm suddenly in a position where it isn't quite right - any ideas?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You're on a different CMTS. You've been moved from a Motorola BSR 64000 to an Arris E6000.

Looks like there's an SNR problem on the cable - perhaps something related to the migration, perhaps nothing to do with the migration at all and a fault that developed recently.

BSRs Southampton 9, 11, 12 and 13 have all been switched off, replaced by E6000s Southampton 14 and 15. Presumably 10's turn will come soon.

I'd contact technical support and ask them to have a looksie. The rapid flashing isn't a problem, it's just the difference between how the E6000 and the 64k operate. The packet loss is a problem and needs sorting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thank Ignitionnet, I'll give them a buzz in the morning. I hate it when they move the scenery.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's better scenery and it had to be done else you couldn't have faster speeds in the future. :tu:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Igni's a gemster! Little nuggets of golden knowledge.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The chap has been moved from a Motorola BSR 64k to an Arris E6k. The Motorola can't handle more than 12 channels to a single MAC domain, 600Mb total capacity, the Arris can :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

another drop last night that kicked me off the internet during a bank payment I was making.

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---------- Post added at 08:01 ---------- Previous post was at 07:59 ----------

Network Log First Time Last Time Priority Error Number Description
07/11/2014 23:13:21 07/11/2014 23:13:21 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I was also moved from sotn13 to sotn15, what is interesting is that the new CMTS (2nd hop) now no longer responds to pings:

I wonder if this is a new policy or just lack of setup i.e. the default for the new kit?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like the default configuration, and a symptom of how the kit does its thing; it doesn't respond to pings on the SVI/RVI serving cable customers.

If you want to ping your CMTS for whatever reason it will respond on the 10Gb interfaces - try 62.255.45.58

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks a lot better than what it was though, what happened?

Mine's doing great......

[img]Download Failed (1)[/img]