Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can't remember if I did, I haven't received a response to that thread regardless, which include the modem stats, which I also posted a few posts back.

I piggy backed on to someone's elses thread on VM and got a response much sooner than expected, who apparently ran a check against my line.


2nd of December I had a T4 error

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 51.0 dBmV 52.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well why not provide a link now?

Also, when correlating stats to the TBB Graph, downstream and network log are also advisable.

The upstream power levels are in range, though high-ish. If they're stable, it means that the VM can indeed read what your sending out. The TBB graph doesn't show any noise so the high-ish upstream could be down to an amplifier somewhere or even (less likely) your SH1 (which is a wretched device that ought to be retired except in modem mode).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...04-12-2014.png

ps - at the time of posting this is 1st time I've been on my home network today.

my most recent stats

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 4 5 N/A N/A
Frequency (Hz) 37600000 Hz 31000000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 50.8 dBmV 51.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 53 49 50 51 52 54 55 56
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.9 dBmV 4.1 dBmV 4.3 dBmV 3.3 dBmV 3.6 dBmV 5.0 dBmV 4.6 dBmV 4.7 dBmV
RxMER (dB) 39.0 dB 39.9 dB 39.4 dB 39.4 dB 39.4 dB 39.0 dB 38.9 dB 39.1 dB


I don't know what the issue is, all I know is my internet disconnects every day.

a mate doesn't think the levels are too high he thinks they will replaced the hub, not because the current one is duff, because a new one would connect to a different segment of the network..

he also said it might be an area fault.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A new SH would not connect to a different segment of the network. You'll get a new IP address because the new hub will be assigned a different IP address from the one you currently have (and will remain assigned until the lease expires).

But you will remain on the same line card and the same segment. A new IP address, which is an administrative thing, is unlikely to have any effect on your experience. But a new SH might.

BTW what is the link to your VM forum posting?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not really. I go for months without glitches. I always look a few times a week.

There has been a rash of glitches this last month.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I thought the IP address would stay the same after a SH change if you're running in modem mode, as the network will see the mac address of whatever is connected to the 'modem', must admit I've not read the whole thread so if the OP is running the SH as a router then ignore me!!

Cheers

Grim

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for proving my point :)

---------- Post added at 09:36 ---------- Previous post was at 09:31 ----------

I have no idea why anyone would look at the graphs without a specific reason although people also like to speed test on a regular basis and check the power levels on their connections even when they've no issues.

To each their own.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Some people just like to seek reassurance their stuff is working optimally once in a while.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

had a tech visit yesterday who sorted things in the pit and changed my super hub and I'm still getting disconnects

when I speak to the online chat guys they are saying there is no issue, there clearly is if I'm getting daily disconnects for the last 2 weeks


http://www.thinkbroadband.com/ping/s...06-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Did they give you a SH1 again?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yes sir, apparently I have to phone and pay (depending on the package I'm on) for SH2

---------- Post added at 11:59 ---------- Previous post was at 11:47 ----------

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 4 N/A N/A
Frequency (Hz) 31000000 Hz 37600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 42.0 dBmV 42.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 1 1 N/A N/A

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What package are you on? You can tell from the Operation Configuration link in the Router Stats page.

Mine, for example, is:

Primary Downstream Service Flow

SFID 2961
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Primary Downstream Service Flow SFID 32287
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So, Blair, you're on 152 meg and the SH1 is not an appropriate device for the top tier. It'll handle the 152 meg, but you could ring retentions, tell them about your woes, thinking of leaving but if they send you a SH2ac and your circuit holds up, you'll think again.

Be firm and polite with them - there should be a result. It may not cure the problem, but at least you'll have a reasonably good modem/router instead of that wretched SH1.