Re: *All* ntl 10meg Discussion (part 2)
 

well i have downgraded to 2mb for the simple reason that i fruse to pay the same money for a different service that others are recieving for the same money i will upgrade again when the service becomes avaliable to all users on the 4mb service.

Re: *All* ntl 10meg Discussion (part 2)
 

Just a warning to those using a 3com CMX...

I called CS and got upgraded to 10meg, no hassle, no questions, it was done and the cablemodem reset itself while the lady was still on the phone. The problem is it just kept on resetting. After an hour of rebooting the modem and broadband faults doing line tests (which were all fine) I asked to be downgraded back to 3meg. This was the only way to get back online.

So, it appears the ye olde 3com CMX doesn't like the 10meg config file. Luckily I have an engineer coming tomorrow with a new modem, which impressed me as I thought I'd have to wait a week or two. :)

A.

Re: *All* ntl 10meg Discussion (part 2)
 

Have been upgraded to 10meg from 3meg today but i am only getting 5meg so took out me actiontec router and still only getting 5meg I am useing an ambit ntlhome 100 modem is anyone else only getting approx 5meg i live in south wales


thanks

Re: *All* ntl 10meg Discussion (part 2)
 

This is a real pain in the ass. CS said Sales are only allowed to do it. They put me through and said only CS can change the speed, but you can have 10mbit. On the phone now, sales lady wants to talk to CS directly to sort it out.

Re: *All* ntl 10meg Discussion (part 2)
 

you probably right about that up to thing but its a bit of a get out of jail free card and i wonder why ntl have suddenly gone all adsl provider on our ass

Re: *All* ntl 10meg Discussion (part 2)
 

Your Connection



Succesful upgrade from 3mb to 10mb by phoning CS!!! modem reboot done also. I am in stockport, greater manchester.

Also... w00t

Re: *All* ntl 10meg Discussion (part 2)
 

Well they said I wasn't allowed 10mbit, so they put me back on the 3mbit...and guess what...its still 3mbit :(

What a waste of time that was. I hope my billing is all sorted.

Re: *All* ntl 10meg Discussion (part 2)
 

Has anyone been upgraded directly from 3mb - 10mb? If so, what phone number did you use? I really can't be bothered with the hassle of going down to 2mb, then back up again, it's a recipe for disaster knowing ntl's history of billing problems!

Re: *All* ntl 10meg Discussion (part 2)
 

yep, 3 to 10mb through CS, on 0800 052 2000 then option 2. Thing is, you gotta pray you get through to someone who will happily upgrade you,

Good luck!

Re: *All* ntl 10meg Discussion (part 2)
 

0800 052 2000, option 2.

Although my old modem didn't like it. :(

Re: *All* ntl 10meg Discussion (part 2)
 

3Mb is less than a 3rd of the advertised speed, no court in the land would find that as an acceptable level of service ;) NTL would have a hard time convincing anyone that because they state "upto whatever speed" gives them a free hand in limiting quality of service a customer is paying for (the "upto" provides them a safe buffer zone, it does not allow them to Charge for 10Mb then only provide 3Mb)

It would be like you paying for a train ride from Coventry to Scotland, then getting kicked out at Manchester because the train company decided thats as far as they were going today, they might get away with it for one trip, but they would never get away with it on every trip :D

Re: *All* ntl 10meg Discussion (part 2)
 

Just been on the phone for 22 minutes.

Spoke to CS who said could not be done and transfered me to sales.
Sales said it could be done, but CS needed to do it - transfered me back to CS
CS(2) knew nothing about if, but got a manager (they do exist!) to talk to sales, who passed on the information to them.

End result - I am to be upgraded within the next 24 hours.

I am in Guildford area, presently on 3 mbit.

Re: *All* ntl 10meg Discussion (part 2)
 

I just rang NTL and i am on 3mb now, they told me I couldnt get it until next month! :mad:

Re: *All* ntl 10meg Discussion (part 2)
 

Where are you from ?

Re: *All* ntl 10meg Discussion (part 2)
 

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