Re: R30 - Superhub R29 is no more....
 

Do not hold your breath then.

---------- Post added at 13:28 ---------- Previous post was at 13:23 ----------

Maybe you should tell them that as oddly no equipment is ordered in that way we just have a standard code fits all as it prevents the need to update the software to encompass new additions.:rolleyes:

So the sticker will say Superhub and be attached to all boxes regardless of make as that is the way the system works.:rolleyes:

Re: R30 - Superhub R29 is no more....
 

I expect that the order code will be the same, but the equipment code will be different as it was for the two V+ models

Re: R30 - Superhub R29 is no more....
 

I don't get my hardware sent from VM Wellingborough-NN8-2DH like most do ;)
And yes nice people from VM do give you what you ask for so please stop ;)

Re: R30 - Superhub R29 is no more....
 

I doubt that it will matter much as they will just get what the guy in the warehouse picks up as with the standard modems.

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

No one gets their equipment from Virginmedia as it is outsourced to Kuene and Nagel who just orderpick an item so again do not hold your breath as you are just as likely to get the same device.

The new device will also have a version of R30 on it so it could prove to still have the same issue which will show the fault ain't with the supplied kit. ;)

Re: R30 - Superhub R29 is no more....
 

1-I know it's K+H in wellingborough(i did post their addy)
2-How do you account for I asked for a self install kit and got one(not from K+H)?
3-How do you account for the new Samsung(V2)V+ box I got(not from K+H)?

As I have said all you have to do is ask the right person ;)

It's a wonder Kuene and Nagel don't get told off for putting the VM customers private\Mobile phone number on the outside of the box tut tut :)

Re: R30 - Superhub R29 is no more....
 

You are aware that they do not deliver anything and are just a holding warehouse and all items are delivered by YODEL/HDNL and some smaller items by Royal Mail so try them instead.

Re: R30 - Superhub R29 is no more....
 

According to my aunt who emailed yodel about this on VM parcels.. yodel said they put what VM want them to to put on the label.
At the end of the day how could they(yodel) know their phone number. tut tut VM.
Anyway back to the crappy R30 firmware....

Re: R30 - Superhub R29 is no more....
 

Because they copy the details from your account when they take receipt of the order, you only had to ask.:rolleyes::D

By the way read the red part of my signature, I have only had one Superhub since install in February and have trialled both R29 and R30 presently in modem mode with a System Up Time of 34 days 08h:24m:10s, working exactly as advertised.

https://www.cableforum.co.uk/images/...2011/10/66.png

Re: R30 - Superhub R29 is no more....
 

am I right in thinking the carrier has the number in case of an issue where they, the carrier can contact the person their delivering the parcel to Masque?

whats the problem in the carrier having the destinations contact number?

Re: R30 - Superhub R29 is no more....
 

Exactly and they text you the delivery number with a link to the website to track your parcel and they text you when it is out on delivery and then to alert you to the expected delivery time and mine in February was spot on to the second.

I do think that a them having your mobile number is a prerequisite for this to happen.:D

Re: R30 - Superhub R29 is no more....
 

It is a private number and VM did not ask if they could give it out..also VM said they never give out details to 3rd partys:rolleyes::D
This what VM has said to my aunt last week and are looking into it...

Yes and I used to be a milk man at the Co-Op and my Mrs got her milk on time every morning :)
it,s amazing what you get if you work for the company have things from ;)

Re: R30 - Superhub R29 is no more....
 

If she was asked for a mobile number it goes into a specific screen that an engineer can see or the delivery company can see and no one else.


Now that would be great if it was true as my neighbours would benefit from such a deal and have a perfect connection, now in reality all we get is a staff deal with a nice low rate to pay.

Even booking an engineer means the same wait as everyone else.
If you require an engineer visit then you would never receive an email about it as the engineer rings you on your mobile number to tell you he is so many minutes away, nothing to do with equipment deliveries and if I sent you something you again would not receive an email.

Re: R30 - Superhub R29 is no more....
 

its all part of the service :confused:

all my delivery tags have been manually removed by myself and then scribbled out. if the material is shredder friendly then shred it once you've got what you ordered which I've done too. theres also scissors you could use to cut the delivery tag into little pieces before putting into the bin or recycle bin.

Re: R30 - Superhub R29 is no more....
 

That is exactly what I do and have done today with my packaging from Amazon.

Re: R30 - Superhub R29 is no more....
 

So what? If the fault ain't with the kit, it still could be with the supplied firmware.
Gee, a modem that stays working for over a month! :rolleyes:

I think you should remove that red part of your sig, since you're not using it as any form of "hub". Either that, or put it back in full "super"hub modem/router/wireless mode for a couple of months, without adding your old router to extend the wireless coverage, then report on how it is.