Originally Posted by craigj2k11 (Post 35237333)

How can the CEO office have less powers?



Its not an error, the guy at the CEO office said he was leaving both activated on purpose, if i wanted to try the superhub when there was a software update.

On a side note, if you de-activate my VMNG300, i will find where you live and burn your house down

Originally Posted by Masque (Post 35237230)

As I said it is down to the agent using the tools provided correctly and it does not matter if on a Cisco uBR or a Motorola BSR as they may have different interfaces but they tell us what we need.

We can even get a good idea if the fault is external, it is down to knowledge and experience.

I have had customers complaining that they have spent an hour on a call which got no where and within a few minutes I have diagnosed the issue because I use the tools correctly.

---------- Post added at 20:11 ---------- Previous post was at 20:10 ----------


You could revert to an ambit 256 if still on 10Mb if you ask.

Originally Posted by craigj2k11 (Post 35237335)

i apologise Stephen

How has mine got 2 then?

Originally Posted by zekeisaszekedoes (Post 35237336)

Oh that's classic: first he goes on about the VMNG300 being deader than disco then he recommends reverting to a modem several years older than that?

Careful how you backpedal. You might break a leg. :D



Wrong. It's absolutely possible. Both my Ambit 250 and Super Hub were able to be switched between without resulting in the walled garden activation page coming up. I alluded to it several times in the SH beta testing thread. I mentioned it while having my VMNG300 activated and the tech at the CEO's office noticed and corrected the mistake so only the VMNG300 is MAC locked/registered now.

I'm starting to feel we're not just getting easily disproved misinformation now, but actively being lied to by staff here trying to do some kind of ill-advised damage control. Nice way to dig a deeper hole for the flagship CPE there, fellas. :D

Originally Posted by Nopanic (Post 35237344)

They probably didn't remove it correctly, leaving it provisioned down stream.

Technically one of you modems isn't billed so could be picked up by security at any time.

Originally Posted by craigj2k11 (Post 35237346)

and when they do, ill ring up and get it activated again

i presume its the VMNG on my account, becuase that had to go through activation after the superhub, so the superhub got nocked off my account, but still activated

i havnt plugged the piece of trash in for a while so iv no idea

Originally Posted by Nopanic (Post 35237348)

I'm not trying to stop people like yourself having service, but if you have two modems live, you have twice the connection you're paying for.

Originally Posted by BenMcr (Post 35237349)

All the Nopanic is saying that the one you aren't using will be decativated, so what is the problem?

Originally Posted by craigj2k11 (Post 35237351)

not twice, 1 and a half.... the superhub dont count :D

Originally Posted by Nopanic (Post 35237353)

Fair enough .. :)

Originally Posted by jb66 (Post 35237354)

Virgin should have saved a fortune and cellotaped a vmng300 and a dlink together!

Originally Posted by craigj2k11 (Post 35237358)

we need masque here.... you dont put up enough of an argument lol

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id pay more for the cellotape than the dog mess dud

Originally Posted by Nopanic (Post 35237363)

er.. no, how dare you, the Hub is awesome .. mines been online now for six years

Originally Posted by craigj2k11 (Post 35237326)

dont take this the wrong way mate, but your from the business side of the company, its possible that your system is different from the standard one? i can see that only one modem is allowed to be active on a business account, with it costing so much more etc. but its definitely possible on a consumer account, my account is proof :D

Originally Posted by Stephen (Post 35237367)

As has been said, it's exactly the same billing system. There is no difference.

Also you have been told only 1 bit of kit will actually be active and billing.

Thanks for the apology though :)