Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for the feedback, OB.

When I get home tonight, think I'll change them to 5ghz.
Is the default Wi Fi password the same for both settings?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I got the new V6 box over a week ago And I love the speed of it. soo much better, I had the old TIVO box for 5 years and i was sick of how slow it was. I love the fact apps open within 20 seconds and iplayer loads in about the same too. Also the fact you can record upto 6 programs at the same time and it supports 4k, makes this box future proof for the next 5 years at least.

Now we just need some 4k channels.

But i also got my V6 box for free after i complained and emailed the CEO exec team. They called me back and they gave me the V6 box and superhub 3 box for free, no one of fee and no activation fee either, all was scrapped for me.

So if you still haven't got a V6 box and when you ring retention's and they keep saying they can not give you a free box, then just PM me and i will give you the CEO email address so you can email the exec team so they can get you one for free. :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi OB,

Changed my 2 V6 boxes over to 5ghz, works superbly. Was really easy to do too.

Went even further and changed my PS4 over as well, managed to get 123meg download over wifi :-)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Good, glad it worked for you, UC!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's still pretty long, the apps on my smart TV open almost instantly..

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

l am sure you could wait a few extra seconds as 20 seconds is pretty quick IMO MM.;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My smart Tv apps open in an instant. I am surprised the V6 is not as quick.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

How do you go about finding out what GHZ is running off and how do you change it over to 5ghz?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi there,

You have to type in the router IP address on your web browser (192.168.1.1).

Once signed in (password is on the bottom of your Superhub 3), go to the Wireless settings down the left hand side and then Security sub menu.

The 2.4 and 5g both have the same wireless name and password. If you amend the 5g wireless name (I just added 5ghz on the end for mine)but kept password the same. Then save the changes.

You then have to go to your V6 network settings, connect by Wi-Fi and it should be able to see both 2.4 and 5g Wi-Fi names. Click on the 5g name and enter your password...my connected fine and works perfectly.

I even connected my PS4 Pro too...5ghz wi fi is much quicker. I'm lucky that the PS4 and V6 in living room are close to the router with the 2nd V6 in the bedroom above the living room, so the distance isn't too far.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So why does installer not set it up as 5ghz?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm not sure, they may do it if asked.

I googled it and found how to change the settings from the guys at the VM community forum. Also some help from Old Boy here too :-)

finding the password to the router settings that was on the bottom of the superhub itself was the most taxing part haha

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not every ones equipment can do 5ghz but they will do 2.4ghz.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think Raider means just for the V6 boxes.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Oh good point!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi, I just had a V6 installed. I kept old tivo and moved it to another tv. There is a Samsung V+ thats on the same tv. My plan is to stream tivo recordings to V6 which works fine. The V+ cannot be moved elsewhere.
My problem is the V+ remote control works the Tivo and visa verse. Is there a way of changing either remote code so they don`t clash.:mad::banghead:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No sorry. The V box and TiVo control IR codes are the same on purpose.

This was so that if a customer has a problem with their TiVo remote they could use a V box remote, or if they had an already programmed universal remote it would continue working.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks Ben. Oh well thats put a spanner in my plan.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Only suggestion I can think of is to put some tape on the front of the TiVo box to cover the IR receiver.

As the TiVo box is connected to the home network, you could use the TV Anywhere app to control it instead.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes thats what i thought. Just looking for some black insulating tape. :gpoint:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Why does the sh3 not have band steering?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, Max, I was surprised by that comment and so I have just tested it.

Instantly, on selecting Netflix, it took me to the 'who's watching Netfix?'' screen. When I selected that, the menu also came up instantly.

I would suggest that the 20 second time lag reported earlier indicated a problem that the poster was experiencing, rather than the capability of the V6.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Or is it that you have Netflix 'running' in the background? On our Sony TV Netflix is slower to load first time but pretty snappy after that. I don't have a V6 so can't test it but try rebooting the box and then loading Netflix. Just an idea. One thing though - it's quicker than Netflix on a SkyQ box ;)

Cheers

Grim

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The Champions League final will be available in 4K (UHD) a link will appear in the discovery bar taking users to the BT Sport Youtube page

Web Link for those who don't have the V6: https://www.youtube.com/watch?v=ycbboXDO2kA

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Got a random call from someone saying they were from virgin...

There supposibly giving out the V6 box to long time customers only thing was they wanted to know the account holders name and account number so I put the phone down on them.

Sorely if it was legit they would of just send us the box with a self install guide like they did when we got the Tivo box before makes me think it isnt a legit phone call we got.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It may have been legit, ive seen a few jobs called "pro-active" installs

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That may be true, but I can't see any reason why Virgin Media would ask for the account number during an outbound call.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Fairly standard practice to ensure they are actually talking to the account holder?


Did you ask why they wanted this info?


Not actually asking for any confidential info such as bank account details so I don't see any reason to be paranoid.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Because it's social engineering.

For instance if you know other details of a person already through other means, also knowing the account number could be enough gain access to My Virgin Media:

https://my.virginmedia.com/forgot-details/username

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ok so call Virgin Media yourself and ask if they have contacted you or not.

If they have then you will know it was genuine and you may still get the V6 if you explain your actions.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think you meant to aim that message at therock rather than Ben, who was trying to help.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I wouldn't have a clue what my account number is, so certainly not something I would expect to be asked for.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Although I've already answered about whether you should be asked for you account number on an outbound call or not, I just wanted to point out that your account number and area reference are on all online billing notification emails

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Virgin have been calling customers regarding free upgrade to V6.

My mum got a call, they asked her for her name, account number and bank name.
She said, as they called her she didn't want to give those details and would call back.
After calling back, VM did confirm that they had called offering a free upgrade and asking those questions were standing security questions.

A new V6 was sorted and she's up and running.

Nothing to be alarmed at guys. But as one poster suggested, if you are unsure, always a good idea to call them back. I always find them helpful on the phone and they usually put good notes on the account.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone having intermittent remote control problems? No response to key presses on the box and the red light on the remote only sometimes works on key presses. Volume control is fine but this will be IR instead of radio.

I've got a new one on its way but just wondering if anyone has seen this and can confirm a new remote will fix it

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If you read the Virgin Media community forum, you will see that this is a known and accepted problem being suffered by a few customers.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I experienced something similar after I had been using the V6 remote to control my Samsung bedroom TV. I had been using it to turn the set on and off as well as change the volume. After a while the bluetooth stopped working and only the IR would work. I re-paired it via the settings menu and it's worked fine ever since. I now use the TV remote for the TV and the V6 remote just for the V6.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You should re-pair the V6 and the remote. Instructions are at https://help.virginmedia.com/system/...rgin-TV-remote

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for the advice guys, I did try re-pairing it but thinking about it I'm not sure I did it properly. I'll try again but in the meantime I do have another on the way just in case.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You'd still need to pair a new one to the box

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks again Spiderplant.

I've tried pairing the old remote again, no joy. The red light sometimes went on with key presses, sometimes it didn't and sometimes it was dim. Conclusion is that the remote is definitely faulty.

New one arrived today, no need to pair as it worked on radio out the box. I haven't checked the VM community but I take it by your comment it is a common problem.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I did a quick search to see if this had been mentioned before, but I couldn't see any reference to it.

I recently had two V6 boxes installed. I've changed the name on both so that when I'm looking at recordings, I know which is which. As you do.

However what I'm wondering is, does anyone know a way to change the casting name of the device? I've had a good scan through the settings but can't see anything obvious.

I've already got the Xbox/Android TV and Chromecast all named appropriately so I know where they are, but the V6 boxes are named something like, 30BE and 6JY1. I believe this is the latter part of the box registration or something.

It's something that shouldn't bother me, I know but it really grips my ****. Living room V6 and Bedroom V6 would give me a restful night's sleep.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

First thing I'd suggest is to reboot your V6 boxes, if you've not already done so.

My renamed V6 box does show up with the correct name so it definitely does change.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'll give that a go tonight Ben. Christ knows why I didn't think of that! Must've been the excitement of a speedy box, and fear of breaking it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've just finished setting up a home V6 install for my Mum & Dad. Initially, we had no catch-up or on-demand, and it seemed to be due to the V6 box losing internet connectivity when it was restarted. I was using the wi-fi connection from a Shub 2ac, with a fixed address, on the 5Ghz frequency. The box was reporting the signal strength as excellent (82%), but there was still no catch-up/on-demand.

In the end, I remembered that I had installed powerline adapters for my Mum & Dad's Smart TV in the past, so got them to connect that to the Tivo instead, whereupon catch-up/on-demand was restored.

So, I wonder if anyone can tell me if there's any bugs affecting the V6's wi-fi, or does it need to be setup in a particular way - maybe I had just set it up incorrectly?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There was probably nothing wrong with it. On Demand often doesn't work until a few minutes after the installation looks like it has completed (it's actually still doing stuff in the background). If you switch back to WiFi you may well find it now works.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi Pbryanw,

My V6 works perfect over Wi-Fi. Even better when I switched to 5ghz, so my thoughts echo Spiderplant

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, I endorse all of that, although my V6 never worked on 2.4 - only 5ghz works for me, with no hitches whatsoever!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just to add - if the Wi-Fi wasn't working, you wouldn't have managed to get it installed in the first place.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yep, it was just a bit strange. With the wi-fi connection, we waited for about two days for catch-up/on-demand to come through, but unfortunately no luck. I tried the "Connect to Virgin Media Servers" setting, and restarting the TiVo a few times during that period, but again no luck - maybe I should have given the box time to settle down instead of messing about with it. Eventually, my parents phoned Virgin, who said the box had no internet connection, and they were going to send someone out to take a look at it (now cancelled).

So, from the sounds of it it was probably due to my (maybe cack-handed) installation, rather than any problem to do with the V6 box. Could the fact I carried out the installation of the box, before activating it over the phone, have anything to do with it? Anyway, the V6 is now fully functional with the powerline adapters. And it's great to to see how the TiVo interface is so snappy on the new box.

Thanks for everyone's replies - I may try to switch back to wi-fi in the future just to see if everything continues to work.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, installing the box before phoning can cause issues.

That's why the number is on the outside of the box and there are lots of 'Phone first' warnings in the self install guide.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yep, no excuses from me, and when I self-installed my V6 box today, the first thing I did was phone the activation number :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I normally install the v6 before activating. It takes ages for the downloads so may as well get the ball rolling

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Due to a fault, some customers may not be able to view some of the BBC Wimbledon multiscreen matches at the moment.

The estimated fix is tomorrow 05/07 at 12:00

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

How long does it take a new V6 to make suggestions. The first one had not made any after 6 weeks, so it was swapped and now 2nd box still not making any either!. I copied series links and thumbs from old tivo via the manage tivo website both times. I also deleted all thumbs and made fresh ones, still wont make any. I have checked record suggestions is selected. My old tivo is making suggestions.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There is currently a fault that prevents some TiVos getting Suggestions. You need to report it to VM (but don't let them send a technician or new box!). Try posting a message at http://community.virginmedia.com/t5/...vice/bd-p/Tivo

---------- Post added at 13:35 ---------- Previous post was at 13:20 ----------

This is believed to be fixed now. Is it still failing for anyone?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks Spiderplant

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

On demand problems again

"Pictures may freeze or go blank on Catch Up TV and TV On Demand at the moment."

Estimated fix time Wednesday 21:55

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Got the ticket number? I'd guess it's something specific to your region

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Area 30 if that helps? hardly a week goes by without some on demand issues

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Basically because its total garbage mate!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well that narrows it down to Grimsby, Leicester, Nottingham or Teesside, but I've tried random postcodes in each of those areas and no outages are shown at all, so either it is very localised, or is already fixed.

Is it working for you?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's the Teesside area DL1 postcode it is still showing on the service status page

I'll check it later once I get time

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Interesting the latest PPV from ITV is only available on TiVo or V6 boxes, seems like V+ owners are slowly being offered an inferior service/offerings!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Presumably, it is just because the V+ is unable to cope with the latest technology, although I am no expert on this.

Best get a V6, I think.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

V+ doesn't appear to have long to go until it's phased out.

BT just recently pulled the plug on their BT Vision box. Customers had 2 choices. Either upgrade to Youview for free or leave.

http://community.virginmedia.com/t5/...d/td-p/3405675

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just rang customer services because my old TIVO 1Tb is running slow and needs rebooting every day. I asked if, as a full kahoona 300Mb customer, they could replace it for free, with a V6. The answer was "Yes!" and they would also replace my old VM HD box with a V6! Would that cost me more? No! In fact my monthly charge will be £1.00 less and installation will cost £10.00, a discounted price. Wish I'd asked sooner.

In reality, of course, the service I hope I will be getting is what I should have been getting all along. Really, I shouldn't have had to ring VM, they should have rung me.

Change over happens on 28th July.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

How would VM have known that your box was running slow unless you phoned them? Had you complained before about the problem?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

... a number of times, followed by tweaks at the street box, power levels etc. All to no avail. It required me to ask for a replacement box, to trigger this outburst of apparent generosity.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I see! Yes, I agree, they really should have offered that. Still, all's well that ends well!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

"Sky Cinema Online - Customers may find that they are getting an error message when trying to enter Pin on their Sky Cinema player service at the moment"

Estimated fix time Friday 16:05 This issue is listed under Broadband and TV

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I know this has been asked on here before, but I can't seem to find the answer, what Mb speed do you need for the V6 to operate?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

50mb

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

thank you.....:)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I thought you had to take the 100mb package to get the V6?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

100Mb is the minimum for a V6. It's mentioned near the bottom of this page http://www.virginmedia.com/shop/tv/v6.html

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I had a phone call from virgin yesterday, the lady said that seeing I was a loyal customer that they were going to give me a free upgrade to the new V6 tivo it is being delivered Friday along with a s-hub 3 , so hope the self install is easy as all the cables are in place already or do I need to replace my current cables with the new ones in the kit .

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You can reuse existing cables. There will be a new short adaptor cable for the V6 but you can fit it to the end of the existing cable.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

thanks for that info SP

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone getting a 'pink screen of death' when playing a show on Netflix app? Menus look fine when app is launched but as soon as you start a show the screen goes pink but sound is ok

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Try changing the Video Output Format settings. It's trial-and-error, but maybe enable the pass-through options for starters.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I pay £86.50 per month for the full house bundle, wanting to get a extra V6 box on top of the two older virgin tv boxs i have. What am i looking to pay extra per month?

Thanks.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well you might be able to get the vip with the 25 per cent discount that would give you the extra box and free sky premium movies and sports in HD, you need a new 12 month contract. Speak to resolutions not customer services

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Think I've just managed to get a decent deal. Currently on VIP package. Called up as it's now advertised to new customers with 2 x V6 and VIVID300.

Upgrades passed me through to retentions who have agreed to upgrade to 2 V6s and VIVID300 with new super hub 3 for 42p per month less, just a £20 activation fee. New 12 month contract mind, but I'm not going anywhere.

Annoyingly it has to be a manned instal, self instal wasn't available so having to wait 3 weeks until I'm off work but not a major issue.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You cant expect them to post 3 boxes!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Didn't really consider the logistics, but you're right!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Eligible Virgin TV customers can now get the V6 box for just £20

Offer valid until 31st October

https://keepup.virginmedia.com/box-swap-v6

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Wished i had waited till now to get mine as got V6 when it came out and paying £50 for it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Rarely pays to be an early adopter unfortunately.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I am thinking of getting the V6 since there is a special offer on.Those who have got it, did you lose your discount?
One last question, I have an ethernet cable running from one room to another where it is plugged into my Roku if I get a splitter and use it to connect my Roku and V6, will this be alright or should I use a splitter?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So on this offer, if I've currently got a TiVo and a VHD box, I can retain the TiVo and send the VHD back in exchange for a V6? It just says change one of your boxes, doesn't say which?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not sure. I called up before this offer had been publicised. I'm having both my Tivos replaced and a super hub upgraded and he's credited two out of the three activation fees so I've only paid £20 extra.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I am in the same position Mr K. I ordered a V6 yesterday for just the activation fee of £20. I did say that I wanted to replace the Tivo I currently have so nothing was said about swapping the old Tivo with my VHD box. When I looked at the VM V6 installation guide pdf it does make it sound as though you can swap out the VHD, (see last part of section 3) so I too would like to know if prior arrangement is needed to be able to do this.

I would also like to have it confirmed that the agent was correct in saying that there would be an additional £6.50pm charge due as nothing was mentioned about this in either the letter I saw or on the VM web site

https://keepup.virginmedia.com/box-s...gIxIiIKUgfVBGO

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have 2 both connected via WiFi and they work perfectly

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks, Gavin. Even though I live in a bungalow, I still get a poor signal in a few places, so I don't want to go down that route.
In my post, I meant to say splitter or switch.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Youu can swap either box, but they'll need to know which one you are replacing, otherwise there is a risk of them removing the services from the wrong one.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thank you for clarifying that Mr Spider.

Presumably with having placed the order for the V6 to replace my original Tivo our nice simple VHD box will be still be used by my technically challenged husband. He who still finds it fascinating that I can rewind or freeze a current program and asks where the tapes that contain all our recordings are stored. :D

Gosh I do love him to bits, ask him about finance or for help building anything and he's there but let him lose with anything electrical ...NEVER!!!!!!!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

For those having lip sync issues with V6 with Dolby Digital.
I came across a fix with my set up by accident tweaking my new tv settings.
I turned on 1080P Pure Direct on my tv and Dolby Digital over optical is now in sync.
Enjoy.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm having a problem with ordering the V6. It won't go past step 1.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sign in to my virgin media and navigate to My Offers and click swap box and see if it works that way

https://store.virginmedia.com/existi...-offers/offers

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks. What model TV do you have?