Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just copy & paste. Sometimes the format isn't brilliant, but it's better than having to go to external links for pictures - a real pain!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I posted on VM forums and got this reply from John

"Your power levels and modem stats are fine. Looking at your connection I can see your upstream utilisation is getting high at peak times. This would explain the ping spikes though it is not very severe and quite short lived so we're unable to raise this to networks."

Here is last nights graph .... :-(
[img]Download Failed (1)[/img]

And the night before
[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

so they aren't going to help you?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Bigger wiki of cable terminology indeed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

just thought I'd let everyone know that VM finally responded, not to my thread on the forum, it was a post on someone else's thread:

apart from the very occasional peak time spike this doesn't look to be related to high utilisation, but more an issue with high upstream power levels reported by your SuperHub.

Got an engineer popping on Friday morning I think, I assume that should sort it, but I've read others saying that not all the engineers visits solves these issues.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Doesn't look like it no.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Phone them up and report it. Virgin won't do anything unless you book a trouble call against the issue. Path of least resistance for them, you can sit and stew at home but that costs them nothing. Paying someone to answer a phone call costs them money and when enough of those happen, it becomes cheaper to fix the problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Given the company has been around in one form or another for over twenty years, if they haven't figured that out by now I doubt they ever will.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

raise a complaint mate, no chance would I be letting them get away with that crap, you are a paying customer and deserve better.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'll ring them up then, see how many hours I'm on the phone for, or how many times I have to switch the router off and on... :-(

Thanks for replies guys

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

raise an official complaint via the website mate.

maybe chance your arm and make a comment on this thread

http://community.virginmedia.com/t5/...e/td-p/2523679

I did that yesterday just to add to the conversation and had a staff member PM me today to arrange an engineer visit.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just put a quick post on that thread. May helpp. Cheers

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Amazing what a difference a re-boot makes...

http://www.thinkbroadband.com/ping/s...02-12-2014.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hope the new build in LS16 is as good as that.

Re: Think Broadband Ping Monitor Results (POST YOURS)