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-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   TiVo (https://www.cableforum.uk/board/showthread.php?t=33670455)

Hugh 19-03-2011 12:30
Re: TiVo
 
Quote:
Originally Posted by denphone (Post 35195496)
Its action and deeds that count not vague promises and words and Virgin have always been very slow in backing up their words and promises. Also Virgin do not look after their existing customers very well.
That's a very sweeping statement - you probably meant to put "some of*" in between "after" and "their".....;)

(*as an existing customer who is on a good deal, and who knows others in a similar situation)

denphone 19-03-2011 12:36
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35195505)
Some new customers have already been given a TiVo!
And if thats the case it should not be happening.

passingbat 19-03-2011 12:39
Re: TiVo
 
Quote:
Originally Posted by Perfect Choice (Post 35195499)
and the pricing will be £149 (£50 less than new customers so an advantage for existing customers) + £40 install + £3 per month..
Has that pricing been officially announced? And, if it has why will we have to pay the 40 install when other people who paid for Tivo only paid 149, all in?

HDFootyMan 19-03-2011 12:41
Re: TiVo
 
Quote:
Originally Posted by Cozzy (Post 35195430)
for all those moaning about not winning the raffle spare a thought for those of us that didnt even get an invite into the raffle .
Ditto.

I did enter when that web page went live, but I haven't even got the 'you're not worthy of winning' email yet.

No lottery ticket. No email. But I got a flyer leafet through the letterbox this week, telling me about VM's services, despite me being a customer already.

Its like I don't exist or something. :confused:

fixerman 19-03-2011 12:42
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35195488)
God help some people if they actually had bad service / treated badly :rolleyes:
That's easy for you to say!:wtf:

Adder 19-03-2011 12:55
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35195488)
God help some people if they actually had bad service / treated badly :rolleyes:
It's the actual communication and method of the roll out that has been done badly and that damages an organisation's reputation and the trust of their clients in them.

In the work that I do we are probably at the other end of the spectrum, agonizing over almost every decision, immense risk registers covering various potential scenarios that could damage reputation and what we have in place to mitigate those risks. Strikes me that Virgin either don't have these or there was insufficient brain power behind their development.

Perfect Choice 19-03-2011 13:58
Re: TiVo
 
Quote:
Originally Posted by passingbat (Post 35195513)
Has that pricing been officially announced? And, if it has why will we have to pay the 40 install when other people who paid for Tivo only paid 149, all in?
They are VIP users.

---------- Post added at 12:58 ---------- Previous post was at 12:57 ----------

Quote:
Originally Posted by fixerman (Post 35195505)
Some new customers have already been given a TiVo!
Yes by mistake, agree should not have happened.

Doz007 19-03-2011 13:59
Re: TiVo
 
Well I'm still here waiting for Tivo...... No email to say I didn't win, but equally no congratulatory phone call. :(

April is only just around the corner and we still don't have any official pricing confirmation. Surely they need to announce something very soon.

Digital Fanatic 19-03-2011 14:17
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35195505)
Some new customers have already been given a TiVo!
allegedly

---------- Post added at 13:17 ---------- Previous post was at 13:14 ----------

Quote:
Originally Posted by Doz007 (Post 35195550)
Well I'm still here waiting for Tivo...... No email to say I didn't win, but equally no congratulatory phone call. :(

April is only just around the corner and we still don't have any official pricing confirmation. Surely they need to announce something very soon.
Your ordering email will contain the special pricing to you. You should get that before the end of the month.

denphone 19-03-2011 14:19
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35195559)
allegedly

---------- Post added at 13:17 ---------- Previous post was at 13:14 ----------



Your ordering email will contain the special pricing to you. You should get that before the end of the month.
And what does the special pricing entail DF.

Digital Fanatic 19-03-2011 14:22
Re: TiVo
 
Quote:
Originally Posted by denphone (Post 35195563)
And what does the special pricing entail DF.
It's a suprise :)

passingbat 19-03-2011 14:23
Re: TiVo
 
Quote:
Originally Posted by Perfect Choice (Post 35195548)
They are VIP users.

.
Non vip users have had that pricing.

Where are you getting your pricing information from?

denphone 19-03-2011 14:27
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35195567)
It's a suprise :)
And thats typical DF you know.

passingbat 19-03-2011 14:28
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35195567)
It's a suprise :)
VM are giving us 149 pounds if we take Tivo? Yep, I'm pretty sure that's it. :D

Not sure I can afford to replace both V+ boxes at that price. ;)

denphone 19-03-2011 14:31
Re: TiVo
 
Quote:
Originally Posted by passingbat (Post 35195574)
VM are giving us 149 pounds if we take Tivo? Yep, I'm pretty sure that's it. :D

Not sure I can afford to replace both V+ boxes at that price. ;)
Does that include installation.


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