Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Try going outside of Virgin Media network, as I tried with Namesco in London, where the problem appears to be.
In VM network I can get full speed, outside, I can't

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Dunno if they've changed it for new users but my pings come from pingbox1.thinkbroadband.com. Which is still fine. VM problems again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin speedtest:

https://www.cableforum.co.uk/images/...2014/11/31.png

Namesco Speedtest:

https://www.cableforum.co.uk/images/...2014/11/32.png

Graph:

https://www.cableforum.co.uk/images/...2014/11/33.png

High pings from pingbox

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=102ms TTL=56
Reply from 80.249.99.164: bytes=32 time=107ms TTL=56
Reply from 80.249.99.164: bytes=32 time=104ms TTL=56
Reply from 80.249.99.164: bytes=32 time=108ms TTL=56

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...15-11-2014.png

Cardiff CF14

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks.

From my dodgy Chinese router directly:

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 64 bytes of data:

Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=1
Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=2
Reply from 80.249.99.164: bytes=64 time=10 TTL=58 seq=3
Reply from 80.249.99.164: bytes=64 time=11 TTL=58 seq=4

Ping statistics for pingbox1.thinkbroadband.com
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 10, Maximum = 11, Average = 10

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin claiming there is not a problem

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks to me like it's definitely Virgin's problem:

https://www.cableforum.co.uk/images/...2014/11/30.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The VM Community forum has a thread about this and James W (Community Lead - Help & Support Forum Team) stated at 17:40pm
"I'm sorry to see that this is occurring: I've escalated it to our broadband support teams a while ago for investigation, and am waiting for an update.

I'll update when I do get that information through."

and gave this update at 21:09pm
"I assure you we do have our networking teams available 24 hours a day, 7 days a week.

This is being looked into, but I've no updates to share at the moment, I'm sorry.

Hopefully it won't be too much longer, but thank you for your patience so far. "

http://community.virginmedia.com/t5/...508163/page/16

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

some stated earlier on the VM forum

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's also not in the status pages on Virgin site.....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not quite the same thing.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like a sharp return to normal service.

[img]Download Failed (1)[/img]

I hope we are honoured with a proper explanation from VM.

Edit.............................................. ..........................

Despite the improved graph, and another modem reboot, I am only getting 100Mb download now.

Edit.............................................. .................................................. .....

Did a return to factory settings and then back to modem only mode. Now getting full speed, (160Mb), and ping of 11ms.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

seems to have been sorted

https://www.cableforum.co.uk/images/...2014/11/29.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yup, looking much better here:

http://www.thinkbroadband.com/ping/s...15-11-2014.png