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-   -   125M : Vmng300 (https://www.cableforum.uk/board/showthread.php?t=33676152)

craigj2k12 15-05-2011 19:44
Re: Vmng300
 
Quote:
Originally Posted by Masque (Post 35237263)
Really that should not happen and they know it, as I wonder what issues that may cause on your account or any similar accounts.
Im not sure what it looks like on my account, but when i was on to tech support a couple of weeks ago, the guy asked me whether I was using the superhub or the modem, so i presume they are both on there

BenMcr 15-05-2011 19:46
Re: Vmng300
 
Quote:
Originally Posted by craigj2k11 (Post 35237266)
Im not sure what it looks like on my account, but when i was on to tech support a couple of weeks ago, the guy asked me whether I was using the superhub or the modem, so i presume they are both on there
If they were then whoever activated the SuperHub didn't follow correct procedure.

Normally whenever equipment it swapped, the old one is replaced with the new one - so only one shows on the account

Peter_ 15-05-2011 19:46
Re: Vmng300
 
Quote:
Originally Posted by craigj2k11 (Post 35237266)
Im not sure what it looks like on my account, but when i was on to tech support a couple of weeks ago, the guy asked me whether I was using the superhub or the modem, so i presume they are both on there
Well they could easily have removed the one not being used then after they asked which modem was assigned to the account as your account may not have looked correct to them.

craigj2k12 15-05-2011 19:48
Re: Vmng300
 
Quote:
Originally Posted by Masque (Post 35237268)
Well they could easily have removed the one not being used then after they asked which modem was assigned to the account as your account may not have looked correct to them.
they might have, iv not had the superhub hooked up since

...ah well.... no great loss eh :D

Stephen 15-05-2011 19:54
Re: Vmng300
 
Quote:
Originally Posted by craigj2k11 (Post 35237261)
the CEO office left me the superhub and the VMNG300 activated, and I can swap between the two. I presume the CEO office has more administrative power on the systems and are able to activate both :erm:
Not possible. It's part of the system that only one modem is active on an account.

Skie 15-05-2011 20:56
Re: Vmng300
 
Quote:
Originally Posted by Stephen (Post 35237271)
Not possible. It's part of the system that only one modem is active on an account.
I can swap between superhub and VMNG300 without needing to get one activated. Judging by the posts on the beta forums there are a few of us who can do that.

So your definition of "not possible" seems to be the standard VM one: Computer (script) says no.

Nopanic 15-05-2011 20:57
Re: Vmng300
 
Quote:
Originally Posted by craigj2k11 (Post 35237241)
doesnt mean they are all in use, and of the ones that are activated they are not specifically in use

there will be a stock of those ones not activated, and in a storage depot

then there will be the peeps like me who have one activated but dont use it
Just provisioned modems, so out there on accounts ..

Quote:
Originally Posted by craigj2k11 (Post 35237251)
okay fair enough, i wouldnt have thought tech support would have access to that but okay.
They don't, I do.

Quote:
Originally Posted by craigj2k11 (Post 35237261)
the CEO office left me the superhub and the VMNG300 activated, and I can swap between the two. I presume the CEO office has more administrative power on the systems and are able to activate both :erm:
No, they have less "powers"

Quote:
Originally Posted by Stephen (Post 35237271)
Not possible. It's part of the system that only one modem is active on an account.
It's not possible to have two billed modems, but if you mess up the removal of one, you can leave it actively provisioned. Not a great idea.

---------- Post added at 21:57 ---------- Previous post was at 21:56 ----------

Quote:
Originally Posted by Skie (Post 35237320)
I can swap between superhub and VMNG300 without needing to get one activated. Judging by the posts on the beta forums there are a few of us who can do that.

So your definition of "not possible" seems to be the standard VM one: Computer (script) says no.
As above, its an error and I shall soon be correcting it :cool:

craigj2k12 15-05-2011 20:59
Re: Vmng300
 
Quote:
Originally Posted by Stephen (Post 35237271)
Not possible. It's part of the system that only one modem is active on an account.
dont take this the wrong way mate, but your from the business side of the company, its possible that your system is different from the standard one? i can see that only one modem is allowed to be active on a business account, with it costing so much more etc. but its definitely possible on a consumer account, my account is proof :D

Skie 15-05-2011 21:01
Re: Vmng300
 
Quote:
Originally Posted by Nopanic (Post 35237322)

As above, its an error and I shall soon be correcting it :cool:
Fairynuff. But when you do correct it I hope you use common sense and go for the device that hasn't been used lately :) I'd rather not have my lovely modem that actually works die and have to suffer the superhub while offshore scratch their heads and hangup repeatedly.

Nopanic 15-05-2011 21:01
Re: Vmng300
 
Quote:
Originally Posted by craigj2k11 (Post 35237326)
dont take this the wrong way mate, but your from the business side of the company, its possible that your system is different from the standard one? i can see that only one modem is allowed to be active on a business account, with it costing so much more etc. but its definitely possible on a consumer account, my account is proof :D
No, he's right. Only one modem is allowed on an account.

craigj2k12 15-05-2011 21:02
Re: Vmng300
 
Quote:
Originally Posted by Nopanic (Post 35237322)
No, they have less "powers"
How can the CEO office have less powers?

Quote:
Originally Posted by Nopanic (Post 35237322)
As above, its an error and I shall soon be correcting it :cool:
Its not an error, the guy at the CEO office said he was leaving both activated on purpose, if i wanted to try the superhub when there was a software update.

On a side note, if you de-activate my VMNG300, i will find where you live and burn your house down

Nopanic 15-05-2011 21:02
Re: Vmng300
 
Quote:
Originally Posted by Skie (Post 35237330)
Fairynuff. But when you do correct it I hope you use common sense and go for the device that hasn't been used lately :) I'd rather not have my lovely modem that actually works die and have to suffer the superhub while offshore scratch their heads and hangup repeatedly.
The comparison will be made between modems on billing accounts and those not.

So make sure the modem you want to keep, is on your account. The aim of this is to work toward people stealing service, clones and such.

craigj2k12 15-05-2011 21:02
Re: Vmng300
 
Quote:
Originally Posted by Nopanic (Post 35237331)
No, he's right. Only one modem is allowed on an account.
i apologise Stephen

How has mine got 2 then?

zekeisaszekedoes 15-05-2011 21:02
Re: Vmng300
 
Quote:
Originally Posted by Masque (Post 35237230)
You could revert to an ambit 256 if still on 10Mb if you ask.
Oh that's classic: first he goes on about the VMNG300 being deader than disco then he recommends reverting to a modem several years older than that?

Careful how you backpedal. You might break a leg. :D

Quote:
Originally Posted by Stephen (Post 35237271)
Not possible. It's part of the system that only one modem is active on an account.
Wrong. It's absolutely possible. Both my Ambit 250 and Super Hub were able to be switched between without resulting in the walled garden activation page coming up. I alluded to it several times in the SH beta testing thread. I mentioned it while having my VMNG300 activated and the tech at the CEO's office noticed and corrected the mistake so only the VMNG300 is MAC locked/registered now.

I'm starting to feel we're not just getting easily disproved misinformation now, but actively being lied to by staff here trying to do some kind of ill-advised damage control. Nice way to dig a deeper hole for the flagship CPE there, fellas. :D

BenMcr 15-05-2011 21:04
Re: Vmng300
 
Quote:
Originally Posted by zekeisaszekedoes (Post 35237336)
Wrong. It's absolutely possible; some kind of system anomaly. Both my Ambit 250 and Super Hub were able to be switched between without resulting in the walled garden activation page coming up. I alluded to it several times in the SH beta testing thread. I mentioned it while having my VMNG300 activated and the tech at the CEO's office noticed and corrected the mistake so only the VMNG300 is MAC locked/registered now.
That wasn't two modems being active on the account though. It would have been a lower system that needed a reminder to disable the removed modem

Similar to the recent examples of some e-mail addresses still being active even though the associated account had been closed


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