Re: Virgin Media Customer Service- Your Personal Experience
 

What sort of deals are folk getting at the moment to stay when your contract is up? Mine runs out in 4 weeks, and it will go up to above £100.

Seriously thinking of ditching VM as bar the fast internet I can get the other channels I watch through streaming services.

Re: Virgin Media Customer Service- Your Personal Experience
 

I will be renegotiating end of the month. I called a couple of months back and said I can not afford to pay any more than I am now due to the credit crisis and he said he would put a not on my account to renew the deal I am not now. I will not accept that as there will be an increase next year so the only deal I will take will be £3 to 5 less than I am on now.

More than happy to walk. I am single and can live with slower speeds if I have to

Re: Virgin Media Customer Service- Your Personal Experience
 

I binned VM to go to Now. Got about £100 in compensation from Openreach due to delayed install, plus £80 cash back. After 4 months joined VM again with mates rates. Paying less for everything plus an O2 SIM than I did for 200 meg, a Vodafone SIM and whatever XL TV gets called these days.

Re: Virgin Media Customer Service- Your Personal Experience
 

My contract expires on August 2nd would I have to wait until the 3rd to give notice of intention to leave, or can it be done in advance?

Re: Virgin Media Customer Service- Your Personal Experience
 

Call wait times seen to be lengthy.

Re: Virgin Media Customer Service- Your Personal Experience
 

They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !

Re: Virgin Media Customer Service- Your Personal Experience
 

I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.

Re: Virgin Media Customer Service- Your Personal Experience
 

Well done. My current contract ends in a couple of months so I shall try the same route. I hate phoning up and having to say I want to leave (which would be a lie) just so that I can get through to retentions. Your way seems a lot better. :tu:

Re: Virgin Media Customer Service- Your Personal Experience
 

To be fair, on the last 2 occasions that I have phoned them they answered pretty quickly.

Re: Virgin Media Customer Service- Your Personal Experience
 

When you recontract, does it do anything to the O2 side? The reason I ask is because my father passed away, I've took over his VM but we have cancelled O2 as I don't need the sim. I don't want to recontract to find I'll have to pay o2 again.

Re: Virgin Media Customer Service- Your Personal Experience
 

When you negotiate a new contract, you can have what you like, so if you don't want O2 mobile then drop it. As I understand it you can't carry on with your father's contract you will have to negotiate a brand new contract in your name.

Re: Virgin Media Customer Service- Your Personal Experience
 

No, I've already took over my dad's VM and we have cancelled his O2.

Re: Virgin Media Customer Service- Your Personal Experience
 

Since I recontracted my parents account the O2 and Virgin accounts have essentially been separate. When I recontracted with VM they never mentioned the sim. It just stayed the same.

The only think might be you lose double speed volt (if you have it).

Re: Virgin Media Customer Service- Your Personal Experience
 

There is a question I have about that. When you sign in My VM and go to renew your package. It states -

"Choose this deal and keep your current Virgin Media plan without losing anything."

Where would you stand if they then took you down to 500Mb from 1Gb?

Re: Virgin Media Customer Service- Your Personal Experience
 

If it gives you a package breakdown that says 1 gig broadband and it makes no reference to Volt upgrades in the text or small print, pretty good?