Re: [Merged] NTL Increasing BB Speeds
 

Ah! If only.... I'm in an area which couldn't receive ADSL, but now the BT site says, yes you can have ADSL but probably not the faster one. I wouldn't like to go back to 128k (or whatever it is). Unfortunately, if I wanted to try it to see what speed I could get, I'd have to have a BT phone line fitted first which they could test. Catch 22 it seems.

I'd still like to see a tiered system. Much more fair IMHO.

Okay, perhaps not every time NTL does load balancing, but it does seem to happen after a notice has appeared on the Status page saying that load balancing has/is being carried out in my area. Maybe a co-incidence, but it has happened quite often.

When everything is working, it works well, if you get my meaning. The phone has been okay since it was installed. The TV is okay (apart from the EPG as you say), and the BB is quick. Problem is when something goes down, NTL are slow to respond, do not release information, and some of their CS agents leave a lot to be desired. I've telephoned CS for a fault, gone through the normal reboot etc., been told an engineer will call, then later find out their has been a global fault. Why don't the CS agents know about this. They should have this information at hand. Similarly, when my STB died, an engineer couldn't come for a week. A couple of days, yes, but a week is ridiculous. The email problems are another example of no information. And the story of virus attacks and spam is stretching the truth methinks.

Where? I can't get a guaranteed high-speed ADSL connection, and no other cable companies are around my area. NTL has the monopoly. As I've said before on this site, I'm keeping my fingers crossed hoping that the BB over the electricity supply is a technology which works and is introduced into my area. Now that would be nice.

I'm already moving my email across to a mailbox on my web site, to overcome the spam issue. But I don't think we should have to do this. Afterall, NTL's prices aren't bargain-basement now. Okay, I don't mind paying, but I want good service in return.

Re: [Merged] NTL Increasing BB Speeds
 

all the upgrade is going to do is put more stress on a allready over subscribed service lets leave it as it is

Re: [Merged] NTL Increasing BB Speeds
 

Sorry for being an off-topic whore, I've just had 1mb (to be 1.5mb later this summer ;)) installed at my new home, given it a quick run looks good.

My bandwidth with work (I work from home) comes in at the moment around 35 gb - 40 gb a month. Just so I'm aware, what happens if I break this fabulous cap continually?

As for the upgrades, I was one of the first retail customers of the original NTL broadband service for the Stoke-on-Trent area, and experienced a lot of problems with it. Tech support were great then, and it's partially the support which made them my first choice for the new place (living outside their area right now).

The upgrade is good, very good. £3 for 500kb/s is great news. I'm paying £28 for 512kb/s ADSL right now, so an extra tenner for three times the speed looks good from where I'm standing. Add to that my three months half price and I'm having a giggle and a few extra nights down the local :P

As for announcing the speed changes before implementation, I think this is a wise move. It gives them time to examine their infrastructure in case of problems.

Re: [Merged] NTL Increasing BB Speeds
 

What do you do, run napster!
get a business line. ;)

Re: [Merged] NTL Increasing BB Speeds
 

Good stuff. :)


I'll bet your neighbours who can't online game etc, love you. ;)


ntl will write to you (apparently)


That's good to hear. :tu:


Not that great when you consider the cap/lousy mail servers etc, coupled with the fact that DSL is coming down in price-Pipex (for example) off a 1 meg (un capped) service for £33.00-now that's good. :D


How come Telewest have already finished theirs then (2 weeks ahead of schedule)?

Re: [Merged] NTL Increasing BB Speeds
 

No I run a web development consultancy, so I upload somewhat and download documental packages, game demos and watch music vids on dotmusic et al.

35 - 40 Gb per month isn't particularly excessive, I don't think.

Also, I see a loophole in the AUP. They state if you exceed 1Gb three days running you get a letter. What happens if I 24/7 max out for two days...I haven't exceeded three days running so can I tell them to go jump? That's hypothetical, incidentally, I couldn't max out that kind of connection for more than an hour, hehe.

Re: [Merged] NTL Increasing BB Speeds
 

Never affected them, I'm considerate enough to download much of it while I'm sleeping.
Yeah, DSL prices are coming down. For me though the price is OK, I didn't hear alarm bells ringing when I compared it to what I'm getting now.
You tell me, then we both know? :P

:edit:

The bb was setup at install (my father oversaw) through a STB, I wasn't happy with this so called sales earlier who actually apologised and have arranged for a free switchover to a cable modem next Tuesday.

Re: [Merged] NTL Increasing BB Speeds
 

Also bear in mind that the limit is on downloads and not uploads, so if your 40Gb/month is 50% uploading then it shouldn't affect you :)

Re: [Merged] NTL Increasing BB Speeds
 

Good call. :tu:


Wait until you can't get at your mail for days on end, & your browsing is pi$$ poor due to pathetic caches. ;)


Because TW are an organised customer focused company (the total opposite of ntl IMHO)

God help the TW customers when the 2 merge-they won't know what's hit them. :erm:

It will be just like when C&W sold out to ntl a few years ago.....:cry:

:welcome: to the site BTW. :)

Re: [Merged] NTL Increasing BB Speeds
 

hasnt this topic now died a death considering no-one has anything on-topic to say anymore?

Re: [Merged] NTL Increasing BB Speeds
 

Who says they sleep at the same time as you ?

Re: [Merged] NTL Increasing BB Speeds
 

Haha, that's a good point actually.

1.5mb free upgrade,
 

my m8 has told me that if u have a set top box u will not get ur free upgrade too 1.5mb from 1mb..cause the box only does 1mb max,,,is this true,..im a bit annoyed if it is,,,as im on a setbox and want the modem,,,but will i have too pay for this too be put in..cheers:)

Re: 1.5mb free upgrade,
 

I would think those on 1mb STB would receive aSACM to allow the upgrade.


IMPO that is what will happen

Re: 1.5mb free upgrade,
 

*Moved to BB Support & Discussion, & merged with the Speed Increase thread*


From what I have read here at CF, NTL's 1Mb to 1.5Mb increase *will* also happen for Broadband via Set Top Box (STB) users, as well as for Standalone Cable Modem (SACM) users (unlike Telewest's 1 to 1.5Mb increase).

But, there are apparently "issues" for some people with the current 1Mb STB BB service, so I assume they would also occur for some (upcoming) 1.5Mb STB BB users too. I can't think of any recent threads offhand, but I have seen posts saying that 1Mb BB via a STB is "flaky" etc.

I think NTL give people SACMs if they have a problem with BB using an STB.

See this:

http://www.cableforum.co.uk/board/sh...5&postcount=84


:)