Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Isn't the 'you have to have 100mb' for V6 condition, an admission that the 10mb connection on TiVo isn't good enough for streaming video? All those excuses VM have been giving us for years. E.g. iPlayer buffering is the BBCs fault... Bit of a cheek to make you pay to upgrade to solve the issue. They never were very good at fixing faults/addressing issues. Just bring out a new box and make the mugs pay for it !

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No, this simply reflects the additional data requirement of 4K (V6) compared to HD (TiVo).

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

4K - what 4K?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Plus that the data comes out of your normal broadband bandwidth, rather than being separate.

Pixels across the screen. (Actually it's 3840, so not quite 4K. Some people prefer the term Ultra HD)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's sorted it - cheers.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think he means content, or the lack of it........:D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I agree, but he needs to be patient.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Still grumping as usual MM l see.;):D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I had a fault yesterday, low volume on tv connected to v6, changed to PCM and messed with tv settings, still no change, any ideas?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ah yes. Note to self: read more carefully.

Was the level OK on the HD channels but not the SD ones? If so, that's a known issue, currently under investigation.

If it's not that, all I can think of is to make sure the TV firmware is up to date?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I was experiencing the 401 error when trying to use MRS from the box I have connected via wifi. After comments on this thread I checked the router and low and behold it was connected to the Superhub 3 at 2.4Ghz. I've now changed the SSID of the 2G network and it's connected at 5Ghz and working fine. Interestingly, despite being connected to the 2G network, it was streaming shows from the hard wired box flawlessly. Anyway all sorted now.

I've also added DHCP reservations for both TIVO boxes as I noticed previously that they would lose connection to each other until rebooting, my hunch being that IP addresses were changing. Not had that issue since adding the reservations a few weeks ago.

Main problem at the moment is the waking from standby bug.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Until the bug is sorted, just leave it on. No point in energy saving when it just causes inconvenience.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I like that what 4K good point

---------- Post added at 23:40 ---------- Previous post was at 23:38 ----------

By patient why they knew the box was coming so it wasn't a surprise, virgin needs to get there finger out

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Does the V6 remote have a mic on it ? The latest Q update I have has introduced voice search via a button on the Bluetooth remote. So far it seems pretty good although it will be of more use when it's expanded further later in the years with tasks etc.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No, it doesn't

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Keep getting on demand is unavailable. Then a code 407 dose anyone know what this means.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes it means the on demand is utter bollox, always has been mate, terrible service!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It means there's a problem with the copy of the programme on your local VOD server. PM me the name of the programme (including whether HD or SD) and the first half of your postcode, and I'll try to get it fixed.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Now I have 12 tuners :D I have been using the on demand service again and I have to say that I've had no problems with it so far.

I know things vary from area to area, but technology does drop out sometimes and needs fixing. If people don't report it, the chances are it won't get picked up, particularly if this is a very localised issue.

I have often wondered if some have made the mistake of reporting it on here rather than formally reporting it, although we are lucky to have people like spiderplant trying to sort our problems out for us!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've still got my sky Q silver so I'm using that when TiVo doesn't work, but I know there's problems in my area with bb high utilization didn't think that affected on demand.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Really MM you must stop making these outrageous claims.:nono:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It might do, but I wouldn't expect it to cause an error 407. Easy way to check is to try it at a time of day when the broadband utilisation is low (e.g. weekday mornings). Does the error still occur?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Den, you are turning into an apologist for VM, have you been studying OB? :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

How dare you MM ;):D as the only person l end up apologising to is the person who wears the trousers in our household much like yourself l suspect.:)

l will criticise and praise Virgin and Sky as and when l see fit like many others on this forum MM.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just tried again on TiVo still getting same message.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

[QUOTE=albertsteptoe;35889994]Just tried again on TiVo still getting same message. Every episode of blindspot that I had in bookmarks has now disappeared, think I'll call virgin later today to find out what's going on.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

This is definitely faulty VOD assets rather than a network utilisation issue.
The faulty ones may have been removed. Trying searching for it and seeing which episodes are still available.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have been a Telewest (VM) customer taking a full range TV services. This was followed by the installation of an early TIVO box. In order to have a second TIVO box upstairs VM ran a second cable directly from their outside junction box to the upstairs room. Both TIVO boxes work well albeit independently.

I decided to upgrade to the new V6 box and ordered 2 V6 boxes together the recommended 100mb router. I await the arrival of the second box. In meantime, the first V6 box and router works well.

The question I have is the whether the upstairs V6 box will plug into the existing cabling – and work seamlessly with the other V6 box – or whether I should prepare for the second box (I do not want to hold up the delayed installation – should have I have additional cabling installed or invest in ‘powerlines’)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The 2nd V6 will connect to the existing cabling. But it also needs a connection to your SuperHub (it needs this even if you don't want to share recordings between V6's). Hopefully this will work fine using Wi-Fi, but that depends on the signal quality, which can't really be predicted. I suggest you do nothing for now, and see how it goes when you try Wi-Fi. If you have trouble getting it to work with Wi-Fi, post back here and we'll try to help.

ps. Welcome to the forum

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have 2 v6 boxes, I cannot watch box b recordings via box a and vice versa ( did work once many weeks ago). Box a is hard wired to hub box b is upstairs so relies on wi-fi.

I get error v401 and choice of try again or cancel.

What is strange is I can delete recordings on box b through box a - so there is obviously a connection.

Any ideas?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I suspect your connection quality isn't good enough. Deleting recordings only requires a small amount of data to be transferred.

The Wi-Fi connection is the most likely to be the issue. For starters, make sure it's using 5GHz. (If you have a SH3, log into the Hub and rename the 5GHz network so you can specifically select it)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Your explanation makes sense.

I have looked at my internet connection on my computer - it is 2.4GHz.

I have no idea how to change it

I cannot see how to change it on the computer.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Even if your PC is using 2.4GHz, that doesn't necessarily mean the V6 is. You need to check on the V6 itself (in the Settings->Network menu).

If you have a SuperHub 2 or 2ac, you should see two network names, one ending "2G" and the other ending "5G". Just pick the 5G one. If it's a SuperHub 3, by default they have the same name so you'll need to rename the 5GHz one first.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks to your help, I am now able to watch box B recordings thru box A.

Box A is connected via Ethernet cable to the hub (no idea what hub it is), box B is connected but at 2.4GHz.

Only did a quick test so not sure how stable it actually is.

I cannot see anyway to change it to 5GHz, but assuming it is ok on 2.4GHz that will do.

other questions, can I watch a box B recording via box A while someone else is watching:-

A) live TVs on box B

B) another recording on box B

C) a recording on boxA via boxB.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

A and B yes. C yes but might have problems.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for the replies.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

With the F1 season right around the corner, I was hoping VM and Sky would have agreed something for the UHD coverage. It's a shame, but I'm happy to wait and stick with the HD coverage.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Its not Virgin's fault as Sky will not agree carriage for it one suspects.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's ok Den, I'm not blaming anyone.

Would have been a good to showcase the V6's UHD abilities. But then again F1 isn't quite Football when it comes to sport in the UK, so VM may have thought Sky's price was too high, if they have had discussions about it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

One can only hope that with Liberty Media taking over F1, things will get sorted for us eventually.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Let's hope so, OB. F1 in UHD would be pretty cool. Im sure a price rise would follow if we did get it :D:angel:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The new TiVo will now be included in the Mix, Fun and Full House bundles for all new customers existing customers will continue to pay up to £114.94 per box depending on your pack

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm currently on

Full house TV
Vivid 100
Talk weekends
Extra Tivo box

If I changed my package to 'The Full House bundle' with Vivid 200 would that then get a new Tivo box free and an extra for £49 ish + installation or would it be 2 at £49ish + installation?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Changed to The Full House bundle with 2 new TiVo boxes installation and activation for 2 V6 boxes is £74.89

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The F1 UHD picture is absolutely superb but my recording for today's race used a whopping 85GB.:shocked:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Good grief.:shocked:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Wow,:shocked: Perhaps cloud recording is going to have to be the way forward.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Almost undoubtedly! And given that the new V6s have only 1TB hard drives, that does rather indiccate that cloud recording is the way Virgin Media are going for UHD programmes.

I suppose the alternative to that is to put all UHD programmes on demand. If they do, hopefully they will leave it all on there for at least a year.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ah man, I'm so jealous. My brother-in-law has been rubbing it in over the weekend about how good the UHD picture was too :D

The HD picture on Sky Sports F1 is good, but having seen what the UHD picture for the football is like on Sky, I can imagine how good the F1 looks.

I hope they can thrash out a deal soon :angel:

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Does the V6 come with self install as i plan to move onto 1 of the new packages when they're available at the end of the month?

Basically i currently have the Tivo in 1 corner of the room and there is a splitter behind it which goes to the Hub3 in another corner of the room.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

When trying to sort out my mum's package, I was told that the V6 does now comes with self-install.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Self-install is now available for V6, but they may insist on you putting the Hub next to the V6 so they can be connected by Ethernet.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

If i have to do that then i will have to buy a really long Ethernet cable to connect the desktop PC which isn't that desirable.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's out of the question for me, and probably many others too, why didn't Virgin think of this before? It's just not practical for many people to have their SHUB next to their main TV, I would also need about a 10 metre cable to connect via Ethernet, so it looks like no V6 for me.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

They have thought of it, which is why the option of Powerline is there.

But the checks are done at order to ensure that people are fully aware of what needs to happen, and avoid situations where people say they can do a self install, but then end up not having the ability to connect the V6 to the home network.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Both of my V6s are connected via Wi-Fi, no problems at all and no need for Ethernet cables.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's a shame, Max, as I believe you would really benefit from having the V6 instead of the old Tivo.

Is self install really the only option for you? My two V6s work very well with my superhub in a different room, although I do understand that every case is different.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sky Q UHD did not record F1 qualifying for many hundreds of users, although the race recording was OK. UHD picture is not that much better on my TV than HD, and remember that only the race was in UHD , build up (grid walk etc) and post race was only available in HD

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Does VM supply those Ben, and if so are they free?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No they don't supply them but you can buy them.

https://www.amazon.co.uk/s/ref=nb_sb...line+for+500Mb

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I must be imaging www.virginmedia.com/powerline then ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Still adds to the cost..

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

l was struggling to find them on there but alas the proper experts will always know more then l.:)

---------- Post added at 18:15 ---------- Previous post was at 18:15 ----------

Does not most extra's cost more?.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

With the amount of money that I've paid into the VM coffers over the past 20 odd years or so, granted some of those years were with Telewest, but still, you'd think they would throw in the odd freebie to help out a long term loyal customer!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

l quite agree so perhaps you should phone up retentions and barter as you certainly will get nothing any other way.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You can get them cheaper elsewhere eg Amazon:

https://www.amazon.co.uk/powerline-a...node=430576031

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks Richard....

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

A network error is preventing some new V6 TiVo boxes from downloading software at the moment I've got one working and the other is still failing

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes we noticed there was a problem early this morning and the service status confirmed it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm the same. If I reboot both V6 boxes the first to reboot will connect to the VM network, the second fails. Not always the same failure code.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Random question for you...

How's your remote control battery levels holding out. I stumbled across this info whilst going through the System Info settings and mine is sitting at 80%, only had the V6 for 7 weeks so it looks like I'll be changing the batteries every 8 months or so!

I only changed the batteries once in 4 years on the old TiVo and even that turned out to be unnecessary as the remote was on its way out not the batteries.

Hardly a bank breaker but interesting fact I thought

Now... Where did I put my anorak?!?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just to add this error is preventing engineers from installing some boxes meaning they are leaving properties with the job incomplete which has happened with me so it's just a case of keep retrying and hope it connects

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well, that's not very good now is it!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Finally got the 2nd box connected

How do I get the new TiVo remote to control the volume?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Instructions are here: Your Virgin TV remote

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

A surround sound system or soundbar is much better than TV speakers :D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Do you use a sound bar instead of the TV speakers or with? Was thinking of getting one is why I ask.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Instead of.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ok great. As I said I'm thinking of getting one in the not too distant future.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My V6 box was last online about 4pm yesterday and since then will not go online and getting the code C233 saying lnvalid network settings but i have not changed them.

so is this the problem that others are having?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hi Sam,

Like Stuart says, you use the soundbar instead of the TV speakers. Even if you have a decent tv with a great picture, the speakers aren't always the best. Using a soundbar or surround sound will definitely improve the audio for the things that you watch. They make everything sound a lot clearer.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

We bought a half price soundbar when we bought our new TV and the sound is magnificent.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for the help. I have started looking at the various makes. Any suggestions?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I did notice yesterday that our On demand went off line in the afternoon. There was quite a bit of lag/spinning circle when trying to access some of the internet based apps/areas of the interface last night as well. I had assumed there was some network issue. Hopefully it's resolved itself by now. I'm not at home to check, unfortunately.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

App's are back but on demand is still off

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I would suggest going with the same make as your TV. If it's Samsung or LG you can then connect the newer models wirelessly through Blue Tooth.

If you have a curved TV, some makes do have curved soundbars too.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Got a Samsung TV,not curved or smart.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Samsung soundbar probably be best then mate. You might be able to hook it up wirelessly, if not, definitely with an optical cable.

My optical cable is from the TV to the surround, so if I'm watching movies on the V6 box or watching Netflix through PS4 or the TV app, the sound is always brilliant.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks I'll look at getting a Samsung one then. Thanks for your advice.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Make sure to choose a soundbar that supports ARC. Your TV should have one HDMI port with ARC and if you connect the soundbar to the TV via the ARC ports then all the sound from all the TV's inputs (V6, PS4, Blu-Ray, whatever) will come from the soundbar. This also lets you use the TV's remote to control the volume from the soundbar, or the V6 remote if you program it to operate your TV. No need for optical cables.

Instructions on how to program the remote are here.


Andy.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks for the info,I will bear that in mind when I buy one.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

5 full day's into having the V6 very impressed with it the speed through the box is the biggest improvement well worth the £70 odd upgrade cost

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Had mine sent to me yesterday along with a new SHUB 3 and installation was fine and quick and the box is flying, didn't use it too much but will give a good run tonight.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

When i get my V6 i'l keep old TiVo and stream recordings via powerline adapter. The V6 will be connected to a 5.1 amp, will the TiVo recordings play back through the V6 with 5.1 sound ?.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Shouldn't be a problem. I do that that with my Tivo although its through a gaming adapter and wifi to the router. I used homeplugs during a VM trial and they worked perfectly but when it came to long continuous streaming they wouldnt do it.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My mother's V6 was working fine after install (Tuesday) but this morning was giving a c133 error and I had to go round and manually go into settings and 'connect to virginmedia services' or something close to that to fix the problem. Rebooting didn't help. Am I likely to have to do that again?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There was a network fault today that may have caused that. It should be fixed now, and is unlikely to happen again.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Has anyone used the V6 on 2.4ghz and 5ghz? Was there any noticeable improvements over 5ghz?

Mine have been working perfect on 2.4ghz since installation back in Feb, but starting to get some V401 video error messages lately. Managed to work last night, but was thinking about trying them over 5ghz instead.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes, 5ghz is definitely recommended. Although both of my boxes worked well individually on 2.4, I could not watch the recordings on the other box with 2.4, although I could see the 'My Shows' lists for both boxes.

Since I've been on 5ghz, both of my boxes have worked perfectly.