| howardmicks |
03-08-2013 17:23 |
Re: Coming Soon to Virgin TV (2013) Vol. 3.
Quote:
Originally Posted by passingbat
(Post 35605161)
I could be wrong (apologies if so) but from your earlier posts regarding your conversation with the CEO's office, it seems as if a deal is going to happen; the information you got was enough to make you stay rather than switch to Sky, which at the time, you were on the verge of doing. But given that other people are moving to Sky, which surely the CEO's office know about and should be concerned about, what is the hold up? Did they give you an explanation or a hint of what it is?
It seems strange that VM CEO's office could persuade you to stay, whilst seeing other customers defecting to Sky. Something doesn't add up.
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Soz for the delay been offline,you are right I was on the verge of moving back to sky.over the years I had all 3 providers and out of the 3 I do prefer vm.it wasnt the fact we lost espn it was the fact we lost 4 big channels that have devalued the xl pack and quite frankly the VIP as well and still waiting for sky Atlantic and universal hd just to name a couple.A certain person no here as twisted what some of us as said regarding alternatives,NOTHING CAN REPLACE ESPN BAT BT SPORTS but I was disappointed that vm didn't sign up a couple of the big missing channels especially sky Atlantic whilst they are still in talks.Again these were by no means ADEQUATE REPLACEMENTS but it certainly would have proven talks eventually get somewhere.
My change of heart is down to a number of things loyalty,customer service,tivo and the all round package,I always believe loyalty is rewarded and regarding customer service there are not many companies out there that when you send a email to the ceo's office and you get a response let alone a phone call,sky don't do it and bt certainly don't.
When I received my call I was hopenly honest was listened to and whilst nothing was guaranteed she was at least honest made notes and actually very complementary towards a couple of my suggestions in particular to the lack of communication between customers and vm,I explained that a lot of the anger was down to the fact some customers still didn't know till they turned over to watch espn that it had gone.BT SPORTS IS THERE TOP PRIOTY and I do believe a deal will be in place very soon.what we do have to understand that even when a deal is sign they do not flick a switch and there on even than as a time frame.ITV HD channels is proof of that.
Yes I did get very generous discount but no disrespect to anyone on here I would like to keep to myself but I will say my loyalty as very much been rewarded ;)
The fact the vm are letting customers out of there contracts doesn't mean they have Given up if anything it's just proves my point regarding customer service,as she said to me we want happy customers and whilst we don't want customers to leave we fully understand there frustration.
I hope this clarifies a few things for people and whatever you all choose I hope it's the right one for you,but remember don't always go with your first instinct think about it and weigh up the big picture.
Jesus my arm is starting to ache here :) |
