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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Superhub : Superhub 2 (https://www.cableforum.uk/board/showthread.php?t=33693243)

Stephen 03-06-2013 10:06
Re: superhub 2
 
The Superhub 2 will be a manned install I am sure.

StevenNT 03-06-2013 10:32
Re: superhub 2
 
Quote:
Originally Posted by General Maximus (Post 35578750)
Everyone is keeping quiet about this so I don't know if it has already been covered earlier in the thread (haven't read) but why is there an installation charge anyway. Things like this are an absolute joke and analagous to me charging you a breathing fee. There is no installation, you post the shub2's to customers and they hook them up just like they have been doing with the shub1's for the last couple of years. It pee'd me off when I upgraded to 50mbit and I had to pay a £50 installation charge and a £30 activation fee when all the tech did is bring the vmng300 to my house, I hooked it up and he made a phone call to register the mac address. It was an absolute joke. Luckily I got away with it for 100mbit because they had an offer on at the time (and I didn't want the shub anyways).
Well said, that's what I was saying as well. It's a silly amount of money for a modem swap out and a phone call. Nearly £50 for frankly 10mins work at worst case is a joke.

If there has to be an install fee, surely it could be priced at a more sensible level?

Sephiroth 03-06-2013 10:45
Re: superhub 2
 
Quote:
Originally Posted by fuzhoudragon (Post 35578749)
Surely if you are on Premiere collection or higher you should be entitled to the new Superhub. Logic says that if you are paying for a service and equipment
then you should be provided with the equipment as advertised for that service,
or a reduction in your bill until you are.
The only logic I think you're applying is that a "premiere" customer is entitled to something that others aren't.

VM need only provide the SH2 to customers whose service is failing due to equipment supplied (SH1) and which is rectified by SH2.

---------- Post added at 09:45 ---------- Previous post was at 09:43 ----------

Quote:
Originally Posted by Stephen (Post 35578759)
The Superhub 2 will be a manned install I am sure.
I can't think why. It's a phone call to activate and no adjustables are applicable.

fuzhoudragon 03-06-2013 10:51
Re: superhub 2
 
Quote:
The only logic I think you're applying is that a "premiere" customer is entitled to something that others aren't.
No the logic i am applying is that Premiere collection and V.I.P collections are now advertised with The new superhub as standard.Surely if you are paying the same money you are entitled to the same equipment and service.

Kushan 03-06-2013 11:08
Re: superhub 2
 
Quote:
Originally Posted by Sephiroth (Post 35578774)
I can't think why. It's a phone call to activate and no adjustables are applicable.
Could be because it's a new piece of equipment? Virgin always does this with new equipment, they did it with the SuperHub and even the Ambit 300 (although admittedly the latter was the first DOCSIS3 device so that makes sense).

---------- Post added at 10:08 ---------- Previous post was at 10:07 ----------

Quote:
Originally Posted by fuzhoudragon (Post 35578784)
No the logic i am applying is that Premiere collection and V.I.P collections are now advertised with The new superhub as standard.Surely if you are paying the same money you are entitled to the same equipment and service.
They're also advertised as 6 months half price. Do you think you should get a discount on your bill as well?

fuzhoudragon 03-06-2013 11:24
Re: superhub 2
 
Quote:
They're also advertised as 6 months half price. Do you think you should get a discount on your bill as well?]
No, because I can understand the reasons to provide sweeteners to new customers via cash incentives.

BenMcr 03-06-2013 11:31
Re: superhub 2
 
Quote:
Originally Posted by fuzhoudragon (Post 35578801)
No, because I can understand the reasons to provide sweeteners to new customers via cash incentives.
So are free install offers

Kushan 03-06-2013 11:51
Re: superhub 2
 
Yeah, I don't really see the distinction between offering money off your service charge and offering money off an installation charge.

fuzhoudragon 03-06-2013 11:52
Re: superhub 2
 
Quote:
So are free install offers
Yes, but existing customers have already paid install charges.
And if it was ok to send trialists the new superhub on self install whats wrong with the rest of us doing the same.

Sephiroth 03-06-2013 11:53
Re: superhub 2
 
Quote:
Originally Posted by fuzhoudragon (Post 35578784)
No the logic i am applying is that Premiere collection and V.I.P collections are now advertised with The new superhub as standard.Surely if you are paying the same money you are entitled to the same equipment and service.
In that case, I imagine that if you are out of contract and renew, then you could ask for the same kit as is supplied to a new customer.

RobboEdin 03-06-2013 11:59
Re: superhub 2
 
Quote:
Originally Posted by fuzhoudragon (Post 35578820)
Yes, but existing customers have already paid install charges.
And if it was ok to send trialists the new superhub on self install whats wrong with the rest of us doing the same.
Perhaps two reasons why trialists were trusted to self-install:

1. There was a dedicated Virgin Media team supporting the trialists for all problems arising;

2. The trialists are more knowledgeable than the normal Virgin Media customer.

Sephiroth 03-06-2013 12:01
Re: superhub 2
 
Quote:
Originally Posted by RobboEdin (Post 35578824)
Perhaps two reasons why trialists were trusted to self-install:

1. There was a dedicated Virgin Media team supporting the trialists for all problems arising;

2. The trialists are more knowledgeable than the normal Virgin Media customer.
I can think of one or two who know absolutely Jack!

Mr Banana 03-06-2013 12:03
Re: superhub 2
 
Quote:
Originally Posted by fuzhoudragon (Post 35578784)
No the logic i am applying is that Premiere collection and V.I.P collections are now advertised with The new superhub as standard.Surely if you are paying the same money you are entitled to the same equipment and service.
If I lease a car for say 3 years and a new model comes out with a higher spec after 2 years - they don't give me the new model. I can, however, either wait until the end of the current contract and get the new model or pay to end the deal mid contract and get the new model.

There is no differention between wether I lease a base model car or a high spec car

Isn't this the same scenario?

RobboEdin 03-06-2013 12:03
Re: superhub 2
 
Quote:
Originally Posted by Sephiroth (Post 35578825)
I can think of one or two who know absolutely Jack!
As with any distribution curve, there will always be a few at either end of the scale.

Reason 1 was, of course, the primary reason.

BenMcr 03-06-2013 12:08
Re: superhub 2
 
Quote:
Originally Posted by RobboEdin (Post 35578824)
Perhaps two reasons why trialists were trusted to self-install:

1. There was a dedicated Virgin Media team supporting the trialists for all problems arising;

2. The trialists are more knowledgeable than the normal Virgin Media customer.
Also I'd guess

3. The trial SH2 came straight from the manufacturer so weren't in the installer supply chain

4. It would have delayed the trial to wait for engineers to attended every trial address compared with doing it via the post


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