Re: speed upgrade not working?
 

:welcome:

You could try visiting http://homepage.ntlworld.com/robin.d.h.walker/ and selecting the speed test link.

This should confirm whether you really have a 2Mb link or 750K. My 2Mb upgrade now reads "
approx 2054 kbits/sec"

Re: speed upgrade not working?
 

sorry. forgot to mention that i had already tried several speed tests, and that im definitely still on the 750k service.

didnt realise BB support were still open. i assumed they closed at 8pm or whenever it is the rest of ntls customer lines close. will call now. thanks :)

Re: New Speed Upgrades 8th March. (Part 4)
 

It's nothing at all to do with the contract etc, it's just because the stb has received a new signal that you have to re-register the pc onto the network.

Re: speed upgrade not working?
 

Customer Services closes at 8pm, but Tech Support is open until midnight

Re: New Speed Upgrades 8th March. (Part 4)
 

if you havent had to do it, its likely you arent on the new service yet. You'll probably need to reboot the PC and STB before you can get the reg page up.

The new speeds also herald the change of the names of the tiers, which as a result has required new billing codes to be added rather than the speed for each connection attributed to the original billing codes being increased.

As a result it means you will have had to have had the billing codes changed and as a result will need to reregister.

Re: speed upgrade not working?
 

ok. after phoning them, spending 18 minutes on a call from my mobile, 95% of which was on hold music, i get told there seems to be a problem with my line/modem/whatever, and they will look into it/sorry/try again in the morning.


5 minutes later, i reboot the modem just one last time for good measure before i give up and go watch shameless, i am now the proud owner of TFTP Config cmreg-mota4100-mid.cm.

success!

i'm currently averaging ~216k/sec from my works ftp server.

nice :)

Re: speed upgrade not working?
 

sorry i just read about this speed upgrade
and to lazy to read a 29 page thread
can some1 tell me if the speed upgrade should all be done by now???

im on the 1.5mb line and using the SACM via ethernet
and still on 1.5mb
i read the upgrade is automatic now
as i remember the rumors was (before official annoucement)
there was gonna be a administration charge
this is gone now right??

should every1 be upgraded now???
im in the BH9 area if any1 can check and see if this area should have been upgraded

should i call CS or TS and check???

Re: New Speed Upgrades 8th March. (Part 4)
 

I upgraded to 3Mb yesterday on a Samsung STB and although the very helpful CS man said I'd have to re-register, I didn't. I've checked the speed and it's definitely been upgraded.

Re: New Speed Upgrades 8th March. (Part 4)
 

I didn't have to re-register either. I'm definitely on the new tier (stb-high).

Mind you, I didn't reboot my router or anything. Just the STB.

Phil.

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi Mags ,
yes as soon as i came off the phone,i started firefox and it opened straight at the NTL start/reg page so i re-entered my details and then shut off the pc and reset the STB ,and i see Carter and many others have already answered you far better than i could ..:tu: thanks ..

Many thanks for the reply Debsy42 ,makes sense now..:)

thankyou for the replies all..

Dazrimm

Re: speed upgrade not working?
 

i think im too lazy to hep you ;)


you need to upgrade it yourself if yoyu want it quicker

and no there isnt a charge

go here to upgrade

http://www.ntlworld.com/data-feeds/e...tierMigration/

Re: speed upgrade not working?
 

oh ic thx
done it
waiting for SACM to reset hehe

Re: New Speed Upgrades 8th March. (Part 4)
 

I'm slightly confused about a number of things about this upgrade. I currently have two STB's (both of which are Pace's, albiet different models). Does anyone know when it will be upgraded automatically (will they know to only upgrade to 1mb as I have a pace?).

If I do ask them to upgrade my STB, will they do both of them? as I've heard the new (Samsung?) ones are better. My current ones are v slow at changing channels which I'd quite like fixed if I have the opportunity.

Does anyone know what is involved with the swap out? Can you just give the engineer the old ones at the door, or does he need to come in and do a full proper setup (i.e. how long are we talking about).

Also I was originally told that I could not have a CM as I was in a STB area and using a CM and a STB (to watch TV) wasn't possible because they would conflict with eachother, however in error NTL sent me one. However some posts in this thread seem to go against this. Is it now possible to use a CM if you have STB's?

If so how easy do you think it's going to be to get NTL swap my internet access from comming from my STB to my CM?

Re: speed upgrade not working?
 

on the whole topic of this... do ya have to use the link or ring em up for the upgrades, at the moment i am on the pace box, not had the upgrade and cant do online says not set up yet when clicking the stb piccy... the problem i have is.. i couldnt do it online, as well.. i first set up broadband that long ago i have no idea of the ntl addy i was set up, and the password even less idea.. lol

the problem with phoning is, that the whole ntl setup is not in my name, and i have no official access to any of the account, but do know the password and all the details that are to do with the account... messed up i know.. but the account holder, only stays here once a month, and well.. knows less about computers than dancing zebras do

i know ima have to ring em to get them to replace the stb, but i would be quite happy with just the extra 250kbs til i can write a script out for the account holder to read from.. as he would end up getting annoyed as most people find it hard to understand him, very thick glaswegian accent.. and a short temper :rolleyes:

any suggestions? or info on when the stb would get the new cm file automatically?

Checky

Re: New Speed Upgrades 8th March. (Part 4)
 

:welcome: all new people



@ Woods -


They'll only replace the Pace STB you use for broadband with a Samsung. I think they'd only replace the other non-BB Pace with a Samsung if you have a lot of problems. As for the auto-upgrade to 1mb, prior to a box-swap...dunno. Some people seem to have had to phone up, others have had it automatically.

It is possible to use a standalone cable modem (SACM) in STB broadband areas.


Phone up ntl & ask :)


@ Checky -


You'll have to phone them. I don't think STB broadband users can use the online upgrade for this. And you need to phone them anyway to get a Samsung to replace the Pace.