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Re: ESPN, BT, Euro, Premier and Sky Sports news
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I got a an A4 letter this morning from Virgin offering me everything from a mobile to their VIP package but as I am on the highest TV package at the minute do not want this but am wondering what VM are going to offer us because of the loss of ESPN..now the only decent sports channel is Sky although on screen VM state that eurosport is an alternative but to me the sport they show is rubbish so I will be waiting to see want comes of it and if nothing then I will be downgrading my TV package with them or might move to Sky just for their TV :-( very unhappy with VM at the minute
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Sky Sports not available on BT YouView for football season start
Sky Sports 1 and Sky Sports 2 will not be available on BT's YouView platform for the start of the 2013/14 football season. Ofcom is currently investigating the wholesaling pricing of the channels in the dispute between Sky and BT, but refused to put into place interim measures to give BT access to the channels. BT had appealed to the regulator in May, arguing that the price being charged by Sky was an abuse of its market dominance. Ofcom will make a decision on the matter later this year. "We expect this initial analysis to inform consideration of whether and how to proceed further with the investigation, during autumn/winter 2013," it said in a note. Sky Sports 1 and 2 will continue to be available via TalkTalk's YouView boxes, and also for BT Vision customers. Sky won a previous Ofcom ruling last month when the regulator decided that Sky Sports did not have to carry adverts for BT Sport. http://www.digitalspy.co.uk/tv/news/...#ixzz2apv80ZJb |
Re: ESPN, BT, Euro, Premier and Sky Sports news
Let me tell you a story (true, happened to someone close to me..me :D)
i woke up this morning, giidy with delight that i had ESPN and BT sport I turned on tv...no BT sport, no ESPN. Unhappy bunny. I went online, checked, and ticked boxes for free BT sports. Unfortunately, as it was after 1 Aug, they were going to charge me for HD (£3). I (after palpitations, fear of humility on this forum) sent email at 5:30 am saying that not only was this bunny unhappy, I wanted it sorted by Monday regarding the charge, or i would cancel (i tend to use nuclear missiles strategy, then worry about fallout, like, having to pay for BT elsewhere) I got an automated reply, and when i came home from work, a reply saying yada yada, if standard Q&A does not answer your questions, reply to this email. I did. I got a phone call on my mobile (though can't remember giving it out) from a pleasant woman, who apologised for the hassle, and of course told me to not worry, it will be sorted. She will check on Monday, and make sure it is sorted. Now, as much as you might criticize BT of old, that was good service. I am now at defcon 5 (I am also hoping that is the lowest setting, or i might accidentally start a war) :D |
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Best will in the world, things will happen. It might even be that it was partly my fault (though I will argue, and this is not an admission of any blame, :)), as perhaps I should have done something (not obvious). But i judge customer service at point of when i have an issue, and how quickly it gets resolved to my satisfaction. There is no company that gets it right 100%. And i mean no company. Believing that is like believing in santa, or that "coming soon" means soon :D |
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I completely agree - mistakes occur. And if you think that getting something wrong, replying to the first complaint with an automated email, only showing any understanding of the issue once they respond to the second complaint, albeit this time by telephone, and being prepared for you to wait until Monday before they even check to make sure they've resolved your problem constitutes good customer service then I'm genuinely pleased for you that your expectations have been met.
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I have seen response times of other companies take a lot longer. And that includes Virgin. So, if you think getting it resolved within 1 day is bad service, that speaks more about your standards than mine |
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Like you say, our standards are different, but hey, that's no bad thing, just means you're not tying up call centre staff when I want to complain! |
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Fwiw I emailed Virgin this morning, and have already received a personal, not standard, reply, with a named point of contact and a promise of a follow up - but yes, I accept they don't always get it right either.
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I might have got more annoyed if i was stuck in some queue on the phone, and it was 5:30am when i contacted them by email, and repeated an email response when I got home (say 4pm), and got phonecall at 6pm (i think). And i had BT sport when i got home, my issue was future bill, which meant it was a limited issue, and ensuring I prevented a future one (my money is sacred to me, I may waste it upon occasion, but i won't let someone else waste it) :) |
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I wonder if Den will be watching the Liverpool game today. KO is in less than one out. Only place to see the game is on BT Sport 1 HD :D:D
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Does the NFL have a confirmed home on TV for 2013 / 2014?
I'm currently listening to Off The Ball on Radio BBC Scotland. One of the guests was talking about watching NFL on terrestrial TV in the early 90's when one of the hosts of the show said something along the lines of "Here's a little hint, it'll be back on terrestrial TV soon." Don't however assume that means it will be on the BBC. One of the hosts of the show also works for Channel 4. |
Re: ESPN, BT, Euro, Premier and Sky Sports news
BT Sport launches to customer complaints, UFC loses 3.8 million Virgin TV customer base.
http://www.bloodyelbow.com/2013/8/3/...-customer-base |
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For me I am worried what BT are eyeing up next. (We lost the first battle but the war ain't over ) I think the next 2 in BT short list they could realistically pursue (and I am worried even just mentioning in case they would do) 1) boxing (which could mean blackout of boxnation to virgin if they bought it) 2) NFL - good strong following in UK and talks of UK franchise meaning bigger interest in the future |
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Please please please don't be BT:( |
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I seem to remember it was going to be the death of football..when Sky first got the rights
Lets wait and see. i suspect BT would be happy for virgin to get their channels, but like sky, not willing to let Virgin undercut the price their own customers get |
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I have come to a conclusion with VM, the whole scenario is that VM are making their normal 'we won't pay that' similar to Skys Atlantic.
At the end of the day, in the end we pay for what we want to watch, trouble is with VM is that they want it on 'the cheap' nothing unusual. I have already made a formal complaint to VM over this - l a, without THREE channels which l; am paying for and it has been several days now. There comments to me is not enough. As of yet l have had not phone call from them - very poor service, l have a strong feeling that there will be lots of customers leaving to go to Sky. |
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So I just called up to cancel and was told quite authoritatively by the customer services agent that we should hear something early next week. In fact she said there is an agreement but VM are just trying to get it in to XL. Now I must admit that I don't think I believe her, but she was very sure sounding. So they've got till Weds (when my GroupOn voucher expires) and then I'll call and this time will cancel.
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VM's main aim to get BT Sport by will be August the 17th IMO |
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What is the cots of BT Sport on BT if you don't have broadband with them? Do BT charge £12.00 plus £3.00 for HD to their own customers?
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I thought you could watch without broadband...on BT tv or online |
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Looking at quite alot of quotes on VM Twitter. So many people saying "just heard ESPN has gone, what channel is BT Sports on?" etc. how stupid are people? i often wonder how do people live and function everyday with such lack of awareness about anything that's going on around them.
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But who knows, wait and see seems to be the tactic..if not in a rush |
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*reads cable forum, leans over, and presses play on The Twilight Zone original theme* |
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BT Sport needs customers - no matter where it comes from, l know l keep knocking on about VM etc etc, But this deal should have been months ago, not last week or this week, months ago when it was announced.
WE the customers will end up paying for it, but l certainly won't pay £12.00 per month for it, thats a certainty, times are hard financially for everyone, and we the customer are not an easy ride regarding - ' oh if the customer wants it, they will pay for it'. But sadly this is all VM all over, they want channels on the cheap so they can make money. When l spoke to them last week, they said 'we are still in talks' well do they work weekends, and do they know the football season HAS started. And where are we still waiting. |
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A source of questionable comments. education mode off :D |
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And there is still nothing on the Customer News section either - to keep us informed of what is happening - same old crap.
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It might be that it is delayed because of what each party has decided is their "this and no more" line in the sand. Perhaps Virgin hoped BT would blink first. that would explain the comment i heard.."Blinking BT", :D |
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den offer stokes 50 shades of grey :D |
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Oh l am a very nice man my dear chap but one does have to deal with these nasty minions all the time and it does wear on my poor body and mind at times.;):D
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Let me explain something.
I have had Sky for years, VM contacted us and gave a better deal, we went over to VM and kept Sky for Freesat. As we had trouble with VM we went back to Sky, but they gave us HD and wanted more money then qouted. Went back to VM - BUT, they then gave us a load of flannel over BT Sport. Over a period of the few weeks since BT Sport came out and the farce with VM and there way of treating customers. NO communciations, NO customer news on there website. The shambolic customer service communications, you asked them a queestion, and they go round the houses and in the end don't tell you anything. Thats why l told them yesterday IF, l do not see the FIRST Spurs game on BT Sport on VM by the time they KO, then it waill be back to Sky - all l need to do is call Sky and switch back on the day. They have not even offered discounts for customers with the loss of THREE channels although its still shown on the EPG - I am furious. |
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Arthur if you already have Freesat from Sky then why not just add BT Sports to that if VM don't get it? Then there's no messing about having to switch providers and you still get the sport you want
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And would switch because he feels the virgin offer is devalued. But only guessing :) |
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Ben B, Sky have already told us, we can't do that. We have to subscribe to the whole Sports package.
This is a copy of an email that l recvieved back from VM. Hi there, Thanks for the email you sent to us on 1 August 2013. We will get back to you as quickly as possible. Kind regards, The team at Virgin Media |
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Aurthur you do not need a Sky sub to get BT Sport, just an active Sky Box a active FSFS card so you can give them the viewing card number
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But I wouldn't pay it, and see if they offer it again (or negotiate joining if you get HD for free). Always worth asking |
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Just want to throw in my thoughts in here guys,I don`t think BT sports will be much of a challenge in the long term to sky sports. Sky have seen off ITV sport,Setanta and ESPN in the past and no way BT will do any better against Sky. For me ESPN could of offered a real strong challenge to sky sports if they had wanted to because my understanding is the Disney corporation who owned ESPN are far wealthier than sky but rather strangely decided to walk away instead.
Now regarding whether virgin get BT sports I think virgin are not wholely to blame here guys. I believe BT are deliberately making things difficult for virgin because they are after Virgin`s broadband customers(see their latest advert as proof of this). As I say just my opinions,hope virgin customers get a good deal |
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Firstly let me say that, l have always said that IF BT Sport arrived on VM, l would have no objections in paying extra for it, BUT not £12.00 per month - that is too expensive for three channels.
Secondly, we had a similar problem with Sky over the Basics (look how long we waited for that to appear) and now atlantic, Sky have said countless times that, the channel Atlantic has been offered to VM at a reasonable price, but won't give it away. Sky is a business on how to make money - l will say again - VM want channels on the cheap, at the end of the day ITS US THAT END UP PAYING FOR IT. So doesn't VM sit down with Sky and BT Sport and sort out this mess, or are the directors of VM playing golf all day. I think Monday morning there will be a lot of angry VM customers calling the customer services asking to be released from the contracts. Due to the present BT Sport problem. On this forum there must be quite a customers that are mad football fans - like me - and will go to another supplier for its football. |
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Hi Dave 42, I have never said l wanted HD channels, my wife won't pay for that. IF, VM won't have it on the system, then l have no choice but to pay the 'rip off' price.
It will be cheaper than going from my house to WHL, it would cost me a lot more than £12 l can assure you. What l think could happen and this is why there is a problem - is, VM want it on the XL package and want it included in the Sports package and we don't pay any extra for it. But l could be totally wrong, as BT Sports wants a direct price for it. |
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So you'll pay for it, but not what BT want to charge for it, and somehow this is VM's fault? If you go to Sky, you will have to pay £12 per month, but you have said you won't pay this - how do you square that circle, Arthur? |
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Hugh my boy, l like it when we have a banter with each other.
Didn't VM have a row with Sky over the Basic package, now we have the Atlantic scenario, and again BT Sport. VM have been offered all these channels, but wont budge on the price. VM have always been tight fisted and want channels on the cheap and always wil. It would not surprise me that VM will have BT Sport but will charge the same price, so why all the fuss coming from VM. and quietness. |
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Did some rough back of a napkin calculations on how this adds up for BT:
The premiership TV deal was ~£730m over 3 years, so adding in the other rights (which are much lower in value), plus running costs, I think for BT to break even purely on the TV they need to be clearing ~£1bn (?) in revenue from BT Sports over the 3 year period, which is ~£28m a month. Current subscriber numbers are ~500,000, although I would expect that to double by the end of the year once things get rolling. Pricing this is harder, as the BT broadband customers get this for free, but this is offset partially by extra profit they get from increased broadband customers. There is also a dual pricing model (£12 or £15), so to balance out both sides lets just naively class everyone as on the £12 tier. So, at expected end of year rates, they will have less than half of the required customers to hit even - rough estimate, they would need 2.5m users for a like for like offset, knock off 500k+ for the extra profit they would gain from pulling people over to BT Vision, BT Talk and BT Broadband and triple play bundles. So, to sum up a very simplistic model, BT need to double the year end 2013 customer numbers over three years for it to be a worthwhile venture. BT: Need 2m ESPN: Had ~1.2m (estimate) Sky Sports: Have ~5m (estimate) So, given the quality of BTs current rights (based on general subscriber popularity), which puts them somewhere above ESPN but well below Sky Sports, if they have hit ~1m by the end of the year I think they will actually be fine without needing to wholesale to BT to anyone. ---------- Post added at 23:03 ---------- Previous post was at 22:48 ---------- (Basically its almost impossible to tell, but they should manage a break even long term, with significant gains in the other core products as a knock on effect - so it probably does make business sense. Really needs 2+ years data to make any real conclusions) |
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Still bemused how many still seem to think that:-
a) Sky has a deal with BT Sport. There is no deal with Sky, far from it, BT Sport just has an entry on the SKY EPG. b) VM can just take BT Sport 'at any price'. Business just doesn't work like that. BT call all the shots on this one so VM are at BTs behest and have to 'sit and suffer' whilst negotiating what they consider a feasible price. c) VM can can say anything more than 'we are in talks with...' They cannot. These will be commercially sensitive negotiations and because of this, their hands will be tied along with those at BT, who would have to abide to Stockmarket regulations and NOT be allowed to say anything that would be considered share price sensitive. I've said here previously, I am 100% certain that BT Sport will be made available to VM. I truly think it would be commercially stupid for VM/BT not to come to an agreement. At what cost to VM customers... who knows? Perhaps £10 to £15. I fully intend to take it WHEN it arrives on VM...and am prepared to pay for it and hope that HD variant is available in any package offering. |
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Some of us are off to watch a proper mans game in Castleford ;) |
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I think that VM customer services will be red hot today and tomorrow with cancelling there contracts, over this.
VM are still showing on there epg that they have ESPN, so surely, legally they are showing deception in one form or another as on ESPN they show a programme, and then they have a notice saying the channel is no longer available. This is what annoys me, IF the channel is no longer available, how long does it take to remove the ESPN sign - or dont the engineers who run it have the time to remove it. |
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If it helps people BT Sport and ESPN dont broadcast in DD 5.1 unlike Sky Sports HD. Its a shame :(
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Interesting that BT Sport have decided to put the match score and station logo at the botom of the screen rather than the top. Not sure yet whether I like it or not. What do others think? Also,didn't sky sports try it that way a couple of years ago but reverted to the normal way after a week or two?
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I saw the logo on the BT Sport game, l think there is a good reason for that. To see how many people call and complain about it.
If l was watching the channel, l would certainly complain about it. |
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I don't see how it makes even the slightest bit of difference where the logo is.
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There are two things that make a difference. One is that where the logo is at the bottom right hand corner, interfere with you watching the show, where as if it is at the top right, there is no interference.
The other one is that, similar to the 'numbers that appear on Sky, it could be a trick from BT Sports to see how many people are watching and will complain about it. |
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