Re: My Terrible Ebuyer experience...
 

Erm, true for many things, but not proof of posting, now most companies will accept a web proof, those that don't are being difficult or have crap goods in staff that cannot match the return to the warehouse content.

The RMA is part of this process, it advises goods in that you are sending a WRT54G, so if one turns up and you are the only one on the system sending one back then they can reconcile it...

Back to my point, Royal Mail (or any other delivery company) have the contract with you the sender, not the recipient, so any query on that delivery must be made by the person who entered into the contract. On the flip side something like Dells collect and return, where they send DHL to collect your PC, Dell contracted the collection and are the contrator of the service and the recipient, so you have no involvement in that process from a legal standpoint.

They will only really intervene if it costs over £100.

Re: My Terrible Ebuyer experience...
 

:rofl:

The ones that does the DIY programmes is Nick Knowles ;)

Re: My Terrible Ebuyer experience...
 

I Knowles that :D . It's the strange way my brain works at times that makes me post these things.

Re: My Terrible Ebuyer experience...
 

I have heard lots of problems with ebuyer and never used them. Its just not worth the (potential) hassle.

On the other hand, i have had problems with products from dabs and they have resolved them without much greif if any.

Maybe someone should create a Feedback chart for e-commerce companies like the Ebay feedback system...

Re: My Terrible Ebuyer experience...
 

ebuyer sounds like they could replace microsoft for worst customer service possible :D

Re: My Terrible Ebuyer experience...
 

Overclockers UK did that to me a few months back when I returned something. They refused to accept the Royal Mail online tracking as proof of delivery, so I had to ask Royal Mail for written confirmation & a copy of the recipient's signature. And even after that I had hassle...


But that's another thread ;)

Re: My Terrible Ebuyer experience...
 

I dont know, maybe their different warehouses are worse than each other :shrug:

Actually, ive found microsoft to have superb service..maybe not on existing products..but things like activating software (ive installed office on numerous machines and they just keep on giving me activation keys...) plus when a friend returned a mouse which he blantantly broke, the replaced it, no questions asked!

Re: My Terrible Ebuyer experience...
 

Have you ever had cause to call someone at Microsoft? Their customer service is superb.

Re: My Terrible Ebuyer experience...
 

Have to agree with you there, I rang MS customer services after rebuilding my PC at which point XP locked me out due to hardware changes. 2 mins on the phone and the young lady was reading out my new key number and double checking each segment of it to make sure I had it right. Excellent service without any arguments :)

Re: My Terrible Ebuyer experience...
 

I ordered a camera from them for 270, then noticed it was 240 at Amazon, I told them, they told me to refuse delivery, and my credit card was credited :)

Re: My Terrible Ebuyer experience...
 

I've ordered quite a bit of kit from Amazon recently and as with their book they are quick at replacing it.

Re: My Terrible Ebuyer experience...
 

Is anyone else having trouble with ebuyer today? I've been trying to search for labels and keep getting the message "session halted". :confused:

Re: My Terrible Ebuyer experience...
 

Looks like the site search engine is fubar'ed, just tried a couple of searches and got the same message.

Re: My Terrible Ebuyer experience...
 

Got to reccomend SPD Limited, Overclockers, and MicroDirect.
Had absolutely great service and no hastle whatsoever.

Re: My Terrible Ebuyer experience...
 

I've got a free delivery to use up so I'm trying to sort out an order. :erm:

Even going through the menu system I get the error message :(

Bugger