Re: browsing in Manchester
 

kitty, try tracing www.nthellworld.co.uk or www.hhonline.co.uk ?

Re: browsing in Manchester
 

Everything looks fine on the bluetools reports on the MAC addresses I have recieved

And as said above, its a known issue, but shouldnt affect you directly (apparently)

Re: browsing in Manchester
 

ok heres nthw.co.uk


Tracing route to nthellworld.co.uk [216.40.241.59]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 10.11.32.1
2 10 ms 10 ms 10 ms oldh-t2cam1-a-ge-wan51-120.inet.ntl.com [80.5.16
4.81]
3 10 ms 10 ms 10 ms mant-t2core-a-ge-wan64.inet.ntl.com [213.104.242
.53]
4 10 ms 20 ms 10 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
5 10 ms 10 ms 20 ms lee-bb-b-so-700-0.inet.ntl.com [62.253.185.194]

6 20 ms 10 ms 20 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
7 10 ms 20 ms 20 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]

8 51 ms 110 ms 70 ms tele-ic-1-so-000-0.inet.ntl.com [62.253.185.82]

9 10 ms 40 ms 20 ms lndnuk1icx1.wcg.net [195.66.224.105]
10 120 ms 130 ms 120 ms nycmny2wcx2-pos15-3.wcg.net [64.200.87.61]
11 120 ms 130 ms 130 ms hrndva1wcx2-oc48.wcg.net [64.200.240.46]
12 141 ms 130 ms 130 ms hrndva1wcx3-oc48.wcg.net [64.200.95.74]
13 130 ms 131 ms 130 ms drvlga1wcx2-pos4-0.wcg.net [64.200.232.125]
14 130 ms 130 ms 131 ms drvlga1wcx1-oc48.wcg.net [64.200.127.49]
15 130 ms 130 ms 140 ms dllstx1wcx3-oc48.wcg.net [64.200.240.21]
16 130 ms 130 ms 140 ms dllstx1wcx2-oc48.wcg.net [64.200.110.77]
17 141 ms 120 ms 130 ms hstntx1wce2-pos4-0.wcg.net [64.200.240.74]
18 130 ms * 130 ms hstntx1wce2-everyonesinternet-gige.wcg.net [65.7
7.93.54]
19 130 ms 141 ms * ivhou-207-218-223-34.ev1.net [207.218.223.34]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.

this timed out to hoop 30.


This also timed out.

Tracing route to www.hhonline.co.uk [66.98.186.244]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 10.11.32.1
2 10 ms 21 ms 10 ms oldh-t2cam1-a-ge-wan51-120.inet.ntl.com [80.5.16
4.81]
3 230 ms 241 ms 210 ms mant-t2core-a-ge-wan62.inet.ntl.com [213.104.242
.41]
4 10 ms 10 ms 10 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
5 40 ms 10 ms 10 ms lee-bb-b-so-700-0.inet.ntl.com [62.253.185.194]

6 40 ms 10 ms 10 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
7 30 ms 10 ms 20 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]

8 50 ms * 60 ms tele-ic-1-so-000-0.inet.ntl.com [62.253.185.82]

9 20 ms 20 ms 20 ms lndnuk1icx1.wcg.net [195.66.224.105]
10 130 ms 130 ms * nycmny2wcx2-oc12.wcg.net [64.200.87.153]
11 * 130 ms 130 ms hrndva1wcx2-oc48.wcg.net [64.200.240.46]
12 130 ms 130 ms 130 ms hrndva1wcx3-oc48.wcg.net [64.200.95.74]
13 130 ms 120 ms 130 ms drvlga1wcx2-pos4-0.wcg.net [64.200.232.125]
14 131 ms * 130 ms drvlga1wcx1-oc48.wcg.net [64.200.127.29]
15 * 130 ms 130 ms dllstx1wcx3-oc48.wcg.net [64.200.240.21]
16 130 ms 131 ms 130 ms dllstx1wcx2-oc48.wcg.net [64.200.110.73]
17 131 ms 130 ms 130 ms hstntx1wce2-pos4-0.wcg.net [64.200.240.74]
18 130 ms 141 ms * hstntx1wce2-everyonesinternet-gige.wcg.net [65.7
7.93.54]
19 131 ms 130 ms 130 ms ivhou-207-218-245-46.ev1.net [207.218.245.46]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.



I have to say they look bad yet there is no signs of my service being slow also my son was online playing CS.

Re: browsing in Manchester
 

They will both time out because a firewall is installed on these machines.

But the problem for me, is the packet loss @ hop8:
50 ms * 60 ms tele-ic-1-so-000-0.inet.ntl.com [62.253.185.82]

Re: browsing in Manchester
 

Is there any loss behind it? No? Then the packet loss there is inconsequential, so long as it is passing packets smoothly, which according to yourself below it is, there's no effect to your service.

8 * 48 ms * tele-ic-1-so-000-0.inet.ntl.com [62.253.185.82]
9 18 ms 18 ms 18 ms lndnuk1icx1.wcg.net [195.66.224.105]

[next hops are all fine...]

Re: browsing in Manchester
 

This doesnt excuse the fact that something is wrong somewhere. I have actually noticed very slow browsing to this site in particular, and others on this subnet.

Not complaining, its still usable, but when ntl have a problem, they need to be informed :)

Re: browsing in Manchester
 

No problem in Hyde, running fine and was last night too :shrug:

Re: browsing in Manchester
 

According to Kitty's trace to this site, which doesn't go through that router at all, the packet loss starts here:

18 130 ms * 130 ms hstntx1wce2-everyonesinternet-gige.wcg.net [65.77.93.54]

On the other site she showed 'real' packet loss starting in the wcg.net network.

Re: browsing in Manchester
 

Thats nice to know thats theres not a problem with NTL according to justanothernoob, although people are not happy with slow browsing, slow upload and bad pings in the NW.:rolleyes:

Probably just a transient fault like the DNS and e-mail:D

Re: browsing in Manchester
 

I don't remember saying there were no issues, merely that tele-ic-1 wasn't at fault.

You may wonder why less and less staff post on here compared to .com - is it any wonder when what they say is either twisted, or contradicted by those without access to any information, besides their own suppositions? Once again Th'Eng you think everyone in your region has the issues you do, slow upload is a local issue, not regional, and last time I checked your issues with pings and upload were resolved? Bad pings, web browsing, etc these symptoms tend to be due to a fault quite literally affecting a proportion of people in some postcodes.

I'll disappear again then and keep my mouth shut, as customers seem to know (or think they know) more about my job than I do who am I to disagree. Wish I'd kept it shut to begin with, don't come on here for my health and hoped to be informative, correct some common misconceptions. Info I give isn't popular tho so must be wrong :shrug: :wavey:

[EDIT] To correct appauling punctuation

Re: browsing in Manchester
 

You made him mad! although he is 100% correct, trace's all show fine throughput past the router and 0% packet loss. I am not aware of any other issues currently so I would advise anyone not happy with the service to ring TS as there are no calls waiting.

/2 minutes later

110 calls waiting? doh!

Re: browsing in Manchester
 

Just out of interest, I noted problems with the telehouse hop 5 days ago ;

http://forum.nthellworld.co.uk/showp...47&postcount=3

Re: browsing in Manchester
 

Not wanting to wind you up sorry about that just your post appeared to imply no problems

Re: browsing in Manchester
 

Will do as you ask thank you for your help it is appreciated

Re: browsing in Manchester
 

I would helped via PM eng, but STB and me = ?!?!?! = Guess City.

Have you erm...tried a reboot?