Re: Keep an eye on how long you are kept on hold
 

Surely part of the argument is that the waiting times are due to companies being under staffed

Re: Keep an eye on how long you are kept on hold
 

Sure, if you're waiting any more than 5 mins or so, that's not acceptable. But 15 seconds??

Re: Keep an eye on how long you are kept on hold
 

In which case Arcamalpha is talking out of his butthole. People do it on this forum and others all the time. But we don't move threads simply because people get their facts wrong.

With respect, this thread is about whatever the OP intended for it to be about. He obviously intended to have a go at NTL's on-call times. The fact that he doesn't know what ICSTIS is for doesn't change that.

---------- Post added at 13:42 ---------- Previous post was at 13:41 ----------

All that means is that the OP may be being unforgiving, impatient and unreasonable. He wouldn't have a monopoly on it if that's the case. It still doesn't mean he can't express his opinion, or that we should deny he is having a go specifically at NTL when he clearly is.

Re: Keep an eye on how long you are kept on hold
 

You're the mod. If you want ill informed tripe clogging up your forums, that's your prerogative I guess.

Re: Keep an eye on how long you are kept on hold
 

We have had ill-informed tripe posted here for three years now. No reason why today should be any different. :shrug: ;)

Re: Keep an eye on how long you are kept on hold
 

no it doesnt need to be either, its just a way of keeping your place in the queue so even if the call center were short staffed it wouldnt really make much difference having it on or off, personnally i think it should be put on all the time but thats just my opinion

Re: Keep an eye on how long you are kept on hold
 

15 seconds is barely enough time for the phrase "You are being held in a queue and will be answered shortly".

Anyway, I've always thought the length of waiting for a call to be answered is actually less important than getting a positive result. Obviously, as long as you don't end up waiting hours.

Re: Keep an eye on how long you are kept on hold
 

It is everything to do with NTL in that they keep people on hold for longer times than they are meant to, the fact is before NTL decided to go back to freephone they were charging customers to call and report a fault with a service that they were paying NTL for, and the cost of the call was not a local call, NTL decided to cream the customers.
you may not like it that I have a pop at NTL, but that is what you get in a free country, people expressing their opinion, if you dont like it you dont have to read it!
Mods feel free to close this thread, but as I said if anyone is on hold for longer than 15 seconds you can complain or put up with the 10 minute wait, there are independent bodies who make these decisions not me.
Closed............
ooops to the toe rag who decided to be big and not post it on here in the open, for what it is worth, or infact anything to do with you, I have a " proper " job and a life too.

Re: Keep an eye on how long you are kept on hold