Cable Forum - How to cancel ntl services?

Quote:

Originally Posted by abstract78

Hi all

I work in manchester customer services. Agents now are told to give out there full name if asked for, they even want you to promote it at beginning of call now.

That is great. I hope it becomes company wide - or at least an rep id number system. I appreciate reps don't want nuisance calls and may be overworked but its so hard to follow up on issues when you have to repeat a story yet again to the zillionth rep, and nooone really cares about sorting it because they are not accountable...

The CS rep I spoke to last week refused to give me a name or extension number and refused to put me through to a supervisor. This has happened to me a couple of times now.

I asked if she was telling me that she was working completely unsupervised, and she said no she was supervised. I said that she could in that case put me through to a suprviser immeadiately. She said that a supervisor would call me in 24 hours and hung up on me. Needless to say that call never materialised!

I kind of sympathise with the staff too tho, if they are dealing with so many teed off customers a day!