Re: NTL Illegal Direct Debit
 

Don't mess about any longer. Fill in the N1 form (attached) - send a copy to your bank and Ntl giving them 14 days to refund the money between them or you'll file with the courts.

If they don't pay up send it to your local county court and wait for them to do their business - there is more info on the process here:

http://www.hmcourts-service.gov.uk/H...t_forms_id=338

You should get a pretty fast responce once they see the N1 form. :)

Re: NTL Illegal Direct Debit
 

In post #2 of this thread, the OP was offered help from the forum's ntl contacts. I don't think that has been taken up. There is a good track record of results this way. Yes it's wrong that CS cant' wont get their fingers dirty on this, but at least a way forward has been on offer, and still is if the OP wishes to PM some details.

Re: NTL Illegal Direct Debit
 

foreverwar, I know I should check my bank statements more carefully, but hey I overlooked it sorry! When I did notice it in a particular month I had always mistakenly thought the double payment was due to a DD being early/late therefore it showing up twice in a month because one DD was at the beginning and the other at the end of the month.

Though I don't think it should be considered my DUTY to check my statements more carefully. It may indeed be for my own good but not necessarily my duty. In this case NTL are not mistakenly double-charging me for one service. They are charging me for 2 separate services (ie 2 DD's at different ends of the month and 2 account numbers). Did I sign a contract for the second service? Did they provide a second service? Did they issue any invoices for either service? Did I authorise a DD? It is NO for all these. So if that is not fraudulent, then i do not know what is. Why should I have to look out for such behaviour from a big company such as NTL?

As for your other quote, that was not by me. I have always been quite cool about it and have not libelled them. In return I have been told to hang up and get back in the queue and wait again or they would do it for me.

I think some of you are mistaking my posts for the topic starter. I'm sorry for hijacking his thread. Marge did help me to confirm the amount owed, but I can't seem to get any headway with NTL or my bank.

Re: NTL Illegal Direct Debit
 

With all due respect I think it's a better idea to go the county court route.

Whilst this forum has some good contacts (and results) from NTL it is quite evident that until such time as this type of ineptitude is a matter of public record that the same shambolic behaviour on their part will simply repeat itself.

NTL need to realize that they have a legal obligation to their customers and that the ocassional addressing of same via this forum does not consitute them meeting that obligation.

I respect the hard work that the admin / mods do on this forum in conjunction with their contacts at NTL but there comes a time when one has to realize that repetitious posts of this nature are clear evidence that lessons are not being learned.

Confining this type of issue to a resolution at a "contact" level, whilst satisfactory for one user of this forum, is simply allowing the issue to perpetuate itself across the gamut of NTL's customer base.

Is it not better that a precedent under consumer law is established whereby NTL, at the highest echelons, have to sit up and take note?

Thoughts?

Re: NTL Illegal Direct Debit
 

Are these appearing on your statements? If so, I fail to see how you can have overlooked them for so long.

Statements are provided to help spot things going wrong, if anyone chooses not to check then I don't see they have much cause to complain about problems getting reimbursement so long after the fact.

Re: NTL Illegal Direct Debit
 

They do appear on my bank statements and I did overlook these payments. I do check my statements, but I only look for suspect transactions and normally glance over regular DD's. In this case NTL correctly started charging for 3 months before they sneakily put in the additional DD.

But for whatever reasons the money is still mine and should be repaid to me in reasonable time after I have notified them of the error. They have not done this and have tried every way to delay this (even lying that their system does not show records of all payments).

Wouldn't it be just a simple process? Maybe printout the account ledger. See that there is an overpayment for the rogue account and reverse the DD. Maybe get a manager to sign something? Why should there be problems? Or do they have a cashflow problem?

Re: NTL Illegal Direct Debit
 

luvclub

sorry for getting the two threads mixed up; good luck on getting your money back, and don't forget you are entitled to interest on the money they have had, at least at base rate.

Re: NTL Illegal Direct Debit
 

Can somebody please ask <deleted> to contact my partner Emma Alloway about our NTL bill etc.
She was promised over the phone by this man to help sort this problem out.
Despite emailing him and told by him some weeks ago not to deal with anybody else but him, several people from NTL credit solutions have called up Bleating on about payments etc which quite frankly wont be paid until NTL explain what the hell they have been up to setting up ILLEGAL direct debits and poncing around with bills and payments!!!!
As you can tell this problem despite the amount of time involved has NOT been sorted out.I can't wait until it's all cut off so as to get a proper cable company to provide us with our broadband.
At present I have no cable TV and I am incoming only on the phone.
Thank godness for freeview.
NTL you are truely quite useless and this situation just goes to prove how bloody minded you are?

Re: NTL Illegal Direct Debit
 

No worries mate. :)

I'm not too worried about the interest at the moment. No matter how careless I have been with my own finances, I only want to be refunded what is rightfully my own.

bod62uk, welcome back to the thread! In a way, I am sort of glad I'm not alone.

Re: NTL Illegal Direct Debit
 

Hi,
This is my second attempt at trying update this post.
Could somebody please contact <deleted>?
He promised to make an effort at trying to sort this mess out with my Partner Emma Alloway.
He asked that we talk to nobody else accept him.
Emma has emailed him all to no avail.
This is a shame because he did come accross to Emma as a ray of hope in an otherwise abismal company.
NTL credit solutions are constantly calling us up, but to be honest NTL are going to get nothing until they explain exactly what they are playing at with these illegal direct debits, NON production of bills etc!
I simply cannot wait until it's all cut off and I can have my day in court.
As other users of this site will be able to tell by the dates of these postings, Little or no help has been offered by NTL, But are quick to threaten legal action and swipe monies without customers knowledge from their bank accounts!!!!!!!!!!!

Re: NTL Illegal Direct Debit
 

Bod62, Mr Angry and I have given you the answer to your issues.

Stop trying to be reasonable with Ntl - it doesn't work mate.

Fill in the N1 form (I'ts not that scary, honest) and get a copy send to your bank and Ntl. You'll see some swift movement then. :)

Re: NTL Illegal Direct Debit
 

Please do not name ntl staff in public. I appreciate it's frustrating, but believe it or not this thread is being monitored by our ntl contacts. We are also putting on pressure to try and get them to resolve matters.

There are however data protection issues here. bod62uk you are not the named account holder. Ntl cannot talk to you unless your partner has actually given their consent to ntl (and ntl have recorded that consent on their account records).

Re: NTL Illegal Direct Debit
 

Re: NTL Illegal Direct Debit
 

Woah now thats a great way to get help. I'm not sure why he's still a member after that to be honest?

Re: NTL Illegal Direct Debit
 

Hi All, I was hoping i could get some help as i have read this thread and believe something could be wrong somewhere with myself.

I have recently signed up with NTL for Base TV, Local Phone and 4mb BB. I set the DD up to go out on the 25th or after each month as this is Payday for both me and my partner.

This is due to be my second month of paying and both time i have been taken overdrwan by NTL taking money out days before. What really gets me is when i checked the account, the 2 bills i have recvied look to be going out correctly (The second one hasn't gone yet, due to in 2 days time). The money that is going beforehand and causing me to go overdrawn, i have not received a bill for. Looking at my direct debits online, i too have 2 NTL DD's going out (One is called NTL GROUP LTD and this is the one going out early, the other is called NTL COMM SERV LTD which seems to equate to my proper bill i have been receiving).

Any ideas (If you followed what i was trying to say). PLEASE HELP!!!!

p.s. going back to the keystroke recording mentioned earlier in the post. When i installed BB Medic, ZoneAlarm did say that a keystroke recorder was trying to be installed, i declined for obvious reasons.