Cable Forum - Over 4 hour outage

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Re: Over 4 hour outage

florence is it not possible to get a 2nd line in your own name and live with the extra cost?

now days on adsl you have to be very far to not be able to get 2mbit, my line is long and I have a predicted 5.5mbit and bt are known to be conservative. Bt have also stated that adsl max performance expect on par with 2mbit so that again should outperform your cable and if it gets below 400kbit BT will class it as a fault.

Re: Over 4 hour outage

Quote:

Originally Posted by Chrysalis

No wrong year to take extra expenses I have already stretch the budget with a course and I have to try to help my Daughter through University she starts in September so I am more looking to reduce costs rather than increase them

Re: Over 4 hour outage

Quote:

Originally Posted by unlimited

Quote:

Originally Posted by James Henry

Nothing to say really, it's checking for a DOCSIS downstream it can lock on to, finding one then transmitting a request to el uBR and not receiving a ranging response back to help it fine tune upstream transmit power. All this does is point to an issue on the upstream path. The uBR doesn't respond with a ranging response as it didn't see the ranging request.

What he said. :tu:

I will be in the office for your area tomorrow and will ask the engineers for your area if they are seeing any complaints over and above what they normally get on a day to day basis. If they are seeing a lot will get them to have a look for you.

Asked the engineers for your area today.

There answer was that there was no outages and that they had not been sent out to any customers on your nodal area over the weekend and start of the week. They also say they have not had any increase in fault reports and that there is no abnormal fault reports from you nodal area. They suggest you report the fault and insist on a engineer visit, It could be a local fault.

Re: Over 4 hour outage

So much for India then I was on to them while it was down and they was supposed to be escolating it with NTL it came back on around the right time for the Oldham outage.

It was definately the NTL network down as the modem had no sync but had power.

I phone now while its working and they will do nothing because its working.

Don't suppose if I called CS they would confrim that India had informed UK about the problem or was it all just lip-service to get the customer offline.

He gave me a fault ref number

Re: Over 4 hour outage

Cardiff, Newport and Treforest off this morning due to a fault... 3 hours... sob sob....

Re: Over 4 hour outage

if the modem loses sync it doesnt mean the network is down, it could be the modem dying, or a cut cable between you and the hub.

Re: Over 4 hour outage

Quote:

Originally Posted by Chrysalis

if the modem loses sync it doesnt mean the network is down, it could be the modem dying, or a cut cable between you and the hub.

If what Unlimited posted above is correct rule out the cut cable as the engineers did nothing in my area. The modem is still working but I am monitoring it.

Mind everytime a modem here has lost sync India has blamed the modem and everytime the modem was fine and it was the network. :shrug: