Cable Forum - Why Cant Ntl Update Over Night

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Re: Why Cant Ntl Update Over Night

Quote:

Originally Posted by BBKing

All this is why our change windows are 1am to 5am three days a week, so there shouldn't be any changes to DTV outside those times.

What changes are these anyway? What actually changes? Software updates on STBs are really slow, complicated things that take months to plan and execute, with the express intention of not messing customers around.

We do realise that blanking people's screens during peak times is bad news, which is why we have 1am to 5am change windows (I've done enough of them!).

But these are not software updates persay, but database updates of the program guide (all 3 days of it)

Quote:

Originally Posted by Proppinupthebar

This is a known issue. We have a fix which will be rolled out after some more testing but the blanking at 00:10 is unavoidable until hopefully the next STB code is sent out.

Will be nice to see. The blanking is due to the box being overloaded with new program guide information and dealing with that in preference to decoding the picture you are trying to watch. Seems like load management issues in the software. Proppin knows more and as he says a fix is on its way.

It needs to go out around midnight so people know what is on the next day (or the same day as it has become).

Re: Why Cant Ntl Update Over Night

Quote:

Originally Posted by Jonathan David

I really can't believe how people can be upset with a very small 'blanking' of channels at a certain time every day.
It happens just live with it. :)

Exactly you get the same with Sky when the 31 bus drives past too!! :D

Re: Why Cant Ntl Update Over Night

Quote:

Originally Posted by SMHarman

But these are not software updates persay, but database updates of the program guide (all 3 days of it)

Will be nice to see. The blanking is due to the box being overloaded with new program guide information and dealing with that in preference to decoding the picture you are trying to watch. Seems like load management issues in the software. Proppin knows more and as he says a fix is on its way.

It needs to go out around midnight so people know what is on the next day (or the same day as it has become).

It's not all three days, unless you happen to be watching Front Row. Full listings are only carried on one mux. Neither, I would suggest, is it the box being 'overloaded' -- the data is not sent to it in one big lump, but included in the broadcast stream at the same rate as it had been previously.

Most likely it is just the interruption to the stream, or the discontinuity of the data, that causes the STB to wonder what is going on. In any case, it should be fixed by CR3, so it won't be a problem for too much longer.

Re: Why Cant Ntl Update Over Night

Well i got the same problem while watching MTV2 last night when Dirty Sanchez was on, at the start when i pressed select to see the programme synopsis nothing came up, but at the end, after all of the frantic blanking as i called it (i lot tv for about a minuite) i pressed select again and the programme synopsis was up, after that i got no problems to my knowlege until 3AM when i went to bed!

Re: Why Cant Ntl Update Over Night

Quote:

Originally Posted by SMHarman

I'd heard that the blanking was the STB retuning to the channel it was on in case the channel has changed frequency or been deleted. It certainly isn't because the new guide is sorted out in preference to decoding the picture, as the STB has separate processors to deal with these (regular processor and MPEG video processor).

Why the guide download can't contain a summary of channel changes, so the STB can work out IF it needs a retune, I have no idea.

Re: Why Cant Ntl Update Over Night

Hopefully this should all be fixed by LCR3 which is being rolled out imminently?

Re: Why Cant Ntl Update Over Night

this blanking of the screen has been a problem for atleast 4 yrs that i know of and its geting worse not better

Re: Why Cant Ntl Update Over Night

Hopefully this should all be fixed by LCR3 which is being rolled out imminently?

well i hope your imminent aint to long,
as i am starting to get annoyed now HULKA MAINIA may rear its ugly head
if something aint done soon :banghead: as i am sure we all feel like this now i aint going to go the usual route of leaveing and going to sky just bloody sort it and soon :bigcry: please please

Re: Why Cant Ntl Update Over Night

It is in the process of being rolled out.

See http://www.cableforum.co.uk/board/showthread.php?t=9077