Re: Grrrrrr. Need some help or info plz
 

erm, ok done that suggestion from th'engineer. Cleared proxy and went bck to normal

Now i'm back to where i began. lol.

Slower browsing ....erm, thats about it really :S

Re: Grrrrrr. Need some help or info plz
 

Have you tried the Docsdiag test from the link I gave you?

Re: Grrrrrr. Need some help or info plz
 

it confused me a little but i think i done it right...

DocsDiag v030720 Copyright 2001-3 Robin Walker rdhw@cam.ac.uk

Ambit DOCSIS Cable Modem 60468EU HW_Rev:1.9, SW_Rev:2.40.3212

System up time = 0 days 09h 39m 09.00s
Ethernet carrier sense xmit errs.1 = 36
Downstream channel ID = 1
Downstream channel frequency = 586750000 Hz
Downstream received signal power = 1.4 dBmV
Upstream channel ID = 1
Upstream channel frequency = 33584000 Hz
QoS max upstream bandwidth = 128000 bps
QoS max downstream bandwidth = 600000 bps
SigQu: Signal to Noise Ratio = 34.6 dB
Cable modem status = Operational
Upstream transmit signal power = 38.5 dBmV
Date and Time = 2003-11-23,20:18:00.0
Configuration filename = ntlhm120-silver.cm
Press any key to continue . . .

Re: Grrrrrr. Need some help or info plz
 

That looks low to me-but it's been a long day!

Re: Grrrrrr. Need some help or info plz
 

Jim, if you're still struggling with this, I can get it looked at for you. There are various options open to us.

Get in touch with me if you need any further help, feel free to PM one of the mods to confirm I am what I say I am :D

Re: Grrrrrr. Need some help or info plz
 

I can confirm that Mark works from ntl, & will indeed be able to help you.

Thanks Mark.

Re: Grrrrrr. Need some help or info plz
 

Thanks all.

As i say i've generally never had any problems at all with NTL and was just gonna bear this out. But its probably gettin to nearly a week that the conenctions been dodgy so yep, anythin that can possibly be done, that would be most apreciated :)

Re: Grrrrrr. Need some help or info plz
 

I can confirm I'm in touch with Jim now and hopefully we'll have a resolution to this shortly.

Re: Grrrrrr. Need some help or info plz
 

Great stuff, thanks Mark. :tu:

Re: Grrrrrr. Need some help or info plz
 

/me does a big smile

Re: Grrrrrr. Need some help or info plz
 

well i for one will be interested in the answer to the problem so please post back and let us know :D :D :D :D :D

Re: Grrrrrr. Need some help or info plz
 

Ahhhh...

He's not on an oversubscribed uBR, I think he has HFC problems on the return path. Notice that pings to uBR stayed low, and routers in between may not rate pings as priority traffic. For uBR to be so oversubscribed it's dropping packets there's no chance of a steady 3 pings @ 14ms to ntlworld.

Would like to see a large number of pings to ntlworld.com or similar, use ping www.ntlworld.com -t and let it run for a bit without any action on the line, then see what happens.

IIRC re: Swansea there are Level 1 to Level 3 techs, none of the people in Swansea can change upstream IDs at all, requires privileged access to uBRs, Swansea only use Blue tools as far as I know.

Re: Grrrrrr. Need some help or info plz
 

Hi

There will be some work done on the Runcorn Ubr's tonight due to some problems there. It would be interesting to see what the trace routes look like in the morning.

Regards

Bill

Re: Grrrrrr. Need some help or info plz
 

Thanks Bill, I'll bear that in mind tomorrow when I look into this.

Re: Grrrrrr. Need some help or info plz
 

Being a confounded lunatic I'm VPN'd into work on the first day of my week off and can confirm my tools show no upstream congestion anywhere in Runcorn, (yes, we actually have perfectly good areas). I'd therefore suspect a local HFC issue.

Switching upstreams is something only high-level network techs (RF or IP) can do.

Hi, Bill, how's it going?