Re: NTL Customer Services: Your personal experience
 

NTL offering good customer services :rofl: :rofl: :rofl:

:LOL:

Re: NTL Customer Services: Your personal experience
 

The North East CS Team won the National Customer Services Award 2003.

Yes UDT, like I have already said, we get good CS up here. :D

Re: NTL Customer Services: Your personal experience
 

Well, it did take weeks of hanging on the phone nearly every day (with the exception of Sundays) in a call box to get their services ;)

Re: NTL Customer Services: Your personal experience
 

I would have to agree with you on this. I try not to call NTL as the experience can be dreadful. Having said that I've chosen the option of hit and miss. Hit being they know how to answer simple questions like can you tell like how much is itemised billing and how much does it cost to have voice. I try not to ask difficult question as I know this may confuse their minds like how comes BT offers free itemised billing and free voice mail and NTL don't! :D

:LOL:

Re: NTL Customer Services: Your personal experience
 

Ah, I wondered when the daily snipe would appear ;)

Re: NTL Customer Services: Your personal experience
 

No snipe intended, simply good advice on how to deal with CS at NTL.

Re: NTL Customer Services: Your personal experience
 

a Snipe is a beautiful bird, with an unique bill, it has specific requirements for its nest. Unfortunately, these specialised species are often overwhelmed by those who can diversify and survive.:D

Re: NTL Customer Services: Your personal experience
 

Call center staff OK polite and efficient same goes for the visiting engineers.

getting through to them thou ABSOLUTE RUBBISH :2up: :2up: and abhorrent system to use , why !! only called them 3 times in the last 5 years to report faults TOTAL WAITING TIME ON PHONE 10 hours nuff said

Re: NTL Customer Services: Your personal experience
 

Ah, is this meant to be directed at me. How sad? Signs of desparation here I see :rolleyes: .Get real - there's a difference between a person and bird. You mean i should adapt by liking NTL :rofl: :rofl: :rofl:

Re: NTL Customer Services: Your personal experience
 

I don't think Homealone's post was aimed at you. I think he was joking.

Getting paranoid?

Re: NTL Customer Services: Your personal experience
 

Sorry, what evidence do you have he's not? Homealone has been on my tail for a long time. He even PM me to say he had actually complained about me. How weird is that? :nono:

It is not surprising he has voted to say he has never had a problem with customer services. :rolleyes:

Re: NTL Customer Services: Your personal experience
 

im sorry? you think its 'weird' to have the decency to tell someone personally/to their face that you are unhappy with them and have complained about it?

that means i assume that you feel its normal to complain about someone yet not let them know? only a personal opinion, but thats 'weird' to me, or lacking in moral fibre.....

:shrug:

oh, and while we are on the subject, what in gods name has homealone making a complaint about you have to do with him having any problems with ntl???

Re: NTL Customer Services: Your personal experience
 

If Homealone has a problem with me then he should approach me direct. But to complain about me to the mods and then tell me. Then that is weird.

And to answer your final paragraph. One of the problems homealone has said about me was the way I treated ntl and their employees with contempt. Well, it is not surprising considering the poor customer services and their usual rubbish. Anyway, I'm just wondering if homealone is an 'ntl luvvie' that goes around attacking those that speaks bad of NTL. I suspect he is even an NTL employee but he says he is not. However, we all know that NTL & their employees do not always go hand in hand with the truth.

PS Mark W, cut the nonsense about moral fibre - you work for NTL, remember.

Re: NTL Customer Services: Your personal experience
 

:rofl: :rofl: :rofl:

because he has not complained loudly and constantly about ntl like some, that means he must be a secret ntl employee telling lies

cheers UDT, i was in need of a laugh :)


:blah: :blah: :blah: :blah: :blah: :blah:

Re: NTL Customer Services: Your personal experience
 

The best way to get a laugh is to dial this number 0800 052 2000. Now that is funny... :rofl: :rofl: :rofl:


:Peaceman: :LOL: