Cable Forum - NTL Complaint

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Re: NTL Complaint

Quote:

Originally Posted by istiaque

In response to Paul:

Even then I would require a second line as upgrading the service wont give me an increase in cap allowance (except from 300K to 2/3Mb).And getting a second line is not an option in terms of price.

I really dont mind if they had a sensible cap in the following ways:

1. allocate a cap for peak, and another higher cap for offpeak

2. allocate a certain max speed during peak (which wouldnt cause disruptions to everyone) and allow full speed during offpeak

3. allocate a pay-per-10 Gig system

- any of these ways would ensure that ALL their customer base is happy, not just some of them.:)

Istiaque-When you want to reply to someone's post & quote what they have said, just click the 'Quote' button in the bottom right hand corner of their post.

It makes you posts much easier to read if you do this in stead of just clicking 'reply'. :)

Re: NTL Complaint

I already am on the 2Mb connection with the 30gig allowance further upgrade is to 3mb also with a 30G cap.

Suggestion>>> If you cant provide a faster service to your users in a comfortable manner, then refine your infrastructure, then release the product and then watch the customer base happier-than-ever,... rather than release a product, realise the infrastructure cant cope with the user demand and implement a cap, and watch people mindlessly complain to one another about it :shocked:

Re: NTL Complaint

OK, enough. This really is just another cap thread so I am closing it. Please feel free to continue this discussion in the existing thread which you will find here.

Anyone who wishes to take up the OP's suggestion of a big 'class action' complaint letter can contact him using the PM system.

Thread closed.