Originally Posted by jackclare

It is amazing. 5 or 6 days ago I went to town after receiving from NTL broadband support the usual nothing to do with us - up to Wanadoo (or words to that effect) and then they said it was a known problem and my complaint had been escalated. The engineers were working on it, should be sorted in 24 hours. After 24 hours was told that was wrong, takes up to 72 hours. To cut a long story short I rang after 72 hours and they said give it another day or two. So I said will give you until Monday. This AM my freeserve correspondent sent a test that came through, as did a receipt for my reply. Two more were sent to me but had not arrived at lunchtime.At 9pm I tried again and what did I receive, one from Saturday, one from Sunday an d two from today. They must have cleared the problem - I HOPE Will see what happens.

Originally Posted by Chris W

Dan- have you logged onto ntl webmail and ensured that your spam filter settings are configured to let mail through? http://webmail.ntlworld.com/

Originally Posted by jackclare

I must record the latest update on emails from Freeserve to my NTL address. For a whole week now they have been getting through. Will this go on? I hope so. It shows what a little persistence will do even with NTL. Have I spoken too soon?:dunce:

Originally Posted by john_miles

I wonder how many other providers NTL does block. All my mails from 'talktalk' account to ntlworld.com have been blocked for the last few weeks.

Its a bit of a shambles - I made several enquiries over a week: NTL first ignored me, then said they weren't doing this, then said that I would have to get recipients to contact them to get the service unblocked - what all twenty or so on my mail list ?

Email interchange is currently unregulated - so any provider can shut down whatever connections they like. At first I thought that a large provider could abuse its market position by making life difficult for smaller providers. But NTL seems to be blocking so many connections that it will only damage itself by offering poor service to its users.

Originally Posted by guygamps

I have just found this forum, for about a month my wife has been complaining that she hasn't been receiving e-mails from some of her brothers and sisters, these are e-mails they all send each other - (she's one of 7!). Anyway, I have now realised that all the missing e-mails are from hotmail accounts, the onese sent by family members using other e-mail systems are getting through. A search on the internet for answers last night led me to this forum. So here's the question. This thread is full of people confirmin that they too have had this problem, and full of peoples stories of the inadequacy of NTLs response in fixing it. Surely a forum such as this should have some sort of clout whereby representation can be made by the moderators of thus forum, that they are representing a large number of users. Forum members each individually complaining is getting nowhere.



An alternative suggestion is to start a letter writing campaign to BBC Watchdog.

One more person (me) calling NTL today after reading all the above messages isn't going to make any difference.

What do you all think.

Guy (new member of the forum)

Originally Posted by guygamps

I have checked at the senders end (on hotmail) what is happening. I visited my brother in law to see how he sends e-mails to my wife. He logged on to his hotmail account, and then sent her an e-mail from a "group" he had set up. We sent 4 test e-mails. One using the "group", one by manually typing her e-mail address, etc etc. We then logged out of Hotmail, and still on his PC I logged in to my spare Yahoo mail account, and sent her an e-mail from there. the ONLY one she got was the one sent via my Yahoo account, all four from her brothers Hotmail account were blocked. The faliure return notice from hotmail takes a day to arrive back at my brother in laws.

I hate Hotmail, so I think I will suggest that my wife opens a Yahoo mailbox account and uses that, its a far simpler and less cluttered interface.

Why oh Why is NTL blocking Hotmail users e-mails, and why have they not sent out a circular telling their customers that they will not be receiving e-mails that are sent to them from hotmail users. My wife has missed out on about 10 very important e-mails.

Guy

---------- Post added at 11:11 ---------- Previous post was at 11:07 ----------

When I checked those links they ask for an IP address of the server that I want to check... how do I find the IP address of the hotmail server that has been blocked by NTL.

Guy