Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Sounds like a fault then. Give Faults a call on 0800 052 2000 (Option 3). They're open until 5pm today, and then 10am-4pm tomorrow, and 9am-5pm on the Bank holiday.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Ok mate, thanks for your help. :tu:

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Spoke to faults. The guy said he would reset my service and to leave the box on for 30 minutes and then switch it off for 30 secs, turn it back on whilst holding the down key on the remote.

Did all of this and no change.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Hold in the down arrow on your BOX, WHILE YOU TURN IT ON AT THE PLUG....and then keep it held.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

It won't help. It's probably a signal level problem. A field tech will be needed to fix this.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Cheers guys.

I tried the box down button but no joy. I guess I need to call NTL again.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Have called NTL again. The girl at NTL said I need to speak to second line support who can sort the problem out over the phone. She said they will call me in 24-48 hours.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

:O...why such a long wait....surely theres not that many people on hold!

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

Well I rang again yesterday and got an engineer booked for Tuesday. :)

Then this morning get a phone call that it is fixed and to check it. Fire up VOD and sure enough it works. The NTL guy said there had been a problem with the head end (??) unit and it was now fixed.

Initial view on VOD? Quite impressed and quite fast to use. Nice one NTL.

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

When Surrey was originally cabled was it the same platform as Leicester?

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

any news when essex this getting it

Re: [Merged] VOD Launched in Surrey (Original NTL area)
 

It depends what you mean by Essex - assuming you mean the Romford area, it's going to be a while as Romford is on the "Bromley" platform, and the VoD preparation is not yet complete for Bromley.

Oh, and :welcome: to CF!