Cable Forum - 500M HUB 5 High latency since install

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 500M : HUB 5 High latency since install (https://www.cableforum.uk/board/showthread.php?t=33711459)

spiderplant

20-11-2022 17:32

Re: HUB 5 High latency since install

Quote:

Originally Posted by GW1988 (Post 36140468)

Still not fixed. Do VM have a timescale that they have to fix issues like this in?

Depends on the number of customers affected. Did they give you a fault ticket number?

GW1988

20-11-2022 21:29

Re: HUB 5 High latency since install

Quote:

Originally Posted by spiderplant (Post 36140490)

Depends on the number of customers affected. Did they give you a fault ticket number?

No. It was an engineer who works on installs who diagnosed the cabinet issue.

As Sepiroth said, I would imagine it affects quite a few customers on my housing estate.

He left a ref on a piece of paper, but I'm unsure as to what this is.....

bbxxl

20-11-2022 22:12

Re: HUB 5 High latency since install

Just got my SuperHub 5 today.
The Wi-Fi on the SH3 was appalling so I had an ASUS router and was getting about 185MB in my bedroom two floors away from my router on 600MB
Installed my SH5 and get the same or more without a separate router on 1Gb.
I’m happy.
I’m paying £1/month more than I was and had to change from vVirgin Mobile to O2 but now get 1Gb instead of 600Mb and also have Netflix so no longer have to pay the £3/month I was paying.
All in all, I’m a happy bunny.

spiderplant

20-11-2022 23:18

Re: HUB 5 High latency since install

Quote:

Originally Posted by GW1988 (Post 36140511)

He left a ref on a piece of paper, but I'm unsure as to what this is.....

A network ticket number is F followed by 9 digits.

GW1988

21-11-2022 09:06

Re: HUB 5 High latency since install

Quote:

Originally Posted by spiderplant (Post 36140518)

A network ticket number is F followed by 9 digits.

It's not that then. I'll give them time to try and rectify.

GW1988

16-01-2023 18:27

Re: HUB 5 High latency since install

Issue finally sorted today. All 5 upload streams back and upload speed back to normal. We got there in the end!

Sephiroth

16-01-2023 19:51

Re: HUB 5 High latency since install

Good that you told us and good that they fixed it.

GW1988

14-03-2023 12:27

Re: HUB 5 High latency since install

Just an update. Now have the HUB5 finally installed and everything is all OK still.

Graph looks good:

https://www.thinkbroadband.com/broad...14-03-2023.png

No idea what the spikes are, but seem to come and go early in morning.

Chrysalis

14-03-2023 12:45

Re: HUB 5 High latency since install

Looks good, might be router related on the spikes, if it has tasks running at those hours.

All times are GMT +1. The time now is 21:11.

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