Cable Forum - Superhub SH3 Question

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- - Superhub : SH3 Question (https://www.cableforum.uk/board/showthread.php?t=33704820)

Re: SH3 Question

me too, it was the first thing I did and didn't even try it in modem mode. That is why I went to 192.168.100.1 to start off with because that is what I have only ever done with my Linksys routers. Luckily I only had to go to .0.1 once to switch it modem mode and it has been like that ever since.

Re: SH3 Question

We my SH3 works

sort of.

VM activated it.

I login wifi with the password supplied on the base and a label.

I goto 192.168.0.1 select English, but it doesn't like the password, do I have to wait for the SH3 to settle in etc?

Is there a time to get a UK base?

One guy said I need windows 7, 8, 10

I have 8.1?

Re: SH3 Question

I had that when I first got my shub2 (wired) and the cynic in me thought they had sent me a refurb which had been previously used and a different password set. I did a factory reset and everything worked fine.

Re: SH3 Question

Tis sorted.

I was typing the Wi-Fi password, I should have been typing the one below that.

I finally got into modem mode, but then the RT-N66U router couldn't connect to the web, but I discovered I had to reinitialise the connection.

Hey Presto it works :D

Re: SH3 Question

Quote:

Originally Posted by Hom3r (Post 35903744)

You may find you got a speed boost too so check your config.

When i was given the trial modem my speed got boosted and now on 150mbit.

Re: SH3 Question

Mine was about 156meg its now 173megish.

Question:

Do I use the SH3 as the router or keep in Modem mode and use my Asus RT-N66U as the router, the later has certain items vit static IPs and my XBox also has a static IP and ports open on it.

Re: SH3 Question

Quote:

Originally Posted by Hom3r (Post 35903752)

You should probably keep using it in Modem mode seeing you already own a router, personally everything works for me if i use the SH3 in router mode so i never had the need to buy a dedicated router.

Re: SH3 Question

For years I have had good service with my Superhub (1?) set up as a modem connected to my NETGEAR router. A few months ago I noticed a change. The blue light on the modem was flashing almost continuously where previously it had only flashed every few seconds. I also noted that my public IP had changed. Since that time I have had to reboot my modem almost daily where previously a reboot was very rare. I am getting lots of problems with email and web browsing slowing right down, some times my internet phone stops whereas other times it stays connected.
On reporting this I was told that my Superhub was too old and they sent me a SH3. This worked fine for a week but my old problems are now back and I need frequent router reboots.
Question:
Is there a logging process where I can get a handle on what is happening?

Re: SH3 Question

there is a log you can look at and you can see what is happening when you reboot the shub but it isn't the kind of thing you are thinking of. You would be better off looking at your power levels and seeing if there is an issue. Take a look at this, note that yours will look slightly different because I have got a shub2. The menu options will still be the same.

Re: SH3 Question

My outputs look very different to yours.
What should I look for?

Re: SH3 Question

can you take some screen shots of the same screens I have done so we can take a look at them. Downstream, upstream, operation config and network log would be good.

Re: SH3 Question

Hey
Sorry. Not worked out how to insert an image

=============================================

Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log

Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log

Refresh data
Operational Configuration
General Configuration Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
4ncxv9873254k;fg87d
Primary Downstream Service Flow
SFID 25601
Max Traffic Rate 80500000
Primary Upstream Service Flow
SFID 25600
Max Traffic Rate 5250000

Refresh data
Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 298750000 -0.7 37.3 256 qam 21
2 322750000 -0.7 37.6 256 qam 24
3 314750000 -0.7 37.6 256 qam 23
4 306750000 -0.7 37.6 256 qam 22
5 290750000 -0.7 37.6 256 qam 20
6 282750000 -0.7 37.3 256 qam 19
7 274750000 -1.2 37.3 256 qam 18
8 266750000 -1.4 37.3 256 qam 17
9 258750000 -1.5 37.6 256 qam 16
10 250750000 -1.5 37.3 256 qam 15
11 242750000 -1.7 37.6 256 qam 14
12 234750000 -1.7 37.3 256 qam 13
13 226750000 -2 37.3 256 qam 12
14 218750000 -1.7 37.3 256 qam 11
15 210750000 -1.7 37.3 256 qam 10
16 202750000 -1.7 37.3 256 qam 9
17 194750000 -1.5 37.6 256 qam 8
18 186750000 -1.5 36.6 256 qam 7
19 178750000 -1.5 36.6 256 qam 6
20 170750000 -1.4 36.6 256 qam 5
21 162750000 -1.5 36.6 256 qam 4
22 154750000 -1.5 36.6 256 qam 3
23 146750000 -2 36.3 256 qam 2
24 138750000 -2 36.6 256 qam 1

Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log

Refresh data
Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
4 53700000 ATDMA 41.8 16 qam 6400000 5120
3 27400000 ATDMA 41.8 16 qam 6400000 5120

Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log

Refresh data
Network Log
Date And Time Error Number Event Description
2017-06-20 22:39:02.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-20 22:57:21.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-20 22:57:21.00 68010600 DHCP Renew - lease parameters tftp file-Vac8740ab03cc272.cm modified;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-21 01:41:46.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-27 06:36:42.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-27 13:56:59.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-27 22:21:42.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:31.00 84000500 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:35.00 84000700 RCS Partial Service;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:37.00 84000500 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:37.00 84000700 RCS Partial Service;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:40.00 84020200 Lost MDD Timeout;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:43.00 84000700 RCS Partial Service;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:43.00 84020200 Lost MDD Timeout;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:35:45.00 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:36:17.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 02:18:29.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 02:29:46.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 02:29:46.00 68010600 DHCP Renew - lease parameters tftp file-Vac8740ab03cc272.cm modified;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 09:38:00.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;

Re: SH3 Question

your power levels look fine. On the downstream they want to be as close to 0 as possible +/-5 is good. SNR is ok at 37 and your upstream power is fine at 41.8. What does it say for your T3 and T4 timeouts? Btw is looks like you are on the 70mbit tier with 70 down and 5 up.

I would hazard a guess that there is noise on the network atm which is causing the disconnects because your upstream channels are only 16QAM and they should be 64.

Re: SH3 Question

Thanks
Not sure how to check my T3 and T4 timeouts.
What steps do I take to get my problem resolved?

Re: SH3 Question

Quote:

Originally Posted by jepton (Post 35905892)

Thanks
Not sure how to check my T3 and T4 timeouts.
What steps do I take to get my problem resolved?

You need to book an engineer with VM , jepton

You have a few RCS Partial service errors , if memory services me correct one or more of the channels on your router is not staying locked on , could be caused by noise etc