Re: United Airlines: Passenger violently removed due to over booking
 

Simon Calder the travel guy has been on the radio this morning and he says, although United have mismanaged the whole thing, the one who is totally at fault is the passenger himself. He went on to say that under aviation law, when the captain says to any passenger for any reason, that they have to get off the plane, then they have to get off.
Blimey, I`m off to Egypt soon and I hope Thomas Cook dont use this policy.

Re: United Airlines: Passenger violently removed due to over booking
 

How can he be totally at fault when in the same sentence, Simon said UA have mismanaged the situation?

I'm siding with passenger here. It's not okay to mishandle a situation like this. This doctor is 69 years of age, therefore a pensioner.

Earlier I said the company is now in company damage limitation mode, but after reassessing their PR skills, I'm replacing limitation to overdrive.

Re: United Airlines: Passenger violently removed due to over booking
 

Yeah he probably should have left when asked, however outrageous that demand was, but United are at fault for allowing the situation to develop where a passenger who had already boarded was being asked to leave to make way for United staff. United deserve to be boycotted over this, especially for the way they've handled it subsequently.

Re: United Airlines: Passenger violently removed due to over booking
 

US Department of Transport have said following:

http://www.cableforum.co.uk/board/at...1&d=1491897609

Re: United Airlines: Passenger violently removed due to over booking
 

So that statement from the DOT is just confirming that a flight ticket does not guarantee a flight and that passengers' rights are minimal.

Re: United Airlines: Passenger violently removed due to over booking
 

Something like that but I don't think it says, you are allowed to assault a passenger, drag them by the arms etc. It's outrageous to do this any person but the fact they did this to a 69 year old man is totally out of order and for the CEO to publicly apologise, in a pathetic manner by saying sorry that they had to re-accommodate these passengers and that they want to reach out to the passenger but then he sends an internal memo saying he is behind his staff.

Totally ridiculous. Only thing I can say is, I don't think I could have sat there and done nothing, I know there was passengers being vocal and outraged while it happened but I just don't think I could have sat there and allowed that abuse to happen.

---------- Post added at 12:29 ---------- Previous post was at 11:26 ----------

United Airlines is getting an absolute roasting online and are being absolutely trolled to death at the moment and I have absolutely no sympathy for them, here are a couple of newly invented company mottos that people are making up for them:

Re: United Airlines: Passenger violently removed due to overbooking
 

That third tweet, "Board as a doctor, leave as a patient" is priceless. :D

Re: United Airlines: Passenger violently removed due to overbooking
 

if i was a share holder in this company i would demand heads role over this

Re: United Airlines: Passenger violently removed due to overbooking
 

The security police were heavy-handed but:

1. Why didn't the bloke leave the plane when he was asked to?
2. Why was he screaming like a demented polecat?
3. Why did he run up the aisle mumbling "I have to get home, I have to get home"?
4. Who did he suppose was going to disembark because he wouldn't?

Just asking. Don't bite my head off!

Re: United Airlines: Passenger violently removed due to overbooking
 

fear- which was justified he got a good hiding

Re: United Airlines: Passenger violently removed due to overbooking
 

When he said he had to go home he appears to be traumatised. He should have gotten off when asked but the rest of it is the fault of the police and United.

Re: United Airlines: Passenger violently removed due to overbooking
 

But didn't he bring it upon himself?

Traumatised at not being able to get his own way?

Re: United Airlines: Passenger violently removed due to overbooking
 

I think that is far fetched Kursk.

I think you're forgetting he did have his head rammed in to the arm rest in a seat next to him and he was manhandled out of the seat, so much so that he caused his head to bleed, another witness says he could possibly have been knocked out as he went limp.

Stressful incident.. can take it's toll on any body and they can react in any way.

I really do not think this is about getting his own way, he broke no laws, he paid for a ticket, got on a plane and the rest is incompetence by United Airlines.

Re: United Airlines: Passenger violently removed due to overbooking
 

i don't think there is any justifying this ,you can't treat people this way ,this will damage the airline if they try to justify this act .

Re: United Airlines: Passenger violently removed due to overbooking
 

Valid points. But he should have just left the plane like an adult (I think his wife already had) and there wouldn't have been the unfortunate escalation.

Given that someone had to get off, would you have given him your seat?