Cable Forum - TiVo Last day to get out of your contract due to the price rise.

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- - TiVo : Last day to get out of your contract due to the price rise. (https://www.cableforum.uk/board/showthread.php?t=33703881)

OLD BOY

07-11-2016 15:32

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by RichardCoulter (Post 35868296)

Had a phone call from VM this morning. I am pleased to say that common sense has finally prevailed and that all areas of concern have been dealt with to the mutual satisfaction of both parties.

It took them over a week, but they finally got there in the end.

I urge any other dissatisfied customers not to just sit back and accept the prise rise, whilst having to put up with sub standard service and hardware.

When does your V6 get delivered, Richard?

RichardCoulter

07-11-2016 15:42

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by pengedragon (Post 35868317)

I've almost always found VM very accommodating if I've called them with an issue, that goes down as good customer service in my book

Well, I didn't so had to escelate matters. CS effectively shrugged their shoulders and said if you want to leave, we won't stop you. He was also slurring his words to the point that he was incomprehensible (which is being dealt with internally).

Quote:

Originally Posted by OLD BOY (Post 35868320)

When does your V6 get delivered, Richard?

They aren't able to offer a set date as yet, but as soon as one is available in my area, I'll be getting one :). This should be within a few weeks at the latest.

Until then, i'm receiving extra recompense for the poorly performing TiVo.

Hugh	07-11-2016 16:34

Re: Last day to get out of your contract due to the price rise.

'receiving extra recompense' - do you mean a credit on your bill?

martyh

07-11-2016 17:32

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by RichardCoulter (Post 35868324)

This should be within a few weeks at the latest.

so that's the same time as everyone else then .........around the 30th november

OLD BOY

07-11-2016 17:43

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by martyh (Post 35868351)

so that's the same time as everyone else then .........around the 30th november

Exactly what I was thinking...

RichardCoulter

07-11-2016 21:18

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by Hugh (Post 35868336)

'receiving extra recompense' - do you mean a credit on your bill?

I'm receiving credits on my bill yes and have received a lump sum credit.

Quote:

Originally Posted by martyh (Post 35868351)

so that's the same time as everyone else then .........around the 30th november

The timescale isn't yet known; she'll be keeping me informed.

Even if it is 30 November in my area, I am able to wait as the poor TiVo performance is now being reflected in my bill and it's only a few weeks away now.

Hugh	07-11-2016 22:24

Re: Last day to get out of your contract due to the price rise.

I'm glad it's worked out for you.

vm_tech

07-11-2016 22:28

Re: Last day to get out of your contract due to the price rise.

Just got to wait for the RC vs VM movie now, full of drama!

paultrademark

07-11-2016 22:36

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by vm_tech (Post 35868440)

Just got to wait for the RC vs VM movie now, full of drama!

Guaranteed.... and probably a sequel in around 18 months time!

RichardCoulter

08-11-2016 01:13

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by Hugh (Post 35868438)

I'm glad it's worked out for you.

Thanks Hugh.

Quote:

Originally Posted by vm_tech (Post 35868440)

Just got to wait for the RC vs VM movie now, full of drama!

Quote:

Originally Posted by paultrademark (Post 35868442)

Guaranteed.... and probably a sequel in around 18 months time!

:D:D:D

Anypermitedroute

08-11-2016 06:17

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by paultrademark (Post 35868442)

Guaranteed.... and probably a sequel in around 18 months time!

Kind of feel it will be a straight to video deal though

Hugh	08-11-2016 07:47

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by Anypermitedroute (Post 35868463)

Kind of feel it will be a straight to video deal though

So last century... ;)

Don't you mean straight to App Store? :D

GrimUpNorth

08-11-2016 08:21

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by Hugh (Post 35868466)

So last century... ;)

Don't you mean straight to App Store? :D

But in UHD on Sky while VM offer it in SD with plenty of mid-film buffering (and a few minutes delay after pressing play).

Cheers

Grim

Anypermitedroute

08-11-2016 08:34

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by GrimUpNorth (Post 35868468)

But in UHD on Sky while VM offer it in SD with plenty of mid-film buffering (and a few minutes delay after pressing play).

Cheers

Grim

Clearly not fit for purpose, I will go and fetch my legal representative and discuss with them VM breach of the law in this matter

Quote:

Originally Posted by Hugh (Post 35868466)

So last century... ;)

Don't you mean straight to App Store? :D

i can reuse a video if I block up the square on the side with blu tac, giving it a 2nd chance :)

RichardCoulter

10-11-2016 17:04

Re: Last day to get out of your contract due to the price rise.

Quote:

Originally Posted by OLD BOY (Post 35868320)

When does your V6 get delivered, Richard?

Now been informed that it's likely to be about a week.

To help others, I asked if it would cost any more either in an upfront payment or ongoing weekly cost and when it will be released to other customers.

I was told that I wouldn't be charged anything extra at all* and that they hope to release it on 1 December 2016.

* I'm not sure if this is an extra concession for me or if nobody will be charged anything extra.

I will be put onto another one year contract starting from when I am satisfied that the V6 performs satisfactorily.

I'm not bothered about this as I will have a box that doesn't take ages to carry out commands and will be paying less than before the price rise.

Well done VM! I'm happy to congratulate them when they get things right.

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