Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem?
 

Grrr so a week and a bit after putting the Superhub in router mode I am still getting poor performance and cut-outs. The only clue I am getting is that the wi-fi itself it dodgy during thse cut outs which makes me think it might be a problem with the hub?

Repeated calls to Virgin aren't helping either. They can't find anything wrong and tell me to do a reboot or whatever. Bizarrely my computer also takes ages to connect to the network when it joined just fine on my old wireless router....

Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem?
 

Engineer came again, couldn't find anything.

Is it possible to downgrade to Superhub 2.0? All was well then...

Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem?
 

Do you still have your Superhub 2(ac)? Might be possible to get it reactivated. Although looking at that port flapping thread on the community forum, there could be a new firmware "coming soon". Sephiroth may be able to confirm.

Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem?
 

I wish I could confirm. VM were too vague when they told the Superusers last week that there would shortly be a new general firmware release for the Hub 3. You'll have noticed on the VM forums that the Superusers weren't full of it!