Cable Forum - TiVo Are we back to normal?

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- - TiVo : Are we back to normal? (https://www.cableforum.uk/board/showthread.php?t=33703595)

Re: Are we back to normal?

Quote:

Originally Posted by seedybob (Post 35859183)

Its only 30 secs to do that, rebooting the box takes about 3 years.

Yes, but after a few days wont you be back to square 1?

Re: Are we back to normal?

Quote:

Originally Posted by seedybob (Post 35859180)

Was just on the phone to customer services considering cancelling following the price rise. The guy on the line said to

Press HOME
Press Thumbs Down
Press Thumbs Up
Press Play x twice
your screen goes blank for about 30 seconds then there is an improvement in the speed. Seems marginally better when I tried it. Was told the new V6 box is due in November not that we trust their reliability of information.

Oh and I saved around £23 per month by threatening to quit. ;)

That's made my box more responsive, at least for now. Thanks!

So all the talk about the problem lies with the hardware is nonsense, its the software. Perhaps VM/Liberty should hire people who actually know how to write code.

Re: Are we back to normal?

Quote:

Originally Posted by seedybob (Post 35859180)

I'm sure (happy to be corrected) that SP said that this wouldn't do any good and that it's a myth that goes round the call centres from time to time.

---------- Post added at 21:29 ---------- Previous post was at 21:29 ----------

Quote:

Originally Posted by Horizon (Post 35859211)

I'll give it a go too if it's improved your box :)

Re: Are we back to normal?

Quote:

Originally Posted by Horizon (Post 35859211)

Perhaps VM/Liberty should hire people who actually know how to write code.

Isn't the software written by Tivo and VM have plans to evolve onto the Horizon platform anyway, albeit later than sooner.

Re: Are we back to normal?

Quote:

Originally Posted by Horizon (Post 35859211)

Oh it's the software for sure. For the record that sequence is a restart of the UI used to be what was suggested when the red ring wouldn't go away. Seems to be the go to "solution" after turning off suggestions.

---------- Post added at 21:53 ---------- Previous post was at 21:51 ----------

Quote:

Originally Posted by 1andrew1 (Post 35859214)

Isn't the software written by Tivo and VM have plans to evolve onto the Horizon platform anyway, albeit later than sooner.

It's written by TiVo....they seemed to be directly in charge of the last beta trial also.

Re: Are we back to normal?

Quote:

Originally Posted by RichardCoulter (Post 35859212)

I'm sure (happy to be corrected) that SP said that this wouldn't do any good and that it's a myth that goes round the call centres from time to time.

It may temporarily make the box faster, but I don't recommend it as it's only resetting half of the software. Do a reboot instead to ensure it is all in a consistent state.

Re: Are we back to normal?

Quote:

Originally Posted by spiderplant (Post 35859248)

It may temporarily make the box faster, but I don't recommend it as it's only resetting half of the software. Do a reboot instead to ensure it is all in a consistent state.

Cheers, I won't do it then :)

Re: Are we back to normal?

Re your title . Yes we are its RUBBISH !!!!!

Re: Are we back to normal?

I agree, yesterday afternoon was beyond a joke for me.

Excessive delays are one thing, but not being able to access My Shows, set recordings or view the EPG is another.