Re: Hub 3.0
 

What is "base ping"? Pinging what from where? When I ping my modem from inside the LAN, it's 1,2 or 3 ms.

Re: Hub 3.0
 

That's what's supposed to happen. Someone's messed up configuration if the guy is only getting 9 of the 12 channels.

Re: Hub 3.0
 

I'm on the retail customer firmware (if that makes a difference)

It is usually between them, but the several pings within a 100 pings go high (to maybe 5 to 10 ms). As you can see from the changeover date here the green/blue line is higher:

http://www.thinkbroadband.com/ping/s...20-04-2016.pnghttps://www.cableforum.co.uk/images/local/2016/04/3.png

Also the sharptooth effect of the max latency is always like in this graph and doesn't settle down. Congestion in my area starts around 6-7pm and ends @ 11-1am (anywhere between 10mb to 50-60mb is obtained at these times. Its fully random). full speed is obtained at other times of the day. The red lines are me restarting or work done today at the local cab.

---------- Post added at 22:07 ---------- Previous post was at 22:02 ----------

Is it worth posting to the community forums about it? I know my modem can lock onto all 12 (but only 9 at the time) as restarting the hub sometimes changes the channels.

Its a cisco ubr and only recently (December last year) the work was done for the extra channels. However the speed upgrade in my area is not active yet for all users between July-September. (Got it early due to retentions deal)

Re: Hub 3.0
 

This could explain the config error Igni referred to perhaps?

Re: Hub 3.0
 

Your BQM looks "normal" for a 9 channel Hub 3.

I'm on the latest trial firmware 9.1.88T, with 16 channels.

BQM in router mode:

https://www.cableforum.co.uk/images/local/2016/04/1.png

Look-up the first 3 octets of your CMTS MAC address (found in your network log) on here: http://wintelguy.com/

What manufacturer does it say?

Re: Hub 3.0
 

Its a cisco ubr. (708105)
I know theres 12 downstreams available in total in the area. channels 121-128 105 (which should be 129 probably misnamed) and 130-132 . either lock on to 121-128 and 132 or 105, 125-132 and 121.
I guess its an old cisco with max 10 channels and virgin give 9 instead? oh well. roll on the ubr upgrades :)

Re: Hub 3.0
 

You just said it was max 10 but that there were 12 available :)

In some areas on the 10k there are 12 channels. Go by frequencies rather than channel IDs to count them.

If there are 12 available and you're only locking 9 someone forgot to change the configuration when the new SPA was installed.

Re: Hub 3.0
 

Mine is still Cisco based on the MAC address - 16 DS channels.

Re: Hub 3.0
 

OK I will get the full frequency count the next time I change the channel groups.

this is what I'm currently locked on to:

1 323000000 5.5 40.3 256 qam 132
2 315000000 5 40.3 256 qam 131
3 307000000 3.7 40.3 256 qam 130
4 299000000 3.9 38.9 256 qam 105
5 291000000 4.1 38.9 256 qam 128
6 283000000 4.3 40.3 256 qam 127
7 275000000 4.6 40.3 256 qam 126
8 267000000 3.7 40.3 256 qam 125
9 235000000 4.5 40.9 256 qam 121

As you can see the frequencies between 8 and 9 listed here are available. I'll post on the community forums to see if theres a mistake configuration. phone support will be non-existant on this issue.

Re: Hub 3.0
 

Same

Re: Hub 3.0
 

Well I've finally moved onto the new Cisco cBR-8 with all the bells and whistles and surprised to see only 8 channels down. Upstream is finally 64QAM though

Re: Hub 3.0
 

well I posted on the community forums in http://community.virginmedia.com/t5/...e/td-p/3100991

Thanks for everyone responses.

hopefully it will be flagged for networks to sort out. The speed upgrade here is not happning for all until July-September so maybe I will be getting a new ubr anyway then.

Re: Hub 3.0
 

Yeah there's 12 there alright. They need to get that sorted.

---------- Post added at 20:20 ---------- Previous post was at 20:18 ----------

Sure you're on a cBR-8? How do you know?

---------- Post added at 20:21 ---------- Previous post was at 20:20 ----------

At the end of your cable modem, via a bunch of coax and fibre, you'll find one of these.

Re: Hub 3.0
 

So am still on the old CMTS they just added this to it. ?

Re: Hub 3.0
 

Unless your IP address changed and you moved to a new CMTS there, yes indeed.