Re: Installation damp
 

VM are charged that money just for Cisas to investigate my complaint.
Stephen, you should tell your dad to contact them. Maybe this is happening more than being reported.

Re: Installation damp
 

Outcome:
Application sent to the Ombudsman. Virgin Media contacted me direct to settle the claim.
They offered to cover the cost of the plastering and give a month free on our tv package.
We accepted.
Shame it took that long to get what we were asking for from the beginning.

Case closed.

Re: Installation damp
 

Persistence pays off - well done.