Cable Forum - 120M Slow and slower narrow band

Quote:

Originally Posted by samtayloryork (Post 35811294)

The Virgin chap came, said he had know idea why he was here. took a test and left.
Virgins help line said he was only looking.
Previously their help line said change your hub to computer cable from CAT5 To CAT6 which was promptly done. (no effect as we don't get the connection speed)
Yet they insist that the 20+ year bits to the Hub are all OK when they installed the Hub they never even changed the bit in the house.
One suspects Virgin are just Lazy or running a VW Scam.
Are they advertising there network speed or customer connectionspeed.
Also there sugest speed recording app only recorded into the low 20 today, all a bit fishy.
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So we're two very long pages into this thread and not once have we actually tried to diagnose your issue.

Let me be clear and up front about something: Your issue is not caused by the age of your cable. The whole reason Virgin exists and the whole business model relies around doing the expensive bit (laying cables) once and then making those cables last as long as possible, by changing the equipment at either end of them and only then gradually pushing fibre further and further up the line (which is more or less what BT is having to do).

Now we need to find out what your problem actually is. It could be congestion, so let's ensure that your house is ok and your testing methodology is ok. Please answer the following questions:

What equipment are you using to test the connection (PC, laptop, Mobile, etc.)? Please list all that you've tested with, not just the one.

Are you doing a wired test or is this wireless?

Are you using your own router?

Can you log into your modem (http://192.168.100.1) and list us the power levels and SNR of both your upstream and downstream connections? (if your cable really is at fault, this will tell us).

Thanks, once you do that, we can start to get to the bottom of your issue.