Re: 200 Meg broadband advice.
 

If you feel you have been made fun of then accept my apologies.

I understand my sense of humour does not appeal to everyone.

Re: 200 Meg broadband advice.
 

or in a few cases, perhaps neither of those? ;)

Re: 200 Meg broadband advice.
 

From what i have read they wont upgrade you until you have a shub2

Re: 200 Meg broadband advice.
 

or Shub2ac or ShubX ;)

VM stated in another secret squirrel forum that VIVID 200 (and VIVID150) can't be provisioned on SH1 (no configuration files presumably) but all 3 later/newer Hubs were ok (as I have all 4!) for upto and including Vivid200.

That seemed a tad strange as some SH1 uses already had the legacy 152 Tier configuration file but presumably now part of VM strategy to wean those specific users off the miserable SH1's in a controlled fashion?

Re: 200 Meg broadband advice.
 

I placed an order for the upgrade and it specifically said Superhub 2 AC in the work order.

Re: 200 Meg broadband advice.
 

Thanks for that, no model number for the specific Superhub is displayed within my Work Order - Will just need to wait and see.

Might be another Superhub1 :P

Re: 200 Meg broadband advice.
 

I tried Live Chat a week or so ago. They said they were unable to access my account details, so they don't conduct upgrades.

Edit.............................................. .................................................. ............................

Just rang CS and got upgraded to 200Mb immediately. Getting 207Mb.


http://beta.speedtest.net/result/4768252100

Re: 200 Meg broadband advice.
 

Hi, I have just been upgraded from 152gb to 200gb, so I ajready have a superhub2 router. My speed still remains as it was before upgrade and rebooting the router makes no difference.
Does anyone know if I have to contact Virgin for them to send an upgrade signal down my line to speed up this upgrade?

Re: 200 Meg broadband advice.
 

for starters you have been upgraded to 200mbits and not gigabits :p You always have to wait a few hours - a day for the upgrade to come through and you will be able to see it by looking at your config. If you are using the shub in router modem go to http://192.168.0.1 and click on router status top right, then operation config and look for the downstream info. The screen dump below shows the config for 152mbits and the 200mbit config will be something like 220,000,000 I think:

https://www.cableforum.co.uk/images/...2015/10/17.jpg

https://www.cableforum.co.uk/images/...2015/10/18.jpg

https://www.cableforum.co.uk/images/...2015/10/19.jpg

Re: 200 Meg broadband advice.
 

Ii have checked my router config, as instructed, and according to figures I am on 200mb, but I am still showing about 50 mb. So it looks like a call to customer services.

Re: 200 Meg broadband advice.
 

Can we assume that you are connected by wire to your router, that you have a network card capable of taking over 100Mb and that your processor is capable of handling speedtest technologies like Flash?

Re: 200 Meg broadband advice.
 

roughbeast makes a good point. Can you clarify what type of machine you are running the test on (pc/laptop/phone/console) and whether it is wired or wireless.

Re: 200 Meg broadband advice.
 

For starters its 200 megabits not millibits.

Re: 200 Meg broadband advice.
 

good point, lol

Re: 200 Meg broadband advice.
 

I just a few minutes ago swapped my Superhub1 to a Superhub2ac - Part of the Vivid upgrade. The Operation Configuration Pages are Blank with no information.

Here are some information for the Router Status Pages-

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 339000000 N/A N/A N/A N/A N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Unlocked Unlocked Unlocked Unlocked Unlocked Unlocked Unlocked
Channel ID 5 N/A N/A N/A N/A N/A N/A N/A
Modulation 256QAM Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Symbol Rate (Msym/sec) 5.360537 N/A N/A N/A N/A N/A N/A N/A
Interleave Depth I=32
J=4 N/A N/A N/A N/A N/A N/A N/A
Power Level (dBmV) 4.65 N/A N/A N/A N/A N/A N/A N/A
RxMER (dB) 37.94 N/A N/A N/A N/A N/A N/A N/A
Pre RS Errors Reset Counter 1449 N/A N/A N/A N/A N/A N/A N/A
Post RS Errors Reset Counter 1449 N/A N/A N/A N/A N/A N/A N/A

Upstream
US-1 US-2 US-3 US-4
Channel Type 1.x N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency (Hz) 19400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate (Sym/sec) 1280000 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level (dBmV) 44.75 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Thanks for input!